Clydesdale (merged)

tricia9

Hi Everyone
SUCCESS SUCCESS....... I'm posting this on both Clydesdale and Yorkshire forum as both are same bank ........Today got my cheque from Clydesdale/Yorkshire, for £215. This is minus interest they would have had to pay had I gone to court, but they have at least paid out, so you should continue with the master plan and just be assured they will pay.
I used the online claims action to set up my claim and it worked exactly as it should. I had already got my bank statements so this helped with getting dates and amounts of charges straight from the start. I'm only sorry I didn't go back ten years or more as I have statements going back that far!!! Anyway at least they paid the last seven years charges.
Good luck everyone I'm going to post my log of claim events on the success story thread now.

Edinburghlass_2

sanatogen wrote: »

After reading this forum I am even more certain to go straight to court from step3 instead of giving them warning.

The respone I got from clydesdale at step 3 was standard referral to their complaints procedure. Is it possible their response is probably to do with less volume of folk being persistent with refund requests as compared to England?

I'm hoping to have this sent to the court by end of week. I cant wait.

I've also got a similar set of letters to write for my sister. But once she gets her bank statements through I'm very tempted not to even write a claim letter to Clydesdale and go straight to court with that too.

Not a good plan, as you can read above Clydesdale are likely to defend the case at court with a solicitor as they already have done and for someone who was putting in multiple cases he won one and the rest were thrown out.

The judge is not likely to look favourably on a case where the bank haven't been given warning of court action.

MixerPhil

In my earlier letter the bank says i must getr in touch with the ombudsmen if i want to carry it further ive already sent two letters and got replies do i 1 ring the bank and try to persuade them to pay all my charges back or2 write to the ombudsman to complain or 3 just send the bank a 3rd letter that if they dont pay i will take them to court advice please if possible

sanatogen

Not a good plan, as you can read above Clydesdale are likely to defend the case at court with a solicitor as they already have done and for someone who was putting in multiple cases he won one and the rest were thrown out.

The judge is not likely to look favourably on a case where the bank haven't been given warning of court action.

Thanks EG. I've spoken to my partner who says I should follow due process and be patient , even though I feel I will end up taking them to court anyway in a couple of months time.

Basically follow the process and use it against them I was advised, and that's exactly what I'll do.

sanatogen

3 just send the bank a 3rd letter that if they dont pay i will take them to court advice please if possible

Mixer, that's sounds like the option to go with. I've been advised to go through each step as detailed in this site and be patient.

MixerPhil

Thankyou sanatogen will go with the third letter and keep everyone informed its good to know we are not alone but its typical you always get one bank who wants to fight all the way well so will i and not give up.

gazza691

Got this letter today 25/04/2007 where do i stand? is this a standard letter?

Clydesdale Bank

Thank you for your recent letter requesting details of charges applied to your account. I confirm that the bank shall be able to supply you with copies of your bank statements for the period requested, which will detail your transactions/charges.

We confirm receipt of your £10 fee.

Within the terms of the Act we have 40 days from the date the fee was paid in which to provide you with the information we hold, and we will forward this to you in due course.

Please note if you have requested any information relating to manual intervention on your account, there is no specific mention of manual intervention within the Data Protection Act and as such we are under no statutory obligation to record or provide this information. Whats this?

Original letter sent 27/03/2007 with cheque

Beate

Hope this helps:
http://forums.moneysavingexpert.com/showthread.html?t=414124

gazza691

Thanks for the info.. Any tips?

Beate

On what? Seems to be a standard letter. Don't worry about the manual intervention bit, wait till the 40 days are over and then threaten them with the Information Commissioner if they haven't delivered.