I have posted a coat that RM have lost :( Advice please!

DebtClearer

I just find it hard to believe that I should be expected to refund the buyer now.

If I do and then the coat arrives I will be completely screwed with no coat and no money. I have suggested to the buyer we wait and ultimately he wont be out of pocket anyway as either the coat will show up or paypal will see the non-delivery tracked and refund him.

Also, it might sound harsh but I don't trust this buyer. He and his wife seem to have access to the same account, send my different messages too which is confusing. He already has 2 negs this month alone. Plus, he seems to say everything I say is a lie. He says he knows the 15 day RM thing isn't true and has basically threatened not to return any RM paperwork....

So refunding him seems to have gone out the window anyway. I don't care about the neg, just the money now.

chemical.galaxy

O.P. - I do feel for you as you have got yourself into a bit of a pickle.

I have had a few unpleasant experiences on Ebay and quite a few of the problem buyers have had feedback set to private - however I have found that Ebay/Paypal will always side with the buyer.

If I were you I would refund and move on. And put in a claim with RM when the time comes - I have only had one failed claim (I have made one a month on average for the last 2 years)

pulliptears

DebtClearer wrote: »

I don't trust this buyer. He and his wife seem to have access to the same account

My husband and I share an eBay account. We share a home, a bed, 2 children and a bank account so why would it be strange for us to share an eBay account?

theonlywayisup

DebtClearer wrote: »

I just find it hard to believe that I should be expected to refund the buyer now.

Just as I thought the penny had dropped with you....

Put yourself in the buyers shoes.

Do the decent thing.

I suspect you won't do either.

steveE2

DebtClearer wrote: »

Well I'm not going to refund him. I will wait until as close to the date as I can to see if the parcel turns up and then I'll just have to hope he isn't called upon to validate the claim.

Out of interest is there anything that can happen if he later is proven to recieve the coat?

You will have to refund either voluntarily or paypal will decide and if delivery is not shown they will refund from your account.
You could get their details and call or email tomorrow,after checking if delivered,apologise for the coat not arriving and say you will refund but if the coat is delivered you will re-invoice through paypal.

Valli

Op any chance you can tell us your user ID on ebay, then.

Just in case any of us ever decided to buy a coat;)

pulliptears

Valli wrote: »

Op any chance you can tell us your user ID on ebay, then.

Just in case any of us ever decided to buy a coat;)

Chances are he'll be NARU before Christmas so you'd better buy quickly

theonlywayisup

pulliptears wrote: »

Chances are he'll be NARU before Christmas so you'd better buy quickly

Pullip, you know abbreviations are not my strong point.....

Not Another Ranting Uppity .....no that doesn't fit....

Need A Raving....no that isn't right....

Nonsensical Actions Refunds Unforthcomng.....no even my English ain't that bad....

Go on Pullip....let me in .....

pulliptears

theonlywayisup wrote: »

Pullip, you know abbreviations are not my strong point.....

Not Another Ranting Uppity .....no that doesn't fit....

Need A Raving....no that isn't right....

Nonsensical Actions Refunds Unforthcomng.....no even my English ain't that bad....

Go on Pullip....let me in .....

Do you have to do that when I'm eating? Jacket spud halfway up the screen :rotfl::rotfl:

Need Another Ruddy Unicorn.

Is it not obvious?

DebtClearer

[text removed by MSE Forum Team]

Only a fool would refund now, leaving a buyer with 2 negative feedbacks against his name the money and the product and the potential to be unable to even process a claim through RM.