ripoff morrisons

dickydonkin

Azari wrote: »

What we have is a systemic failure that seems to be affecting a lot of people and which Morrisons do not seem to have any intention of correcting.

Absolutely.

I suspect that in many cases there are local issues relating to poor management, inadequate training, staff shortages and lack of monitoring.

Certainly in the store where we go to, it is dirty, there are aisles congested with teetering stock (which is an accident waiting to happen) and the customer service staff are truly awful.

That said - it is still unacceptable that customers are being cheated - irrespective of the cause.

Dave_C wrote: »

OK, mistakes have been made on a few shelf edge labels and some customers are unwilling to to check the labels, especially on an unbelievable price.
Rein in your paranoia, Morrisons are not trying to rip you off, they want satisfied customers to come back to the store!
Dave

But the customers who have been overcharged are not 'satisfied' customers are they?

I wonder how many satisfied Morrison's customers have benefited by a 'few mistakes' on shelf labels?

I suspect not many - or is that me being paranoid? Let me tell you - some of the stunts I have seen are blatantly not errors - an assertion compounded by the fact they happen far too frequently.

Thankfully, I am weaning Mrs dickydonkin off Morrison's - we used to travel an 18 mile round trip every week for the privilege of visiting Mr. M's store - not any longer. We will pop in if there is an offer on when we are in the area - but other than that - we were loyal customers who are fed up of their constant 'errors' and now shop elsewhere.

Overcharging is theft - simple as.

viv0147

I have over the years had similar experiences, but with all the supermarkets! So for a few years now I check my receipt in the store whichever one I am in and often find a mistake or two which I then get rectified immediately I have on times seen an item for sale at a good price but find out the offer was not for the item in question it was already sold out but the price offer was still there so I then tell them I don't want it I believe the only solution is to be as vigilant as one can be and always yes always check your receipt before leaving the store.

Cacolantern

DCFC79 wrote: »

Must have been a bad batch or it didnt agree with you.

Wines and Spirits in general don't agree with me, by then I was too drunk to care what I was drinking, though!

ThumbRemote

RenStar wrote: »

Last week, it was Vaseline intensive care roll-on, labelled at 74p. I even checked with a staff member in the aisle, asking her why they were so cheap and she said it was probably because they were discontinued. I got to the till and they scanned through at £1.80! The 74p label is still there as at today.

Contact trading standards.

If yo have made Morrisons aware of a misprice, and they are still advertising the product at the incorrect price, then it's deliberate.

Gardening_Girl

Our Morrisons are notorious for mislabellingand i'm pretty sure it's store policy as it is so widespread. I've complained and they always say the same thing, a customer must have moved it. Yep they moved the whole shelf. I always ask for a refund if its something I have only bought because it's on offer and have to say they are very good about doing that. Just check the offers carefully.

bob_bobson

There are loads of threads on these boards urging people to take advantage of supermarket pricing errors when it is in the the customers favour, but when the error is the other way round the supermarket immediately becomes some kind of evil leach on society.

RobertTheBruce

nonnatus wrote: »

Ah, but Morrisons is an expert at these "price games" so I'm inclined to sympathise with OP.
A regular trick is to flash a big price label on a shelf saying "DIGESTIVES JUST 50p" in front of a row of McVities digestives. But the offer is only for the own brand digestives.
OR - "Digestives just 50p" in front of the large packets, only for the offer to only be on the smaller packets.

Their INTENT is for customers to see the signs, assume the product immediately behind the sign is on offer and stick it in the trolley. Their INTENT is for you not to look at the receipt until you get home and then not be bothered to return to the store to complain.

ALL the stores are the same. It's why I park my trolley somewhere quiet after checking out and study my receipt for a minute. There is ALWAYS a discrepancy.

Totally agree. Morrisons do this on purpose, but obviously won't admit to it. The rule is double check at the aisle before putting items in your trolley.

Azari

bob_bobson wrote: »

There are loads of threads on these boards urging people to take advantage of supermarket pricing errors when it is in the the customers favour, but when the error is the other way round the supermarket immediately becomes some kind of evil leach on society.

A very fair point.

I actually find that quite reprehensible.

However, there are many of us who would not take advantage of a pricing error and thus are not prepared to accept the fact that others do as a justification for supermarkets cheating us.

JohalaReewi

RobertTheBruce wrote: »

Totally agree. Morrisons do this on purpose, but obviously won't admit to it. The rule is double check at the aisle before putting items in your trolley.

They sure do. Morrisons will seemingly put anything on the shelf as long as it fills the gaps. Never mind what the label below (or sometimes above) it says.

TRace

It used to be much easier when you could match the end of the barcode number to the number on the ticket on the shelf but they stopped this system some years ago I think.

I've been caught out by stock in the wrong place, either 'gap filled' or where someone has stacked the wrong product variation in the wrong place. If I think something looks to cheap I always make sure I look when its being scanned to make sure it comes up as the shelf price.

I did get caught out on a bottle of wine once that was about £6 more than it should have been, I took it back and they were happy to give a refund and quite apologetic.

I've never thought it the supermarket trying to fool people but just the breakdown between the people who put the prices out and the people who stock the shelves.