Royal Mail Signed For parcel thrown through open window!

Honeydog

I had a delivery from Amazon late this afternoon. It was a recorded/signed for parcel which one would assume required a signature from someone at the address.

No one here signed for the parcel as the only person who was in at the time was in the bath!

The parcel was thrown through an open top window and landed on the floor with an almighty crash!

So as well as leaving parcels with neighbours they are now presumably forging signatures and hurling parcels through open windows!

Unnacceptable customer service. I have complained and will update this when I get a reply from Royal Mail. I have asked for a copy of the electronic signature too.

Not impressed AND I paid for the delivery it wasn't free super saver. :mad:

Going to report them to Amazon as well.

System

On the other side of the argument if he hadn't done that you would have had to go to the post office tomorrow to collect it! For convenience this way must be better!

JimmyTheWig

Honeydog wrote: »

The parcel was thrown through an open top window and landed on the floor with an almighty crash!

As in an upstairs window? :eek:

Honeydog

Not an urgent item so I would've just got them to re-deliver it. If something is urgent I make sure someone is there all day.

I remember when Royal Mail provided a decent service. They stopped doing that a few years back round about the time they stitched up a load of their employees!

As well as providing stickers for people to say that they do not wish their parcels to be left with their neighbours they also need to provide one which says do not throw my parcel through the window!

newbutold

My postie often signs for stuff and shoves it through letterbox or round the back in shed etc. If no one is home. I am quite happy that they do this, as it saves me a trip to the collection depo.

I'd rather this then a red card through door despite being in as postie doesn't have parcel on them, as so many others on here complain about.

Then again I am one of the rare people that still think a first class stamp at 60p is good value!

Honeydog

No Jimmy there are two levels of window in each section . The one he threw it through is about 5 feet off the ground. I was making the point that the parcel had a long way to fall he didn't just lean in and let it drop gently.

HTH

Honeydog

In the good old days I'd have been happy with the regular chap (who we knew by name) doing that as well, new but old. However, our deliveries are all over the place time wise and are delivered by random people.

Signed for should be just that - the service I paid for. Otherwise it is open to fraud.

Anyway I'm going to stop defending how I feel about this now and just wait until I get a response from RM then I'll comment again.

mazza111

ah good old RM. Damned if they do and damned if they don't.

For all you saying you're glad your postie signs for your parcels or happy for them to leave them in the shed, would you also be happy for your postie to lose their jobs for doing this? I used to do it for an old dear, then when they told us we couldn't do it any more or we'd be sacked I had to stop. Couldn't even leave the parcel in the car for her any more if she was at the hospital one day, and take it out the next. This is an old dear who I collected prescriptions for too btw, so not just a random on my duty.

Honeydog. I've said this with courier companies as well as RM. When you get a good one, they are great, but when it's someone who doesn't do the job correctly it causes a certain amount of grief.

We have one atm who doesn't know how to put letters all the way through the letterbox. If you have a street level letterbox and aren't home when the postie calls, you are likely to find all your mail in the street when you get home. As a result of this, I've had to change all my dd's mail to get sent to my address. All because of one postie!

We too had a great postie on this round, unfortunately he had an epileptic seizure he didn't recover from. RIP Scotty, your customers and colleagues still miss you.

shaun_from_Africa

Are you sure that the package was sent recorded delivery and not just tracked?
Recorded need a signature, but tracked doesn't. (It just needs confirmation from the postie that it has been delivered).

I know this doesn't excuse the delivery method (through the window), but it may mean that no signature was made or forged.

Honeydog

Yes I'm sure.

The orange label on the cardboard box says

Royal Mail recorded 1st or2nd class
'Signed for' in yellow writing.
Then above the bar codes it says 'signed for' in capital letters after the other numbers and letters.

It is exactly the same sticker as the non-Amazon delivery I got yesterday but yesterday I was asked to sign for it and it was handed to me. Today it was lobbed through the window.

I_wanna_live_for_free

Our postman today left a "signed for" parcel under the trailer at the side of the house, put a red card through to say where it was, no problem with that, saves us a re-deliver request/trip to collect it.

I do have a problem with the huge bundle of mail destined for the rest of our road being left on our wall though. I presume he went in one gate, left it there while he did the parcel and then left by the drive gate so didn't see it.

It will be there for him tomorrow, properly make his day I'll bet.

(had it been just stuff for me and a couple of neighbours I would have probably just pushed them through)