Not given connecting rooms

dickydonkin

poet123 wrote: »

Because the inference was that only those who agreed with you were seasoned travellers.

That was your assumption and interpretation - still no need for the childish smily!

How can it be irrespective? If the class of room has no connecting rooms then they cannot be supplied, so should not have been sold. Additionally, none of us are privy to what the OP and the TA agreed prior to booking.

Read my post correctly - I know it's late.

That mindset is why we receive poor customer service.

That mindset is realistic - if nothing is available at the time, it is possible that the situation may have changed on arrival.


She has come back, apparently with good news!

Thank God for that - hopefully the OP gets seats together on the flights.

For a relatively minor issue that could have been resolved, there have been comparisons to plane crashes, abductions and many other 'disasters' that were just silly - if it is true that this matter has been resolved, lets hear from the OP on the explanation from the TA/hotel.

dementedhousewife wrote: »

Travel agent called today gave me some good news

They have been so far very understanding

Very understanding indeed after the accusations targeted at them.

It was only ever going to be the TA or hotel itself who could appease the OP - and it seems many have wasted their their time on here (including myself) and time we will never get back trying to suggest the OP concentrated her efforts on those targets, rather than stirring up a frenzy on here based on a one sided story.

Many others on here also were attempting to get this message over to the OP but were shot down.

dementedhousewife

Dicky
I'm not bothered about the flights no company
Is going to seperate a mother and her children
On a 10hr flight.. Not if they want their name being
Dragged up.
Plus no honeymooners are going to want my kids
Sat next to them with no parents near to help.

As for forced to book 2 rooms we are.
Most hotels only allow 4 in a room so they
Book you two rooms.
This happened to us at Disney we had to book
Connecting rooms which was shown the
Magic circus hotel but when we got there
The hotel manager was very nice and changed
Our room, they gave us a family room
With kingside bed, bunk beds and they brought
In an extra bed that fitted into the corner room
The room was a very good size for familys.
How ever places like travel inns ect don't have
This and we would be forced to Book 2 rooms
If we ever needed to stay at a travel inn.

As for the accusations you say I made....
They booked me 2 suits and the TA put on their
System for us to have connecting rooms. ( these rooms we were told were
connectable...)
We booked this in March and the hotel had lots of rooms avail.
After ringing ahead to speak to Hotel to ask for connectable rooms we
we were told by hotel these room types cannot connect.
Therefor they gave me wrong information
So I purchased something that could not do
What they thought could do. And
As for your bad advice of just be hapy with what u
Have got is just madness.
Why should I pay good money to get something
I don't want!

dementedhousewife

dickydonkin wrote: »

It was only ever going to be the TA or hotel itself who could appease the OP - and it seems many have wasted their their time on here (including myself) and time we will never get back trying to suggest the OP concentrated her efforts on those targets, rather than stirring up a frenzy on here based on a one sided story.

Many others on here also were attempting to get this message over to the OP but were shot down.

And please if you feel im wasting your time... Feel free to take yourself off somewhere else and give some of your most helpfull advise to some one else :rotfl::rotfl::rotfl:

budgetflyer

Its obvious the TA made a genuine mistake.
That IMO shouldn't mean they have to bear the full cost of the error if its massive.
If the value and true cost of what you should have received is far, far more than what you actually paid for, just due to a mistake, is it not reasonable to come to some compromise?

Most companies have an errors and omissions clause anyway

dementedhousewife

budgetflyer wrote: »

Its obvious the TA made a genuine mistake.
That IMO shouldn't mean they have to bear the full cost of the error if its massive.
If the value and true cost of what you should have received is far, far more than what you actually paid for, just due to a mistake, is it not reasonable to come to some compromise?

Most companies have an errors and omissions clause anyway

At first the shop wasnt quite so helpful in their wrong doing.
So i managed to get a number to bypass them and go to their
complaints dept.
They have been really good, calling me back, investigaitng it
and speaking to the hotel in Jamaica.
They called on Saturday with some news but will have the
conf on Monday.
We fly now in 8wks.. It not my fault they made the error..
When we originally booked it was just myself, hubby and 3 kids.
So they knew at time we defo needed connecting rooms.
We didnt add my neice until a month later.
I do now however think that TA's are too quick to get the booking.. Had i have not called ahead to the hotel to conf
where our rooms were going to be we would never of known
our rooms were not connectable and we would of spent our
first day after a 10hr flight trying to get them to change our
rooms and paying more there when we had already thought
what we booked was what we wanted

poet123

Originally Posted by poet123
Because the inference was that only those who agreed with you were seasoned travellers.

That was your assumption and interpretation - still no need for the childish smily!

So, what was your intent when using the phrase?

How can it be irrespective? If the class of room has no connecting rooms then they cannot be supplied, so should not have been sold. Additionally, none of us are privy to what the OP and the TA agreed prior to booking.

Read my post correctly - I know it's late.

A request which cannot ever be met is not the same as a request which may be met. So you cannot say that they are comparable.


That mindset is why we receive poor customer service.

That mindset is realistic - if nothing is available at the time, it is possible that the situation may have changed on arrival.

It is defeatist and sends the message that you will accept less than that which you were promised, whether or not that promise was erroneous. I would not want to travel 10 hours on a plane knowing my rooms would not be what I needed for my family, thus meaning I had to spend the first part of my holiday arguing with hotel staff. Hotel staff who were not responsible for the error. This needed to be sorted before the OP travelled by the person responsible.


She has come back, apparently with good news!

As you responded within my post I could not quote you to be able to respond so I have responded in blue.

dickydonkin wrote: »

Thank God for that - hopefully the OP gets seats together on the flights.

For a relatively minor issue that could have been resolved, there have been comparisons to plane crashes, abductions and many other 'disasters' that were just silly - if it is true that this matter has been resolved, lets hear from the OP on the explanation from the TA/hotel.

Neither the OP nor many of us on here saw it as a minor issue, you did, that is your prerogative but it is simply your opinion, which, under the circumstances matters much less than the OP's as she is the one who bought the holiday. I agree some of those scenarios were unlikely, but unlikely does not mean impossible, as the McCann's sadly discovered. Other scenarios mentioned such as sickness, accident etc, are much more likely and are why many parents agreed with the OP that having three under fives alone in an hotel room is unacceptable.

dickydonkin wrote: »

Very understanding indeed after the accusations targeted at them.

Accusations that the OP had not received what she expected? I too would expect them to be understanding but because it appears it was their mistake and that means they had not done their job correctly. Pointing that out is hardly an accusation more a statement of fact.

dickydonkin wrote: »

It was only ever going to be the TA or hotel itself who could appease the OP - and it seems many have wasted their their time on here (including myself) and time we will never get back trying to suggest the OP concentrated her efforts on those targets, rather than stirring up a frenzy on here based on a one sided story.

Many others on here also were attempting to get this message over to the OP but were shot down.

By their nature stories on here are one sided, you either accept what the OP says is true or you don't. You either respond or you don't, if you consider it a waste of time, don't respond.

From personal experience of trying to get rooms to accommodate a family of six I know how persistent you have to be to ensure your needs are met and that some TA's just want the sale. To that end they will tell you what you want to hear knowing that they will not be the ones who have to sort it out if it isn't right when you get there.

sunshinetours

Glad it has been remedied and hopefully you now have the confirmation.

dementedhousewife

Im still waiting :-(

photome

sunshinetours wrote: »

Glad it has been remedied and hopefully you now have the confirmation.

Strange post

sunshinetours

photome wrote: »

Strange post

Not compared to some on this thread I would suggest.