MSE News: Flight delay compensation floodgates open

Culvervilla

That is what they say.

sophies_mummy

Hi, sorry if this has already been asked but my family had a delay in 2009 from bodrum to manchester of 10 hours due to 'crewing issues ' (the pilot didnt show up!) ive sent of to thomas cook a copy of the delay confirmation I received after the flight but the only response im getting is that its over their '28 day rule' to claim so there is nothing I can do. Is this right? or shall I keep on t them? My understanding was the eu ruling was for flights from 2005?
thanks for any help.

jacksback

I have received the following from Thomas Cook,, anyone know what it means??
We are currently awaiting confirmation from the airline as to whether the flight falls under ECJ 261 for compensation.

Thanks

meldemetriou

Having read this I applied for compensation for a delayed flight back in 2011 only to have been informed by Thomas Cook that I should have claimed within 35 days as per the terms and conditions and therefore they will not process my claim. Has anyone else had a similar issue and if so is there any way around this?
Thanks

supermum4

jacksback wrote: »

I have received the following from Thomas Cook,, anyone know what it means??
We are currently awaiting confirmation from the airline as to whether the flight falls under ECJ 261 for compensation.

Thanks

hi who did you address it too? i need to know where to send my thomas cook claim off too and did you just sent the letter or did u send boarding cards? cheers;)
found the address now

supermum4

what amount can i claim for a 4hr delay is it 400 euros?

sophies_mummy

Centipede100 wrote: »

Crew issues are entirely within the airline's control so you seem to have a valid claim.

You have 6 years to start legal proceedings if the airline refuses to deal with you or respond properly to your claim. If TC continues to state this '28 day rule' you should also claim costs as part of your legal claim.

Thank you so much for your reply I shall definitely keep going with the claim now.
(the letter I received after the flight delay states 'crewing issues' as the reasons ive sent them a copy)

OWT_FOR_NOWT

OWT_FOR_NOWT wrote: »

My flight fom Gatwick to Orlando with BA last April was delayed for 190 minutes due to a fault with the airlines inflight entertainment sysyem. We had to wait for just over 3 hours for a part to be brought in from somewhere & installed.

However I booked the flights for all 4 of us using Avios so will I be entitled to put in a claim? If so how do I go about it. On BA's website it only mentions compensation if the flight was cancelled or am I looking at the wrong part?

I have sent my letter recorded delivery to British Airways. I have checked with Royal Mail to see when it was signed for and this was almost 3 weeks ago. I have not received a reply from them despite asking them for a response within 14 days.

What is my next move?

OWT_FOR_NOWT

Centipede100 wrote: »

Give it until 28 days then if no response, you should commence your legal claim.

Thanks, I will wait a further week/1o days then, but I am not looking forward to commencing a legal claim, I wouldn't know where to start, and to make things more difficult I will have to make 2 claims as my wife had a different surname to me and our 2 children at the time of travel (we weren't married then) so I had to make a seperate claim for her as BA insisted on this. Neither of us have received a response to our letters.

kforshaw

Myself, ex partner and two friends were all delayed on a flight to Las Palmas in 2007 and thought we'd send off our letters last month to First Choice/ TUI).

My ex got a letter (and one friend)today (I got mine 2.11.2012) - though I was also expecting the "we're not doing anything until it goes through UK courts" one.

What we got was:

"Dear .......

Thank you for taking the time to contact us.

We aim to respond within 28 days but I'm sure you can appreciate, we are currently in our busiest period. It's important to us that your comments are given the attention they deserve and therefore, during this busy period, responses may be slower than we would like.

If you don't hear from us within 28 days, please rest assured we haven't forgotten you.
We'll be in contact with a full response as soon as we can. Thank you for your patience and understanding.

Yours Sincerely,

Customer Support Team."

Hopefully, our other two will arrive tomorrow - but I'm not sure whether this is a good thing or a bad thing having to await further response.