Dad has done it again - downloaded something that now stops his IE from loading!

Jo4

Figment wrote: »

:think: Sounds ominous. I do hope you haven't just lost around 150GB of data :eek::eek:

Do you have the make and model number of the external drive?

It is a Western Digital WD25008014, 3005A.

Figment

Jo4 wrote: »

It is a Western Digital WD25008014, 3005A.

That is 250GB unformatted, so your figure of 232GB is about right. Which file system did you use to format it? (FAT32/NTFS etc)

Also, to save me reading back, please remind me which operating system Dad's machine is running

Jo4

Figment wrote: »

That is 250GB unformatted, so your figure of 232GB is about right. Which file system did you use to format it? (FAT32/NTFS etc)

Also, to save me reading back, please remind me which operating system Dad's machine is running

I right clicked the drive and left clicked format.

His operating system is Windows Vista.

closed

I hope you are formatting the correct drives/partitions. ideally the external drive should be ntfs format

copy a file to the external drive to make sure it's writeable, and then do the disk image backup, taking care that you are getting the source and destination correct. The Source drive may have more than one partition. Do not choose the clone option

Figment

Jo4 wrote: »

I right clicked the drive and left clicked format.

His operating system is Windows Vista.

After clicking format (and before clicking start) you should have seen a dialogue box with drop-down boxes for Capacity, File System and Allocation Unit Size etc.?

Jo4

closed wrote: »

I hope you are formatting the correct drives.

I double clicked on "my computer" and I looked to see what drives where there. When I plugged in the external drive it appeared on the screen as drive J. Have I done something wrong? What should I have done?

Jo4

Figment wrote: »

After clicking format (and before clicking start) you should have seen a dialogue box with drop-down boxes for Capacity, File System and Allocation Unit Size etc.?

Yes I can see that!

Toxteth_OGrady

In Steps 2 & 3 of the Macrium knowledgebase link I posted you should be able to browse to and select your J:\ as the Destination Folder.

Figment

Jo4 wrote: »

Yes I can see that!

What options are selected ?

Jo4

Toxteth_OGrady wrote: »

In Steps 2 & 3 of the Macrium knowledgebase link I posted you should be able to browse to and select your J:\ as the Destination Folder.

I did select the J drive.