MSE News: Flight delay compensation floodgates open

carpingchris

Is there any good claims handling companies that I can use to deal with my claim on my behalf, as I have'nt got the time or the skills to press on with this whole process and would'nt know where to start.

richardw

Do you have legal expenses cover with an insurance policy, carpingchris?

wheatyfree

Hi - I've been really lucky so far, but then again the flight I am claiming for was only a month ago. I've just written to easyJet to ask for the compensation (using the brilliant template on this site) and I got a telephone call back today asking me to confirm something so they could credit my COMPENSATION to me. Haven't had the money yet...will keep you posted.

111KAB

carpingchris wrote: »

Is there any good claims handling companies that I can use to deal with my claim on my behalf, as I have'nt got the time or the skills to press on with this whole process and would'nt know where to start.

From those I have looked at they all seem to charge for taking it up to Court claim time ie just carry out a simple letter writing exercise along the lines that has been mentioned many times on this forum. It would appear that some of the airlines acknowledge their responsibility whereas others rely upon the fact that disgruntled passengers will give up rather than go through the Court process. Given that the claim could be 250€ if every criteria satisfied I question any of the claim firms taking on a Court claim as their expenses would exceed this.

Mittner

OK I am hitting my head against a brick wall here - I have in writing from Thomas Cook (email from their Directors Office) that my inbound flight from Cyprus to Gatwick was delayed by just over 7 hours as the Airbus we were due to fly home on was actually sent to Mexico to pick up customers presumably stranded there. How can they now state that my compensation claim falls under the "Extraordinary" circumstances and that I cannot be offered compensation under the ruling ? I am tiring of the back and forth with them as this has been going on since the day I got back end of August, I presume that this scenario does not fall under the extraordinary category as they just do not have enough long haul aircraft in their fleet to meet the services that they are selling..any advise much appreciated as usual.

OWT_FOR_NOWT

Centipede100 wrote: »

You might want to check out the MCOL website for a start: https://www.moneyclaim.gov.uk/web/mcol/welcome

This looks like a lot of head work to me. As we have only written to them once, would it be best to write to them a second time? If so is there a template letter for this?

OWT_FOR_NOWT

Centipede100 wrote: »

If you are not prepared to put the work in, don't think you have an earthly of recovering anything...!

Have you written a Notice before Action giving the airline a timescale to respond before you commence legal proceedings? If you have done so, then you only need to start your legal claim not to keep writing.

I am prepared to put in the work as we are talking nearly £1000 for the 4 of us, it's more a case of knowing where to start.

All I have done to date is send BA 2 letter's using your template in post no 70. My wife had to put in a seperate claim to me & the kids as we were not married in April 2012 and she had a different surname to us so BA insisted that she would have to make a seperate claim because of this. We are now married.

I have not heard a dicky bird from the airline in 3 weeks. So your template letter which we both sent only said "I look forward to hearing from you and would welcome a response within 14 days" there was no mention of commencing legal proceedings.

Mittner

Centipede100 wrote: »

The airline is assuming that if you just continue to write to them you will eventually just give up. If you have written as often as you have stated then you are long past the stage where you should write to them again except to send a Notice before Action letter laying down your timescale for the airline to settle or you commence legal proceedings forthwith.

Many thanks Centipede - there is no way I am giving up but it is getting tiring. I have already been sent GBP 1,600 by them for the Outbound flight delay (the flight number was changed) but I have yet to cash the cheque as the accompanying letter stated it was in full and final settlement yet I believe that I am just as entitled for the inbound delay too as mentioned above. I do have Legal cover on my Insurance but will now send a Notice before Action letter laying down my timescale. Thanks again.

deeast

I have received a reply today from Flybe re my flight claim of a three day delay on 15/06/06, They said the time limit to claim is 6 years not up to 17/02/05 and are unable to consider this further.:(

OWT_FOR_NOWT

Centipede100 wrote: »

Then one more letter giving the airline notice of legal proceedings after 14 days should be sent before starting your legal claim.

Thanks Centipede. Is there a template letter available for this?