Royal Mail Signed For parcel thrown through open window!

custardy

you have been online for at least 6 years,and didnt know RM offered online tracking?
I know they arent exactly cutting edge, but well come on.

System

Honeydog wrote: »

1) I didn't know that info was available online and the chap who emailed me today didn't bother to tell me.

I have just put the number into the tracker and got
COME BACK LATER
Recorded Signed For™ items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.
Information on your item is not yet available online


2) My email on the 5th was just a general outline of my issue. I didn't think it would be that difficult to find out who delivered to my street at the time specified and on the date given. I assumed that they would simply ask him/her about it.

I also knew that they would contact me for further details but assumed that I would be given a direct email address to reply to rather than having to fill in another general enquiry form.Or that they would telephone me to discuss it.

As they've given you a reference number I assume the general online form will link to your original form.

If they handed out a direct email address then it would get posted on forums like this and they would be bombarded with complaints as people bypass the proper procedures.

As your complaint is not remotely urgent (your parcel has arrived in one piece and on time), I don't see any reason why you would expect Royal Mail to urgently chase information over the phone. If they reply today, tomorrow, next week or next month it won't have any great impact on your life!

byjimini

If the postie can leave it for me, then it's yay for me and £20 in a card at Christmas for them.

If they can't, fair do's. Mind you, now I work in an office I just have stuff delivered to me there.

johnnyboyrebel

Honeydog wrote: »

he didn't just lean in and let it drop gently.

Yeah cos this would have been acceptable :rotfl:

T_T_2

custardy wrote: »

you have been online for at least 6 years,and didnt know RM offered online tracking?
I know they arent exactly cutting edge, but well come on.

Presumably 6 years of internet use is the amount of time required to know absolutely everything that can be done with the internet. Give it a rest, so the OP didn't know they could track it online, no need to be such a condescending twerp.

The facts seem to be being overlooked. It's a signed for delivery yet it was thrown through the window. What grey areas can possibly exist? The postie failed to carry out what must be a fairly routine service correctly.

As for goater78's comments about it not being urgent. If I were a consumer in the same position as the OP i'd feel the same, I'd want a fairly quick response as to what the postie thinks he is doing, rather than an 'all is well that ends well' attitude. The royal mail really only have one aspect that makes them better than anyone else... last mile delivery. If that can't get that bit right, what are they good for?

dodger1

Honeydog wrote: »

But he didn't do the right thing. I'm sure that it doesn't say in his little postie handbook...

Rule 71a if your customer does not come to answer their door forge their signature and throw their parcel through the window.

To be fair at this point in time you don't know if your signature was forged. He may simply have been mistaken or forgotten that a signature was required, throwing it through a high window though is obviously not on.

custardy

T_T wrote: »

Presumably 6 years of internet use is the amount of time required to know absolutely everything that can be done with the internet. Give it a rest, so the OP didn't know they could track it online, no need to be such a condescending twerp.

The facts seem to be being overlooked. It's a signed for delivery yet it was thrown through the window. What grey areas can possibly exist? The postie failed to carry out what must be a fairly routine service correctly.

As for goater78's comments about it not being urgent. If I were a consumer in the same position as the OP i'd feel the same, I'd want a fairly quick response as to what the postie thinks he is doing, rather than an 'all is well that ends well' attitude. The royal mail really only have one aspect that makes them better than anyone else... last mile delivery. If that can't get that bit right, what are they good for?

where was that overlooked?
I dont think the idea of online tracking falls under knowing absolutely everything

T_T_2

custardy wrote: »

where was that overlooked?
I dont think the idea of online tracking falls under knowing absolutely everything

Then please point me to the website of the committee that decides how much individuals should know about the almost infinite facets of the internet over the months of years since they embark on their journey?

The reality is that some people know how to do a lot of things on the internet within a short amount of time, some take months to realise that BBC isn't the only website that exists. It's not for you to patronise people by deciding what they should and shouldn't know about the internet.

custardy

T_T wrote: »

Then please point me to the website of the committee that decides how much individuals should know about the almost infinite facets of the internet over the months of years since they embark on their journey?

The reality is that some people know how to do a lot of things on the internet within a short amount of time, some take months to realise that BBC isn't the only website that exists. It's not for you to patronise people by deciding what they should and shouldn't know about the internet.

well when someone manages to find the RM site,then the contact us form
fill in and complete
they might manage to look around while they are there
perchance ask Sarah a question on finding a sig for their item

mind you,it seems its down to you to jump in as a defender with no substance for the thread.

T_T_2

custardy wrote: »

mind you,it seems its down to you to jump in as a defender with no substance for the thread.

In stark contrast to the illuminating substance that you have supplied no doubt? I noticed that you've neither condemned or condoned throwing signed for parcels through windows.