Not given connecting rooms

poet123

dickydonkin wrote: »

Your comments are based on the input of one party - there are always two sides to a story and we only have one. The reality is (once again) that a category of room can be REQUESTED - but not Guaranteed.

The comments re the Mcann's are relevant and should not be ignored.

Using that analogy, you could then argue that because of previous air disasters, one should not fly. I suspect there is more chance of being involved in an aircraft accident that a child being abducted from a hotel room.



Nobody is suggesting she is 'forced' to stay in a room with three young children - but as I suggested earlier, a couple of nights of compromise to enable the OP to stay with her partner would not be unreasonable.



Locked....and safe and within reasonable distance of their parents.

It seems that I am on a hiding to nothing here - I have tried to provide some REALISTIC input, but I feel I am peeing into the wind.

OP- I really hope you get this issue resolved as it is obviously causing you distress but if the T&C's of you booking do indeed confirm that connecting rooms cannot be guaranteed, then it it will be a case of not wanting to compromise - but having to!

Some 'seasoned' travellers have tried to help you on here, but if you feel you genuinlely have a grievance with the TA and you have been mis-sold a product, then the onus is on you to prove that this is the case.

Yes, many of us are seasoned travellers;) but if assured by the TA that we have booked and paid for inter connecting rooms then that is what we would expect to get. According to the OP the rooms booked could not be inter connecting so a request for such could not ever have been expected to be accommodated. Therefore, the TA is at fault for selling a category of room which did not meet the OP' needs.

Regardless of the probability of abduction, there is a risk, and it is not one I would personally take, but more relevant is the probability of other risks; accident, fire, sickness, general upset, to me they would not be "locked and safe" but merely locked.

From my pov there would be no compromise: I booked a category of room and that is what I would eventually get by kicking up a huge fuss if necessary.

POPPYOSCAR

If I was in a plane crash chances are I would die - I would know nothing about it. So chance I am prepared to take.

If one of my children was abducted the rest of my life would be a living hell - not a chance I am prepared to take.

So there is no analagy for me there.

Dunroamin

As I seem to be being accused of being a troll because my views are different from most others, I should say that I had many years experience in the travel industry when it was the norm for children to be left in their own room with the hotel providing a baby patrol or baby listening service while parents were downstairs in the bar or restaurant. If I'd had young children at the time I would certainly have used the service and I'm sure that many people reading this have actually done so( although they probably wouldn't admit it because of current levels of hysteria).

This arrangement may now have gone out of fashion because of people's overblown sense of risk but that doesn't mean that it's not a genuine suggestion to make . It also used to be considered the height of luxury for the children to have their own room and not to have them sharing with parents - connecting rooms being generally unheard of.

Personally, I feel that the OP hasn't understood the concept of special facilities being requested and that she's assumed that requesting something is the same as booking it.

I hope she resolves it satisfactorily.

Nicki

This thread is just wow!

OP made a booking based on her desire to have connecting rooms. The TA said she would put this request on the booking form but in fact by mistake booked rooms which could never be connecting.

Had the correct category of rooms been booked, then if OP arrived at the resort and the request had not been honoured, she would still have had a chance of persuading the hotel to change her room, particularly if connecting rooms had in fact been assigned to unconnected guests who didn't need them, for the whole or part of the stay. This option is much more difficult if the wrong type of room was requested in the first place.

The TA may not have been able to guarantee connecting rooms but by booking the wrong category of room, she guaranteed OP NOT getting them. OP does have a legitimate complaint about that.

No way, no how would my kids sleep in a hotel room without a supervising adult, at that age or even quite a bit older! What's the nonsense about the door being locked being spouted by some posters all about? How does that stop a 5 year old opening the door from the inside in the early hours of the morning and wandering off to the swimming pool unnoticed? Or opening a window or patio doors and falling off a balcony? Or just waking up in the night and being terrified that she is there alone with no way of contacting her parents. The only thing any responsible parent could do would be to have one adult sleep in the room with the children, and I seriously think some posters who appear to think otherwise should have their children removed by social services if they would genuinely do otherwise and aren't just being WUMs!

"Overblown sense of risk". Sheesh! A kid that age was almost certainly murdered not that long ago due to being left in a room alone. What parent would knowingly subject their child to even a tiny risk of that fate if it was avoidable.

POPPYOSCAR

Dunroamin wrote: »

As I seem to be being accused of being a troll because my views are different from most others, I should say that I had many years experience in the travel industry when it was the norm for children to be left in their own room with the hotel providing a baby patrol or baby listening service while parents were downstairs in the bar or restaurant. If I'd had young children at the time I would certainly have used the service and I'm sure that many people reading this have actually done so( although they probably wouldn't admit it because of current levels of hysteria).

