Orange 'Free' Broadband

watchdog

cryptic1 wrote: »

Had a call today and am VERY happy.
Unfortunately I am not allowed to share info.
People who make threats get nothing.

But, the call could have been from Camelot to say you won the lottery, and you have declined publicity :rotfl: I would also be 'very happy', but, are you on the right message board ?

xinam

Here's customer service for you, they've blocked me from posting on their Facebook wall!

montage

cryptic1 wrote: »

Had a call today and am VERY happy.
Unfortunately I am not allowed to share info.
People who make threats get nothing.

..........

Thanks for this amazing wisdom, i may well sleep so much better tonight. In Fact i may go for a power nap now... is this Oranges company Policy.. or are you just a troll!

Anyway say hello from me next time your in work, and i'll look forward to my "nothing"

Eva49

My thoughts are that Orange/T-Mobile/EE must be in severe financial difficulties requiring them to raise a huge amount of revenue.
To take such a decision then wrap it up under the guise of ‘Business Decision’ is a calculated gamble and relies on risk assessment of consumer behaviour.

A certain % will accept, whilst a % will move to other providers; their calculation is based on the numbers which will stand up and fight.

However, their ‘ace card’ and calculated gamble, of all the above, will be offset with the 4G services and migration of new customers away from the competition.

http://www.bbc.co.uk/news/technology-19543042

Simply put, they don’t give a s**t …..ahem! Excuse me.

Certainly, amongst the myriad of lies we have been told, those 'fighting' seems low, if we are to believe that?? .........

By mathematical calculation everyone on the Exec Office list (200 max) should have been contacted by now.

I suspect,well I know actually, the ‘Outbound Team’ AKA ‘Highlander team’ are an outsourced company only authorised only to deal with people who have not transferred their BB; having spoken with them, they do not have the authority to deal with mobile contracts, only to discuss BB and landline transfer.

I suspect those who have already transferred BB will be contacted, but will have to be by Orange themselves as it would appear only ‘they’ can deal with mobile contracts.

It has been confirmed to me by CAB, CISAS and even the Exec Office (though I would not rely on this in court) that this is indeed a miss-sold contract which has been broken by Orange/T-Mobile/EE

I feel my only recourse now, unless Orange release me from my contract penalty free, is to pursue this via the small claims Court, I am no longer willing nor have the energy t o play their games any longer.

As CISAS are unable to adjudicate there is no mileage in waiting a further 3 weeks (for the 8 week time limit)

I am in receipt of my original documentation from July 2006, I am not prepared to make this public on this forum as I know Orange are reading our posts.

I am willing to go along with a group action and will help anywhere and anyone I can.

JessysGiant

I'm still waiting for any form of communication from Orange to let me know that my free broadband is being withdrawn.

I live in a rural area and have had a lot of problems with the phone line. As a result, I would be very relucant to pay my line rental to any one else. BT take long enough to resolve problems anyway without the added delay of having to go through a third party.

Eva49

Thanks for your advice fitz2012

I am fully researched on this, and of course if they release me penalty free there will be no problem.

However, my small claim will be for the cost of buying out of my contract, my costs to lodge my claim, my ongoing costs for BB with a new provider, and compensation for the time and calls this entire fiasco has cost me.

They can have their phone, they can have their router, which has never been used, I still use my wanadoo router, for which I paid £80.

But having thought about this further, I shall be looking to reclaim part of the value of the handset also, as we all know that part of the monthly charges include payment for this is and hence why the monthly contract price is so high

Vdubster

Well i due to be on another provider from Tuesday so i guess that does put me at a loss in the fight with Orange because they could turn around and say we'll not take the broadband away from everyone now and so won't offer you anything. But i had it with Orange and wanted out, i'm still going to be pushing for my mobile contract to be end plenty free on the basis i was mis-sold and they would have disconnected my broadband if i hadn't gone elsewhere.

Interesting they no I've asked for a MAC code and i assume can see that it's been used but i still got a letter today "Please act now to keep your free home broadband" my date has gone from 30/10/2012 to 19/11/2012, lol.

I'm still waiting for a call from the "Team" and i assume because I've requested and used a MAC code it won't be any time soon that i get a call or from who because there's no point in the "sales team" calling me.

I would like to take a stand against them in some form be that a court or something else but it's got to be much better from them if they just deal with us correctly the first time hasn't it? or are they counting on people backing down or taking them on?

J

dizzydonkeys

having been with Orange for numerous yrs and getting the free for life broadband, today I have also had a letter stating it is being withdrawn. I called and told they cant help me and basically tough I need to have landline then broadband will still be free.
Now the issue I have is I upgraded on 22nd August 2012 it was confirmed broadband would remain free for my 24mnth contract - I specifically checked as had also just moved house so needed new contract with BT also.
Orange well aware I was moving as they moved my broadband - this process actually took 6 weeks along the way numerous calls etc to complain re delay - and when finally working 3 days ago was again told as my broadband was 'free for life' i couldnt ask for compensation for down time.
The letter to say I was being cut off arrived yesterday - at my old address!! Having called this morning I am no further forward, stuck with a missold 24mnth mobile contract and also an 18mnth BT contract so I have nowhere to go. I think I will look to downgrading the mobile to lowest package possible and finding an alternative broadband supplier.
Cross isnt the word - oh and apparently the broadband deal was never anything to do with mobile phones!
As another note when checking my orange broadband account online I am currently offered free 12 months Macafee protection - suprise suprise it doesn't actually exist you cannot download it - and upon reading the package options they make no sense at all can anyone explain them?
Says something about broadband - mobile - £15 line rental - £13.50 then blah blah about numbers included but is that £15 your mobile contract amount plus line rental or is it you are paying £15 for BB then £13.50 line rental then your mobile contract too? As I have been told this morning that the broadband is still free as long as have their landline so totally baffled.
I will watch this thread with interest!

Eva49

fitz2012

dizzydonkeys


Your contract doesn’t reflect what the salesperson said

If your written contract does not match the terms you agreed with the sales staff when you bought the service, you may have been mis-sold the contract.
You should make a formal complaint to your service provider. You can ask that the terms of your contract be changed to match what the sales person said. If they do not resolve your complaint satisfactorily, you can report them to the Office of Fair Trading.
If your service provider has a term in your contract which says they disown statements made by sales staff, that would be un unfair contract term.
If the statement made by the sales person is false and it influenced your decision to buy the service, this is called misrepresentation. If this is the case, you can cancel your contract without charges and may be able to take legal action for compensation. A false statement which influenced your decision to enter into a contract is also an example of an unfair commercial practice. This is a criminal offence.


http://www.adviceguide.org.uk/englan...d_internet.htm

redandwhitewizard

bod1467 wrote: »

Will they then take over Plusnet (Good Honest Broadband From Yorkshire) and become EE BA GUM?

I dont think they could afford it as Plusnet is an independent subsidiary of BT and hence why the contracts available are very similar, but strangely cheaper ?

The latest ads have dropped the direct references to Yorkshire although currently retaining the northern accent and visual cues to God's own country.

However, if BT do decide to sell up like they did with their old mobile business, it would only be a short hike from Sheffield to Rotherham where Orange have a base.