Contract Ended - Still 30days notice

Beetlemama

Mine was the same, my Vodafone 24 months ended on October the 8th and I expected them to come wooing me for further business, but it just carries on if you don't change anything, I think I thought it would end and just stop after 24 months. They also told me that it has to be ended in writing, so make sure you write in or email to end it if you're leaving, but as the Voda rep said, you're not actually leaving, you're just changing something.

I'm sadly going to have to leave them, I don't work for them or anything (praise follows) but we have 3 phones on contract with different people (Voda, orange & Virgin) and I have to say that our experience with Vodafone have been amazing, the one time the phone went wrong and had to go off for repairs, they gave us £20 to go buy a cheap replacement phone so we weren't phoneless for the time it took to fix it. I'm sad to be leaving them, but the new phone my son wants so desperately was on offer with someone else AND with a "free" Galaxy Tab 2 tablet - which coincidentally is exactly what my husband wants for Christmas. It was a happy two-birds experience for sure. £21 for both. I was paying £26.99 a month for my Blackberry with Vodafone - but I definitely think we got what we paid for, the service was excellent.

Anyway, I'm cancelling mine too, with 30 days written notice, and since someone from them is here, I'd like to add my thanks for being a really good company, we'll miss you every time Orange make up a new direct debit date and take money at the wrong time, lol

Buzby

And this is the fault of the network? Surely as adults, we have a responsibility to know what we agree to - nobody has a 'month to month' contract, or indeed a '30 day contract'. As for 12, 18 & 24 month contracts - no, they don't exist either

All the contracts have no defined timeframe - but after the minimum term commitment, 30 days notice is reasonable.

diamonds

PAC out & a 30 day charge is reasonable outwith a minimum term, dont think any judge would see it that way, its a EXTRA income earner OUTWITH minimum term.

Buzby

Perhaps so, but it needend be if the person entering into the contract notes when the minimum term ends allowing them to cancel, backtracks 30 days and then puts a note in their diary. If they DON'T do that, surely that's their fault?

grumbler

Buzby wrote: »

... surely that's their fault?

Yes, it is their fault.
However, the question remains: why is it reasonable/fair to demand 30 day notice after the minimum term expires? Why is it unreasonable to demand, say, 15 day notice or to allow cancellation without any notice?

d123

grumbler wrote: »

Yes, it is their fault.
However, the question remains: why is it reasonable/fair to demand 30 day notice after the minimum term expires? Why is it unreasonable to demand, say, 15 day notice or to allow cancellation without any notice?

I don't think it's unreasonable to have a notice period, the period could be 1 day, 14 days or 30 days.

Unfortunately, when signing the contract the network requires a 30 day notice (as do businesses in other sectors, like Sky).

If you disagree with something that is not wholly unreasonable, there is always the option of not entering into the contract.

Most people (this is not aimed at you Grumbler) are aware of the 30 day notice period and can generally work out when 11/17/23 months is up and give notice.

Earthworm

grumbler wrote: »

Yes, it is their fault.
However, the question remains: why is it reasonable/fair to demand 30 day notice after the minimum term expires? Why is it unreasonable to demand, say, 15 day notice or to allow cancellation without any notice?

From a consumer point of view immediate disconnection is not so bad... That is until an ex partner angry at how your last relationship went has somebody call, pretending to be yourself, to setup and immediate disconnection of your phone leaving you without service (not from experience!). These sort of scenarios would however be rare, but at least some notice period and a letter confirming the request could prevent such actions occurring.

I do think 30 days is a little excessive and that 14 days is a fair enough period for termination.

In terms of the reasoning for this specific timeframe for cancellation... I can only imagine that as you are billed in advance for your services networks want to set a notice that secures them the revenue already billed and the only amount of days that does just that is 30. Although I still think this is something that should be checked when a contract is taken out. There is nothing stopping anyone from marking a note on their calendar showing their start date, end date, upgrade date etc. To me it seems like common sense.

Kernel_Sanders

d123 wrote: »

Can you imagine the millions of !!!!ed off people if the networks were to summarily cut off people on day 30 of month 24?

Don't be silly, obviously people would go PAYG or seek a new contract before theirs ended!

[Deleted User]

diamonds wrote: »

Simply PAC out, if they send a bill for 30 days dispute it as the minimum terms is served, if they refuse to credit the bill go to a small claims court - a minimum term + another 30 days is a Unfair Contract.

I'd love to be the judge at the small claims court on that one. I could do with a laugh.

BobQ

grumbler wrote: »

This still doesn't explain why 30 days notice is required as there is no any logical explanation behind this.

I suspect that you signed a contract with them which included this as a condition of the contract? If so you have no reason to complain or be dissatisfied.