Nhs discounts daily!!

stemcgoo

well you had better luck than me, he wouldnt even stay on the line long enough for me to have a conversation with him.

I dont know whether I wanted to ask for a refund or have a go at him to be fair though

Foxxybrown12

Well, well well I received a text reply from David following on from my text to him and this is what he wrote: Its done, check you have a refund. I called HSBC to see if they could see any pending transactions which they said they couldn't however they said it could take 3-5 working days to show up. I texted him again saying: I have spoken to HSBC who say no money has been reversed and if what your saying is true I will check on Monday. I thanked him for acknowledging my text. He replied saying: The money is returned via a merchant account not HSBC - it takes 3-4 working days. Its done.

So I will keep an eye on my account and will let you all know if and when I get the refund. Thanks Unhapp for the number.

PS It may be worth texting him rather then calling as if too may people call he may just turn the phone off. If you do remember to quote your order number.

Moneymoneymoney34

I just called the mobile number and someone called Jonny answered! I am going to try a text now.

Moneymoneymoney34

Received a reply saying my message had been forwarded to the customer services department

Juliebiggane

This evening I text the mobile number above
Just saying again about wanting a refund and checked emails half hour later and had received this.



Thank you for your email.

We sincerely apologise for the delay in responding to your enquiry. Your details have been passed to us from the liquidators - please may we ask how you obtained that number so we can properly advise other customers.
A refund has been processed, please allow 3-5 working days for the transfer to show back within your account via method paid. These terms are standard with our merchant bank.



Best Wishes

Customer Care Team

Moneymoneymoney34

I just received exactly the same reply......i am just hoping it happens.

J4kkx

My friend also ordered an iPad and has just received this email......

Dear Customers

First and foremost we sincerely apologise for the delay in responding to your enquiry and frustration caused during the change in service to the now dailyhealthservic!!!!!!!!!!.com. This transition has not been acceptable and we apologise for the lack of communication during this time.

In order to deal with the huge volume of enquiries efficiently we ask you respond to this email via the following methods so your enquiry can be appropriately filtered and dealt with immediately without any further delays. Please read the below carefully and respond where necessary, all emails from this point will be answered as required to find a quick resolution to your enquiries. With this in mind all terms will be honoured so please do not worry.

For all orders placed prior to 31/10/2012

We are unable to comment on the actions of the previous company, please direct your enquires to:
Chatsworth & Co
Tel: 01405 862777

For all orders placed from 01/11/2012

• iPad 2 Customers
o There is currently a delay by 10 days in dispatch due to high volumes, an update on delivery will be sent by Tuesday 27th November

• Samsung Smart TV Customers
o An update on delivery will be sent on Monday 26th November

• James Russell Cooks Professional Stand Mixer Customers
o These are due for dispatch on Monday 26th November

• NOOK Simple Touch GlowLight Customers
o These are due for dispatch on Monday 26th November

• Big Bertha Giant XL Beanbags Customers
o These are due for dispatch on Monday 26th November

If you need to send an enquiry relating to the above products please state what product you have purchased within the ‘Subject Line' of you reply so this can be filtered.

Refunds Requested

For any refunds already processed whereby you have received a confirmation email, these have been released and will be showing back via method paid imminently. Our usual terms are within 3-5 working days but we are aware some have not yet come through but please be reassured these have now been authorised and will be showing back imminently. For those of you who would like a refund please reply to this email stating ‘Refund Requested' within the email ‘Subject Line'. We apologise for asking any customers to repeat this action if already requested but this is how they will now be resolved immediately.

Please do not respond to this email if you do not need to as all updates will be sent by the dates as given within this information.
!


Best Wishes

Customer Care Team !

Foxxybrown12

Well i'm glad they have finally issued an email. The whole experience has left me with a very bad taste in my mouth and I for one will never order from the company again. If anyone receives their iPads please let us know. I ordered one but requested a refund via text so I am hoping to receive the funds back in my account by next week.

grisly

High and hello everybody.


I have also paid for a Ipad from NHSdiscountsdaily on 18/11/12 and after reading most if not all the letters here I thought I would be covered as I used a cc to purchase the Ipad but after reading the section 75 claim terms it appears that I may not be covered as NHSdiscountsdaily are only supplying a voucher and this is not necessarily covered. Has anyone any advice or has anyone been able to claim the money back from their cc company. See part of Section 75 clause below.


You're unlikely to be covered when payments are made to a company that isn't the one providing you with the product or service. In these cases, the credit card company usually says it didn't have a direct relationship with the supplier, so isn't equally liable.


How do i get around that one as the terms and conditions state NHSdiscountsdaily will supply me with a voucher.


I have emailed NHSdiscountsdaily and asked them to cancel my order and give me a full refund, looking at other posts that is probably a waste of my time.


This scam caught me out because my wife who is NHS vouched for this trader and had used them before then we discovered it was a trader with a similar name.

wealdroam

grisly wrote: »

How do i get around that one as the terms and conditions state NHSdiscountsdaily will supply me with a voucher.

So have they supplied you with a voucher or not?

If they have not, then a Section 75 claim would be successful.