MSE News: Flight delay compensation floodgates open

Altarf

Apologies if a daft question already answered.

Flight from Turkey to UK this year on Thomas Cook delayed 15 hours overnight due to a mechanical failure. Sent letter to TC in July, got standard "go away" letter back.

I assume the next stage would be the letter before action template letters, and then a claim to the court in the UK if same response?

richardw

Altarf wrote: »

....mechanical failure. ...

I assume the next stage would be the letter before action template letters, and then a claim to the court in the UK if same response?

What if the district judge agreed with the airline that a mechanical failure was "not their fault" and "not extraordinary circumstances, despite reasonable measures to avoid the long delay"?

richardw

Please delete

EssEss

My husband remembers being told there was a technical fault and it was sitting at another airport. They kept telling us they would send another plane but never did. Eventually another airline came for us. We were actually not told very much at Liverpool, there was very limited staff on as the airport was actually closed and we were in the departure lounge.

Enterprise_1701C

Centipede100 wrote: »

You were delayed by a technical issue and are entitled to claim for compensation. The ECJ has ruled already in similar circumstances: http://www.ceesvandam.info/default.asp?fileid=558

Thank you :T We are swtill waiting to hear back from them regarding our letter of complaint, will wait and see if they come to their senses or try to fob us off.

Enterprise_1701C

Voyager2002 wrote: »

Dubious.

For a start, whether or not you slept in the hotels provided is completely irrelevant and should not be mentioned.

If something unexpectedly goes wrong with an aeroplane and so it returns to base and remains on the ground until the problem has been completely repaired, no compensation is payable. Airlines are not penalised for putting safety first! However, if the problem was the result of a known fault, or could have been corrected by preventive maintenance, then a claim might succeed.

It was a problem with the hydraulics system, one of three on this plane, and the pilot wanted to fly on to Cuba.

richardw

Centipede100 wrote: »

.... flown a spare part out to fix the problem....

Perhaps this recent update may encourage airlines to have more locally based spare part contingency plans to avoid long delays.

OWT_FOR_NOWT

Centipede100 wrote: »

Link on post #70 upthread.

My letter's are in the post to BA. Let's see what they have to say.

poet123

A couple of points for the experts on here.

We claimed from Ryan air for a 6 hour flight delay in July 2011, and received the fob off letter, can we now re claim? (strangely the flight number is not recognised by the flight stats site!!)

We didn't claim from Jet2 for a 7 hour delay in 2010, because we didn't claim then is it too late now?

Do all people on one reservation have to claim separately?

Many thanks.

randers

Do airlines have to tell you what the technical reason is? Without that information it's impossible to decide whether you have a claim or not if they cite 'technical reasons'. Therefore surely it's information that they should be obliged to provide?