This arrangement may now have gone out of fashion because of people's overblown sense of risk but that doesn't mean that it's not a genuine suggestion to make . It also used to be considered the height of luxury for the children to have their own room and not to have them sharing with parents - connecting rooms being generally unheard of.

Personally, I feel that the OP hasn't understood the concept of special facilities being requested and that she's assumed that requesting something is the same as booking it.

I hope she resolves it satisfactorily.

The OP said in her first post that they were forced to have two rooms.

I take it from this that she would have been more than happy to have one room but that the hotel could not accommodate them all, hence the connecting room being the next best thing.

As already pointed out the type of rooms she was sold, no amount of requesting would have got her a connecting room, as they do not exist for that particular accommodation. So the TA did not do her job properly, or just wanted to make a sale regardless.

This is something that is all too common these days in my experience.

mgdavid

seems to me the OP would have been better off using a smaller, specialist TA who would likely be more able to cope with the special requirements, not a bucket-and-spade outfit. Certainly if I were in a position to book a 'luxury' holiday in the Caribbean I would not consider TUI.
PS - the OP has a rather apt moniker, no?

photome

POPPYOSCAR wrote: »

The OP said in her first post that they were forced to have two rooms.

I take it from this that she would have been more than happy to have one room but that the hotel could not accommodate them all, hence the connecting room being the next best thing.

As already pointed out the type of rooms she was sold, no amount of requesting would have got her a connecting room, as they do not exist for that particular accommodation. So the TA did not do her job properly, or just wanted to make a sale regardless.

This is something that is all too common these days in my experience.

No one is forced to have 2 rooms, it was a choice

TA made a mistake by booking the wrong rooms at least that is what the Op tells us.

This could be corrected by the TA, by booking a 1 bed suite instead of a suite, I imagine at a premium, the OP refuses to pay extra even though she would be getting extra.

And even if that did happen the connecting rooms would still NOT be gauranteed

As someone suggested earlier a $20 tip at checkin may resolve the issue

I dont expect to be thanked because i dont agree wholeheartedley with the OP and on this thread you have to.

I do agree about not leaving the 3 young ones in a room on their own though

poet123

photome wrote: »

No one is forced to have 2 rooms, it was a choice

TA made a mistake by booking the wrong rooms at least that is what the Op tells us.

This could be corrected by the TA, by booking a 1 bed suite instead of a suite, I imagine at a premium, the OP refuses to pay extra even though she would be getting extra.

And even if that did happen the connecting rooms would still NOT be gauranteed

As someone suggested earlier a $20 tip at checkin may resolve the issue

I dont expect to be thanked because i dont agree wholeheartedley with the OP and on this thread you have to.

I do agree about not leaving the 3 young ones in a room on their own though

If maximum capacity for a room is reached then you are forced to have another room. Few hotels outside the states accommodate five in a room. We don't actually know what was said between the OP and the TA, but if she requested interconnecting rooms and was then sold a category of room which didn't have that option available to sell then it seems clear that the TA was at fault.

If the TA was at fault then the mistake should be corrected by her, and she (the company) should bear the cost for resolving the error, not the OP.

photome

poet123 wrote: »

If maximum capacity for a room is reached then you are forced to have another room. Few hotels outside the states accommodate five in a room. We don't actually know what was said between the OP and the TA, but if she requested interconnecting rooms and was then sold a category of room which didn't have that option available to sell then it seems clear that the TA was at fault.

If the TA was at fault then the mistake should be corrected by her, and she (the company) should bear the cost for resolving the error, not the OP.

she wasnt forced to have 2 rooms she could have chosen a different holiday.

If the TA is at fault (we dont know for sure) agreed they should sort it but they are I doubt they are going to bear the extra cost if it is substantial, of course they may offer to cover some of the extra or give the option to cancel.

poet123

Dunroamin wrote: »

As I seem to be being accused of being a troll because my views are different from most others, I should say that I had many years experience in the travel industry when it was the norm for children to be left in their own room with the hotel providing a baby patrol or baby listening service while parents were downstairs in the bar or restaurant. If I'd had young children at the time I would certainly have used the service and I'm sure that many people reading this have actually done so( although they probably wouldn't admit it because of current levels of hysteria).

This arrangement may now have gone out of fashion because of people's overblown sense of risk but that doesn't mean that it's not a genuine suggestion to make . It also used to be considered the height of luxury for the children to have their own room and not to have them sharing with parents - connecting rooms being generally unheard of.

Personally, I feel that the OP hasn't understood the concept of special facilities being requested and that she's assumed that requesting something is the same as booking it.

I hope she resolves it satisfactorily.

I actually said that I doubted those with other opinions were trolling.;)

I remember the baby listening services, but it is not a service I ever used or ever would have used, and that is true, and not something I am just saying, why would I?

As for the OP, again, you can't request a type of room which doesn't exist within the category booked. The TA should have known that.