MSE News: Flight delay compensation floodgates open

jacksback

Centipede100 wrote: »

Thomas Cook is mistaken/trying to put you off claiming/lying like a weasel/doing anything it can to stop claims!

Why do you think the CAA think it applies to UK law (http://www.caa.co.uk/default.aspx?catid=2211&pageid=14023)? Errr......because it does aply!

Thanks Centipede,, I think I may need to send my complaint to CAA now as my last email from Thomas Cook stated the following!

It is clear from your letter Ms Ford that this is not the outcome you are seeking and we have reached something of an impasse on this matter. Therefore, in the event that you wish to pursue your complaint further, I would recommend doing so via an appropriate third party.

Voyager2002

jacksback wrote: »

Thanks Centipede,, I think I may need to send my complaint to CAA now as my last email from Thomas Cook stated the following!

It is clear from your letter Ms Ford that this is not the outcome you are seeking and we have reached something of an impasse on this matter. Therefore, in the event that you wish to pursue your complaint further, I would recommend doing so via an appropriate third party.

Rather than waiting for the CAA, I suggest that you send them a 'letter before action'. The possibility of court proceedings should prompt them to consult a lawyer, who would undoubtedly tell them that EU law does apply in the UK.

jacksback

Thanks,, they have replied to my email saying they will review my file and get back to me within 14 days so hopefully thats good news!

happylind

Hello, good afternoon.
After reading thru the above I would like to ask just one straightforward question :

If I no longer have boarding stubs, it is worth pursuing?

nambolore

I don't know if this is good news for me or not. At Christmas 2010 I was due to fly out to NY with my wife but the flight was cancelled due to bad weather in NYC (snow etc...). We were told at the airport that we would be put on standby but actually didn't board a plane until 36 hours later - no food vouchers were issued and forced to sleep in airport.

When we finally arrived our luggage was delayed for 4 days (then found out it had been broken into and items had been stolen!).

Does anyone have any idea if we have a chance of a claim for the delay/cancellation (the flight was cancelled).

Thanks, Bo

g4rt

Hi.

How do you guys exactly use the flightstats website for historic information. I tried, but couldn't find my flight in Aug 2010. I have registered.

kelly281702

Hiya

Ive just had this response from Thomas Cook... What should i do next, can anyone help??
Dear Mrs Gadd,

Flight Delay TCX7473 – PFO – CWL – 23 September 2012

Thank you for writing to us regarding the flight delay on TCX7473.Naturally I was sorry to learn that you experienced the delay.

Tour Operators and airlines do work very hard to ensure flights leave on time, however, factors outside of our control can occasionally affect departure times. Some common examples are weather conditions, unavoidable operational circumstances or the sheer volume of air traffic.

All of our customers are protected by the new Air Passenger Rights obligations, which were introduced in 2004. This dictates what welfare arrangements the airline have to make available if delays extend beyond a certain period. Full details of these are displayed around the airport terminal buildings, and I can see that these were complied with.

Unfortunately, there is no provision within legislation within the Airline Industry for Thomas Cook to make compensation payments if a flight is delayed. It is because of this that insurance companies usually make some provision within their policies. Therefore, the insurance provider would be accountable for any such outlays and not Thomas Cook.

I would like to thank you for taking the time and trouble to write to us and I trust this clarifies our position.


Yours sincerely

paddy23_2

Hi,

I took WizzAir flight 6109 from Katowice to Luton on 19th December 2009. The flight was delayed for more than 7 hours.

I wrote to WizzAir with details of the situation, to which they replied that my situation would be handled in accordance to Regulation (EC) No 261/2004 of the European Parliament and Council and our General Conditions of Carriage.

Today I have received their response:

"...[FONT=&quot]We would like to inform you that in accordance with our General Conditions of Carriage (18.3), any right to damages shall be extinguished if an action is not brought within a period of 2 years..."

Does this mean that the limit with WizzAir is 2 years and not the 6 years being suggested by the new ruling? Any help or suggestions as to where to go next would be much appreciated...

Thanks,
Patrick
[/FONT]

J_B

Centipede100 wrote: »

Already answered on other thread.

Can you tell us where?

nico26

Well the big guns are taking heed of the ruling. I had an Air France flight cancelled 2 weeks ago I wrote asking why it had been cancelled and said I would be seeking compensation and three days later I have received a letter offering me free flight or money. I have to print and sent to AF address on the e mail what I want to do. Hopefully the rest will be handled as quickly.