Capital One

advent

RookeryMike wrote: »

Hi all, I just wanted to check I was doing the right thing with my MCOL claim against Capital One. I sterted my claim on the 30th July, and it showed up online as issued on July 31st. I received a letter from the court yesterday saying that my claim would be deemed served as of the 5th August.

It is now the 7th August, and the status of my claim online hasn't changed - it still just says "Issued 31/7/2007" Should this have changed to served by now?

Also, under the judgement heading, there is a button labelled "start" - am I right in assuming that I shouldn't hit this button unless I hear nothing from capital One in 14 days after the claim is served?

Many thanks for your continued help and advice...

Hi Mike
MCOL will continue to say Issued I think even when it has been served. It will change if/when they acknowledge (yep...it will say "acknowledged"). Dont touch the start judgement button yet. You have to wait till their times up. Good luck, hope this helps:D

ripski

advent wrote: »

Hi Mike
MCOL will continue to say Issued I think even when it has been served. It will change if/when they acknowledge (yep...it will say "acknowledged"). Dont touch the start judgement button yet. You have to wait till their times up. Good luck, hope this helps:D

The Court will send a copy of when they deem it 'served' usually a few days after 'issued' You will not get it for some time as they are so busy. The info will not 'change ' until some further action eg acknowledged
After 14 WORKING days ,I think,from date served you will be able touch ' judgement'

ripski

Wiggynut wrote: »

Crikey!!! not impressed by his customer service 'skills'. I'm sure he did just put the music on and not try ringing the other department.. I did know people who did that when I worked in a call centre ... I personally don't see the point.. might as well use the time trying anyway!

Did you record the call, you could email it with an official complaint!
Did you try ringing again.. I know.. .I never do as I think I'm going to get the same response but there should be several agents if not up to 25/30 different people in that department. But it might be worth trying one more time - and record it too - on a mobile phone once the call connects you press 'more' and at the bottom of the list it says record.
Don't give up
:grouphug:

Neither was I -impressed -that is. This is the second timre that I have rung and got this response and so understanably I am reluctant to try a 3rd time
What email address ? I had wondered about trying a web search.
However I am only ,now, a few days away from a warrant and /or bailiffs

Edinburghlass_2

RookeryMike wrote: »

Also, under the judgement heading, there is a button labelled "start" - am I right in assuming that I shouldn't hit this button unless I hear nothing from capital One in 14 days after the claim is served?

Many thanks for your continued help and advice...

You'll find the timings for this in a post by Beate in the Reclaim Help Thread which is linked in my signature.

advent

Edinburgh Lass can you shed any light
And give me some help with my terrible plight
MCOL or the Ombudsman route?
Or give up with trying to recover my loot?


(see post 1361-top of page.....please)

Beate

I can't do it in rhymes, but I would suggest MCOL as you then get all the charges plus interest back.

advent

Beate wrote: »

I can't do it in rhymes, but I would suggest MCOL as you then get all the charges plus interest back.

Thanks Beate
...but see my previous post(1361-top of page) for my problems with this (or any other) action.:D

Beate

ripski wrote: »

The Court will send a copy of when they deem it 'served' usually a few days after 'issued' You will not get it for some time as they are so busy. The info will not 'change ' until some further action eg acknowledged
After 14 WORKING days ,I think,from date served you will be able touch ' judgement'

NO NO NO. It's not working days, it's calendar days. When it says days it means calendar days!!!

tofwig

JUST READ THAT A PERSON WENT TO COURT AGAINST A CREDIT CARD COMPANY AND IT WAS STAYED UNTILL AFER THE CREDIT CARD....I HOPE THIS IS NOT GOING TO BE THE NORM..........NOT HAPPY.........:mad:

tracepppp

Just to say I'm new to this site, so I'll be no doubt asking advise here! Only sent my letter off yesterday to Cap 1 to ask for statements. The card was paid off & went to CCJ about 2 yrs ago, so about 4 yrs worth to claim, so here goes!!

HSBC Claimed £9922 - went to FO, Bank offered £9922, waiting for the money to go into bank!
Cap 1 Asked for statements
Barclaycard Asked for statements
HFC loan