Barclaycard

consnmattsmom

I have requested Barclaycard statements too and I have checked the Royal Mail Tracker and it says on there it still hasnt been delivered.

I will contact the IC if I dont receive the details sureley if they get enough complaints they can do something about it.

Should I check with post office to double check they had my letter?

xtrouble

Rex_Mundi wrote:

Yes, you can only count the 40 days from when they receive your letter.

The problem is that Barclaycard appear to not sign for the letters. As I said my SAR was unsigned for, I contacted the post office who would only reimburse me for any lost contents.

I subsequently sent a second recorded delivery letter, and that one has not been signed for either !

Barclaycard have had the original letter as they have contacted me today to say they will miss the 40 day deadline and I quote -

"We regret that we are not able to enter into correspondence with you about this matter" !!

consnmattsmom

mmmmmm does this mean barclaycard are gonna be tough nuts to crack?

pigsmightfly

Hi there!

Just sent a letter off to Barclaycard asking for statements for a credit card I had with them which is now closed...still waiting for a reply! :rolleyes:

consnmattsmom

Just rang Barclaycard to see if they received the letter I sent recorded delivery and they said dont sign for recorded! I had somehow guessed this because Royal Mail website cant confirm delivery.

So now do I just wait 40 days and then if nothing contact IC or should I chase them again a week or two?

Edinburghlass_2

You can't complain until the 40 days are up.

consnmattsmom

I know I cant complain for 40 days but I am just hoping that after 40 days they say they havent receved a request from me and have to do it all over again for another 40 days.

Edinburghlass_2

If you mean you have written to ask them for all information/statements regarding your charges then yes, they are entitled to ask for £10 to pay for this.

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D4WNO

After my frst letter they offered me the difference between the £12 and what they actually charged me. For example if I was charged £20 by them they would give me £8 back for that. I was happy with that as £12 is seen as a "reasonable" charge on credit cards so I accepted and the money went onto my card to pay back some of my outstanding balance

Rex_Mundi

D4WNO wrote:

I was happy with that as £12 is seen as a "reasonable" charge on credit cards so I accepted and the money went onto my card to pay back some of my outstanding balance

£12 is not seen as a 'reasonable charge'. It is the maximum the OFT will accept without automatically regarding it as unfair. The OFT also state that only a court can rule if this amount is fair.