Barclaycard

daisykinn1

I've been refunded today :money: The full amount for each charge so yes GO FOR IT!

£129.60 in my account. I called to ask what the creidt was and they didn't even know!! One man even said it was a mistake and said he was taking the money out of my account :mad: . I hate call centres!!! ARGH!!

Anyway they paid up after just one letter and within a week!

lizzylou

Thanks for infomation borgbaiter and daisykinn1 will get straight onto it x

pip10

I wrote my initial letter to barclaycard just less than 2 weeks ago asking for £400 back in charges. I checked my online account at the weekend and realised they had credited my account with £160 plus £12 odd interest (the difference between the £12 and £20). However, i haven't yet received a letter from them! Shall i wait for a letter to arrive or just crack on with the 2nd letter ? (as i'm going for the full amount).

kats9lives

pip10 wrote: »

I wrote my initial letter to barclaycard just less than 2 weeks ago asking for £400 back in charges. I checked my online account at the weekend and realised they had credited my account with £160 plus £12 odd interest (the difference between the £12 and £20). However, i haven't yet received a letter from them! Shall i wait for a letter to arrive or just crack on with the 2nd letter ? (as i'm going for the full amount).

I've just had the same thing..............sent a letter on the 1st April. Rang today to check they had received it to find my account in credit by £150 (original calim was for £480) They said a letter was on its way......I've already wrote back saying thanks but i want the full amount!

pip10

kats9lives wrote: »

I've just had the same thing..............sent a letter on the 1st April. Rang today to check they had received it to find my account in credit by £150 (original calim was for £480) They said a letter was on its way......I've already wrote back saying thanks but i want the full amount!

really! Think i'll just get the letter out then. Thanks for your reply.

SidewaysMatt

oojeyboojey wrote: »

My husband cancelled his Barclaycard months ago, and we recently got a statement from them on which our AA annual membership has been debited. (edit: my husband did contact AA with new bank details but they obviously messed up). We also got a letter charging interest (because the card was registered to my husband's parents' address and we don't get our post from them very regularly).

They also sent a letter saying basically: although we cancelled your card, we're accepting this payment "for your convenience".

So, in short, my husband does not actually have an account with them any more, and yet they're trying to get money from him.

I'm assuming we can get the interest charges wiped if we pay the original AA membership fee, but I'd like to know what you guys think about this!

edit: my husband phoned the bank to sort this out, and was told that they couldn't access his account, as it didn't exist! He was advised to write a letter to head office to get it sorted.

Hi, I've just had the same problem with Barclaycard re-opening a dead account to accept charges from the AA. The AA have agreed to refund the money (as I didn't want to renew with them anyway) less an admin charge of £14.

But how can Barclaycard re-open a closed account??? And who's going to pay the interest accrued on this unwanted transaction?

Have you had any joy with this?

Cheers

kats9lives

pip10 wrote: »

really! Think i'll just get the letter out then. Thanks for your reply.

Just another note - i phone them yesterday after my final offer of £150...........checked the card balance today and they had credited another £230. RESULT - had only put my letter in the post an hour before checking my card balance :rotfl:

pip10

kats9lives wrote: »

Just another note - i phone them yesterday after my final offer of £150...........checked the card balance today and they had credited another £230. RESULT - had only put my letter in the post an hour before checking my card balance :rotfl:

brilliant. What did you say to them on the phone ?

kats9lives

pip10 wrote: »

brilliant. What did you say to them on the phone ?

I basically rang a number i had found on here and asked for the complaints department (think the number is a direct line into the offices instead of going through the on hold thing with music) its 01642 663 631 open 9-5 though.

Said i'd received an offer of £150, i wasn't overly happy with this as i was asking for £480ish that not even a 50% offer.

The woman on the other end said i'm sorry, there's nothing we can do.

So i replied ok, thank you. if you could transfer the £150 to my current account, i will pursue the difference through the FOS.

She said she'll put a final offer letter in the post.

This was all yesterday (7/04/08)

So i checked my card balance today just to be sure they had transfered the £150 like they promised to find my card balance was now £230 in credit.

So rang and spoke to complaints again and had them transfer the £230 into my current account, also advised i'm still not happy and will be going to the FOS

Going to check my card balance again tomorrow to see if they have put the £100 they are short in too!

i'll let you know if they have.

Good luck with your claim.............keep us posted

terrym71

hi can some one tell me what address i send the next letter for barclaycard to.
Im now claiming the fees they owe me which is £574 just not sure where i send this letter to, is it same address as the first letter data protection address?

thanks in advance