Have the banks got 8 weeks to reply?!!!

Edinburghlass_2

Can you take the caps off when typing please as its like you are shouting your question and can be a bit off putting.

As posted above follow your timescale with letters 2 and 3

sarahkevin

Edinburghlass wrote: »

Can you take the caps off when typing please as its like you are shouting your question and can be a bit off putting.

As posted above follow your timescale with letters 2 and 3

sorry just realised they were on after i send

so am i too let them have the 40 days to reply to my 2nd letter or am i to file an online case now when i sent my letter i did write 14 days in it but they say its not actually 14 its 40 i first asked for my statements on the 10th feb and its been since then ive been incontact but my 1st letter was sent 4 weeks ago and my second 2 weeks ago !

Edinburghlass_2

Forget asking for the statements.

If you have sent the letter asking for your charges in that you give them 14 days. If you haven't had a satisfactory reply in the 14 days on day 15 you then send the letter threatening court action. (LBA)

If you again haven't had a satisfactory reply within the 14 days on day 15 you can start court action.

So, from what you have said yes, start court action

sarahkevin

Edinburghlass wrote: »

Forget asking for the statements.

If you have sent the letter asking for your charges in that you give them 14 days. If you haven't had a satisfactory reply in the 14 days on day 15 you then send the letter threatening court action. (LBA)

If you again haven't had a satisfactory reply within the 14 days on day 15 you can start court action.

So, from what you have said yes, start court action

thankyou very much i thought that was the case but the banks said they have 40 days not the 14 i just needed someone else to tell me i was doing it correct well ill give them till tomorow thats 16 days and ill get going with it ill keep posted on my progress thankyou !

tomsy77

It has been fourteen days since requesting my bank charges refunds from both Alliance and Leicester, and HSBC and still no reply. The way I see it is that i've waited the full 40 day's to get my statements and should'nt have to wait a further 8 weeks for my money !! I'm loosing patience now and think its time for court action. What do you guy's think ??

Twinkly

tomsy77 wrote: »

It has been fourteen days since requesting my bank charges refunds from both Alliance and Leicester, and HSBC and still no reply. The way I see it is that i've waited the full 40 day's to get my statements and should'nt have to wait a further 8 weeks for my money !! I'm loosing patience now and think its time for court action. What do you guy's think ??

There's little point in getting stressed out about it, it damages your health in ways you dont even notice. Send the LBA (letter before action) and plod through the process calmly. Thousands of people have been where you are and thousands more are claiming so the likelihood is that they havent even got through the pile of correspondence on these cases to even read your letter yet. Their workload isnt your problem and you can carry on. Chill out and good luck

mandymoo72

My mother has submitted her claim letter to both banks with interest - she has now had a reply stating that they will investigate the complaint and say it will take approximately 8 weeks.
Does she just sit back and wait the full 8 weeks or is it worth sending the letter regarding court action?
Not sure what to advise her!
Thanks

echolfc

Help, My Bank has just sent me a letter confirming receipt of the request for my money back but stating they will not be able to deal with my complaint within my timescale but have said they aim to find a solution within four weeks . Can they extend my 14 day notice if not what can I do about it

Edinburghlass_2

Edinburghlass wrote: »

The 8 weeks that the banks mention is the time limit they are given by the FO to deal with a complaint and this is a standard letter they are sending out along with the leaflet from the FO.

Stick to your timetable of 14 days and send off your next letter at the appropriate time as in the step by step guide in Martin's article below.

Step-by-step Guides: Bank Charges: Reclaim Your Cash | Bank Charges Video Guide | Top New Bank Account Calculator: Charge them interest Template Letters: (right click and save) Ask for charge details |Initial letter | Second letter | Small claims note Get Updates On Important Changes: Free Weekly Money Ti

Standard letters from all the banks, carry on with your timescale.

frenchfancy_3

Hi everyone. I bank with Natwest. I sent my letter requesting refund of charges and interest on 11 April via Special Delivery. I sent the letter to the branch my a/c is held at. However, I thought I would check on progress today; long time spent waiting on hold but I got through and was also told that the bank had 8 weeks to investigate my "complaint". I am not prepared to accept that so I asked for the fax number of customer relations (020 82368010) so I could fax my letter, the spreadsheet of charges & interest plus the following note:

"Please note, I do not consider that I am making a complaint per se, therefore I also do not accept that Nat West has 8 weeks ” to investigate” as per FSA/FO guidance. If I do not receive a satisfactory response within 14 days, I will pursue the full amount claimed together with interest up to the date of judgment and court fees in the proceedings through the county court. This is based on the Unfair Terms in Consumer Contracts Regulations, as I believe these default charges are unfair and not proportionate to your costs, and therefore the court will rule in my favour. Therefore I look forward to hearing from you shortly."

Hopefully they will see that I am not going to be fobbed off (although in fact, I should then send the reminder letter giving them a further and final 14 days). However, more worryingly, when i was talking to the customer services agent she said that all cases were "judged on individual merit" . She then said, there is no guarantee I would get my money back (duh!), or I may get a partial offer, or a full offer. Why is Nat West operating a 3 -tier system and what merits are they judging account holders on?! Surely, the principal is that excessive bank charges are punitive and if a bank refunds one customer's charges, surely they should treat all claims on the same basis. There was no point in pushing her or arguing with her as she is simply one of the people in the front line who has to deal with this mess. She also said that there were only about a dozen people dealing with all the claims - although they are in the process of getting more staff in.