Have the banks got 8 weeks to reply?!!!

Tommy_5_Bellies

Having kept all of my statements, I worked out what I was going to reclaim from the Abbey. :j I then sent them the '14 day letter' and they have sent me a letter saying that they have recieved my claim and it has now been registered and the are looking into it. That's good you would have thought but I sent the letter THREE WEEKS AGO! They are saying that they will contact me within 4 weeks to 'let me know what's happening'. This is apparently in line with the Financial Ombudsman Guidelines.

What do I do? Do I go ahead with the letter that threatens court action or sit it out the 4 weeks and then act. I have telephoned their helpline, kept on hold for 45 mins on three different occasions. :mad: and was told that it would take up to 8 weeks :eek: and they would certainly not answer to any claims within 14 days.

Thanks for any replies

Tommy 5 Bellies

a1ums

Hi everybody,
i have just recently put in a claim against barclays, sent first letter, got reply back within 8 days, which says someone is looking into it, and it could be upto 4 weeks before i hear anything, does anybody know how long they usually take? BTW, they have already charged me £60 on the same type of charges as i write this post!!! what can i say?!

Mo.

Kurt_Hamster

They will take as long as they possibly can... then think of a further way of delaying it again.

Set out your own timetable and stick to it.

This is not a complaint you are doing, it is a request for the refund of monies taken from you unlawfully.

9ball

Hello all,i have recently began the process of reclaiming my bank charges against allainace&leicester,i sent tof the letter requesting infomation on my account and recived it in no time,so i wrote a letter asking for the money back they said no,so following martains step's i wrote another letter requesting a full responce within 14 days,i did recive a letter a few days later explaing the complaints process and the steps they will now take is this normall?they said it take up to 58 days? Thanks for any help or advice anyone could share with me

nickmack

9ball wrote: »

they said it take up to 58 days?

Please see the FAQ in the Reclaim Help thread, link in my signature.

smudgemanc26

9ball wrote: »

Hello all,i have recently began the process of reclaiming my bank charges against allainace&leicester,i sent tof the letter requesting infomation on my account and recived it in no time,so i wrote a letter asking for the money back they said no,so following martains step's i wrote another letter requesting a full responce within 14 days,i did recive a letter a few days later explaing the complaints process and the steps they will now take is this normall?they said it take up to 58 days? Thanks for any help or advice anyone could share with me

Hi Unfortunately all banks are saying they have 56 days (8 weeks) however just stick to your timescales as per templates. This is just a kind of fob off proceed as advised and you should be fine.

At least you got an acknowledgement thats more than I got from Natwest! :mad:

*Nate*

I have a claim going through with Abbey for around £6300 inc interest.

I sent template letter + interest, and a couple of days ago, got a letter back from Abbey saying they will try to resolve my 'complaint' within the next 4 weeks.

Any ideas whether I should proceed with the next stage yet, or go by their timescale ?

Thanks in advance

Nate.

nickmack

*Nate* wrote: »

Any ideas whether I should proceed with the next stage yet, or go by their timescale ?

Please see the FAQ in the Reclaim Charges Help thread, link in my signature.

*Nate*

What you are saying then (as quoted from the FAQ is 'Remember. In the letters, YOU set the timetable, so stick to YOUR timetable and don't allow the bank to dictate ).

So I should proceed with the next step then, as they are now trying to dictate the timescale ?

smudgemanc26

*Nate* wrote: »

What you are saying then (as quoted from the FAQ is 'Remember. In the letters, YOU set the timetable, so stick to YOUR timetable and don't allow the bank to dictate ).

So I should proceed with the next step then, as they are now trying to dictate the timescale ?

As Nick said stick to the timescales you have given in your letters and not theirs.