MSE News: Flight delay compensation floodgates open

carpingchris

richardw wrote: »

Do you have legal expenses cover with an insurance policy, carpingchris?

No I don't, only got a basic policy and did ring them to double check.

richardw

Anything with a premium bank account?

carpingchris

NO, canceled that years back as soon as I saw them taking my money without asking me.

richardw

Perhaps edit your original post and add in the date and flight number and see if someone else finds your post via a google search.

OWT_FOR_NOWT

Centipede100 wrote: »

You would be better off adapting the CAA template: http://www.caa.co.uk/docs/2211/delay_standard_letter.pdf

After 'Compensation claim for delayed flight' at the top add a hyphen and insert Notice before Action.

Instead of 'I look forward to hearing from you...' insert:

'Should my claim not be settled in full or you do not respond with a full valid defence to my claim within 14 days of the date of this letter, I reserve the right to commence legal proceedings without further notice'.

This should be posted first class snail mail to the registered offices of the airline FAO The Company Secretary. Make sure you obtain (free) proof of postage at the PO counter.

Thanks again Centipede my wife and I really appreciate your help.

I will give it another week so then it has been a month and if I still haven't had a reply then I will proceed with the above. Do you think I should enclose copies of the original letters & Etickets? Also would the registered offices of BA be London Registered Office PO Box 365 Harmondswerth or Sudbury Suffolk where the original letters were sent?

OWT_FOR_NOWT

Centipede100 wrote: »

British Airways plc
Waterside
PO Box 365
Harmondsworth
UB7 0GB

Cheers.

Shall I point out that I have already written to Sudbury & not received a reply, so they don't reply stating that I need to write to Sudbury as this is the address BA have given for the Eu compensation claim? I don't want them delaying things by starting a paper trail..

redjamie

redjamie wrote: »

hi
we was delayed leaving from dalaman in i think oct 06 we were delayed over 24 hrs and kept in the airport for over 12 hrs at a time then when we did fly home the next day we had to fly in to east midland instead of doncaster
when we boarded the plane was told that the company thomsons
knew that there was a problem with the plane and it would take 24 hrs at least to sort but never told us we where in departure louge for about 6.and a half hrs waiting with no explaination then took us to a hotel til lunch time
we was then returned to the airport as we where told that we was flying at about 2 pm only to be kept waiting until about 12.45 the next day over all wait was 24 and half hrs we tryed to claim from them at the time and i think they would only give us £25 compen
will we be able to re claim thought this new ruling now
if so how any help would be great as we was so mad with this we had 2 young kids with us at the time and it was just so annoying:mad: to be treated this way with no one telling us anything
thanks for any help

hi i have twice emailed thomsons complaints dept and had no reply
has any one got a reply or got any where with thomsons
any one got any ideas where to go from here

jtcowie

Hi, I'm applying for compensation for a flight from London to Boston which was cancelled in 2010. We weren't put on an alternative flight for three days. When we were at London Heathrow the check-in staff tried to argue it was due to snow at Boston; however, as we were flying in to stay with friends in Boston we knew this wasn't true and, indeed, later on a check-in girl let slip that the plane was "in the wrong place" and weather had nothing to do with it.

However, as I assume the airline will argue that weather was the cause, I am wondering whether there is anywhere I can go to look up the actual cause of the flight being cancelled? I seem to remember reading about a website once which gave this information, but can't now find it.

Any help would be greatly appreciated.

SheJen

I snet my letter exactly 14 days ago and received no reply....should I move onto the CAA letter that Martin suggest now do yu think?

richardw wrote: »

DON'T GET EXCITED ABOUT THIS!

The crux of this is that even if an airline is at fault for a long delay, they are not going to openly admit fault and pay out because the regulatory authorities do not have enough teeth to make them do so.

Airlines are also not frightened of small claims court threats because their lawyers have advised them of how to make the best of the procedure to avoid a case going to a hearing.

This isn't a windfall that journalists perceive it is going to be.

Journalists should be focusing on how inadequate the enforcement of legislation is and why the regulators don't have enough teeth for enforcement.

Chickens will not be hatching for IPad Minis in time for Christmas.

Mittner

Centipede100 wrote: »

If you have legal expenses cover stop what you are doing and let the experts take up your claim!

Just a little warning to people on this ! I spoke to the Legal team linked to my insurance and as the contract I entered into with Thomas Cook (i.e date I booked the holiday) pre-dated my current insurance cover (I change my Insurance provider annually as I am sure a lot of people do) then they will not help me and neither will my previous insurance company provider with who I had legal expenses cover with when I booked the holiday as I am no longer with them - apparently I have fallen through the crack and therefore I will have to pursue my claim myself......I have spoken to the CAA, sent them my correspondence with TC directors where they have stated that my flight was delayed as it was sent elsewhere and have cc'd TC directors in my email to the CAA - will now see what happens here..........