Barclaycard

pigsmightfly

aughton4 wrote:

Hi I have just recieved a letter from Barclaycard,
"Further to your request for copy statements,we are writing to inform you that the 40 day legal time limit for supplying this information is about to expire.
The reason for the delay in our providing this information is the very large number of identical requests that we have recieved, all of which are obliged to respond to in the same timescale.
We have made the Information Commissioner's Office aware of the volume challenges we face and that we are writing to you in these terms. We are sorry for the delay but assure you that we will let you have your statements as soon as we can.
We regret that we are not able to enter into correspondence with you about this issue."

Is this a standard letter??
Anyone else had one??
Oh and it just goes to show that they are either just trying to delay things or they are getting alot of people asking!!!

I would report them to the IC - they have to supply you with the information you have requested within 40 days.

ultranol

ultranol wrote:

What was the standard Barlaycard fee from 2004 backwards, for late payment?

Someone, please. I'm just after the figure. Thanks!

(Given that there are lots of people claiming from Barclaycard, a few people must know)

Irezumi_Muzan

ultranol wrote:

Someone, please. I'm just after the figure. Thanks!

(Given that there are lots of people claiming from Barclaycard, a few people must know)

£20. At least, that's what they charged me in 2003...

fama

Claimed £680 from Barclaycard.Got a letter offering £260,what they are saying is
thats the difference between what I claimed and the fees had a £12 charge been applied.Any advice on this.
Also would someone confirm that small claims court in Scotland is only for a max.of £750.

Edinburghlass_2

This seems to be Barclaycards standard reply, you can claim for the full amount if you reject their offer and carry on to court.

Read this website re claiming in Scotland.

http://www.govanlc.com/jurisdiction.htm

mackers8923

I' live in Northern Ireland, do I use the MCOL site or another site specific to Northern Ireland can anyone please advise?

I'm hoping that it does not go that far but better to be ready me thinks...

Edinburghlass_2

Have a read of this website...

http://www.govanlc.com/jurisdiction.htm

saintly_2

have you rang the free phone number at the top of your statement, when i rang this number i had the statements within 8 days, have they cashed the £10 cheque.

johncolin78

aughton4 wrote:

Hi I have just recieved a letter from Barclaycard,
"Further to your request for copy statements,we are writing to inform you that the 40 day legal time limit for supplying this information is about to expire.
The reason for the delay in our providing this information is the very large number of identical requests that we have recieved, all of which are obliged to respond to in the same timescale.
We have made the Information Commissioner's Office aware of the volume challenges we face and that we are writing to you in these terms. We are sorry for the delay but assure you that we will let you have your statements as soon as we can.
We regret that we are not able to enter into correspondence with you about this issue."

Is this a standard letter??
Anyone else had one??
Oh and it just goes to show that they are either just trying to delay things or they are getting alot of people asking!!!

They went over the forty day limit with me too. I am going to file a complaint with the information commission. (Why not? They would certainly take similar if not more extreme action if you were late with their requests, isn't this why we are reclaiming form them in the first place?)

Also here is a something that may have been experienced by other reclaimers. I thought it really strange. Barclaycard took the entire forty days to send old statments and then once they sent them, they sent 75per cent of them by microfile. There's gotta be someone I can complain to! This is really cheeky in my view, how does a normal member of the public read microfile? Does this fall under the Information commision's remit?

Any help is really appreciated.

John

jimmyjames_2

I have just received an offer from barclaycard which says we will give you the difference between the charges and the £12 fee recommended by the oft. this ammounts to less than half my claim.

I want the full ammount, obviously. Is this just another tactic from barclaycard and should I get my 3rd letter off to them?

Anybody else in this situation?

All help greatly appreciated.........

Jimmy