Not given connecting rooms

111KAB

dementedhousewife wrote: »

Ill even take all 3 of my kids after school next week if i dont
get an answer and let them run riot in there lol

Name and shame (TA that is ~ not the kids!) as I have a week off work and I could drop my kids in as well. I could bring a set of boxing gloves they got for Christmas plus the roller skates. It should ensure that if the hotel does not have connecting doors the builder has 8 weeks to install ~ good luck.

jhe

dementedhousewife wrote: »

They said they open at 3pm over there

i think 3 pm here is 9am over there, if you need to go into travel agents might be an idea to go at 3pm. they cannot argue with you that they are not able to contact anyone at the hotel because of the time difference + your children will be able to go with you.

dementedhousewife

Update:

The TA called with some news.... They said that the hotel room
type is different in the brochure to what the hotel state it is
or something like that..

So they just have to get signed off by the AM to get them to
upgrade our room and them to take the hit.

At least they now have agreed it wasnt me and was defo a lack
of information on their part :-)

van22663

Demented housewife, you must be very distressed about your situation. First choice & Thomsons show interconnecting rooms on their confirmation as twncon or similar. If your confirmation does not say that, then adjacent or interconnecting rooms are request only & not guaranteed. If you were told they were connected at the time of booking then the manager of the travel agent should be trying to help you sort it out. If you booked over the phone, then calls are usually recorded. Hope you get this sorted soon. Good luck

melanzana

I hope you get this sorted. It would ruin anyone's holiday to have young children apart.

Which room is your 18 yr old niece sleeping in?

With the kids? Is she likely to be clubbing? Or could she babysit every second night say. So you and hubbie can have some time together.

Lesson learned I think. Next time, book a luxury apartment where you can all be together, but separate. No worries about connecting rooms anymore.

Best of luck.

dementedhousewife

What a nightmare this has been!
When the Head Office lady called me other week to say she had good
news but need it conf...she never rang back.

Ive been waiting for 3wks to get this sorted...
Yesterday i called the branch and MNG was in a meeting.
Her colleague called back to say her MNG had an answer but would call me in morn.
I called her at 9am and she said that she couldnt speak as was counting cash! so i said ok fine im coming to the branch.

Arrived at Branch to be told they was not going to upgrade me and
i had to pay £200. I refused and requested that i spoke to a AM
but of course they were in meetings till 11am.
I called the HO that i spoke to before and he then called the branch.
She said that the person she spoke to advised her to call the Police if
i refused to leave the branch. I was very upset about this so i called him back.
I expresses i was very upset about this as I was miss sold rooms
told they could be connected when they do not have a contract to do so now your saying to call the police when i have done nothing
wrong... and now i have lost faith in them due to the miss selling
of accomodation. He then spoke the the branch manager who
looked quite upset and handed the phone back to me.
He then said '' he was very sorry about the bad customer service
i had recieved and he has over rided her and her AM and told her to
upgrade me now FOC..

Its taken 3 weeks and i called Trading Standards yesterday as they
said one thing but did another...

It proves a point of not giving up!

balletshoes

so do you now have written confirmation that they have upgraded you, and what you've been upgraded to? I hope so, and then you can relax knowing you've got what you originally thought you'd been given by the TA.

dementedhousewife

Yes i do. :-)

dickydonkin

balletshoes wrote: »

so do you now have written confirmation that they have upgraded you, and what you've been upgraded to? I hope so, and then you can relax knowing you've got what you originally thought you'd been given by the TA.

My thoughts as well - unless there are villas on the property, what will the 'upgrade' be from two suites?

dementedhousewife

Its a suite and jnr suite