Orange 'Free' Broadband

Eva49

dizzydonkeys wrote: »

having been with Orange for numerous yrs and getting the free for life broadband, today I have also had a letter stating it is being withdrawn. I called and told they cant help me and basically tough I need to have landline then broadband will still be free.
Now the issue I have is I upgraded on 22nd August 2012 it was confirmed broadband would remain free for my 24mnth contract - I specifically checked as had also just moved house so needed new contract with BT also.
Orange well aware I was moving as they moved my broadband - this process actually took 6 weeks along the way numerous calls etc to complain re delay - and when finally working 3 days ago was again told as my broadband was 'free for life' i couldnt ask for compensation for down time.
The letter to say I was being cut off arrived yesterday - at my old address!! Having called this morning I am no further forward, stuck with a missold 24mnth mobile contract and also an 18mnth BT contract so I have nowhere to go. I think I will look to downgrading the mobile to lowest package possible and finding an alternative broadband supplier.
Cross isnt the word - oh and apparently the broadband deal was never anything to do with mobile phones!
As another note when checking my orange broadband account online I am currently offered free 12 months Macafee protection - suprise suprise it doesn't actually exist you cannot download it - and upon reading the package options they make no sense at all can anyone explain them?
Says something about broadband - mobile - £15 line rental - £13.50 then blah blah about numbers included but is that £15 your mobile contract amount plus line rental or is it you are paying £15 for BB then £13.50 line rental then your mobile contract too? As I have been told this morning that the broadband is still free as long as have their landline so totally baffled.
I will watch this thread with interest!

Unbelievable!.....this thread was started on 19th August and I was notified on 27th August 2012 re discontinuation of free BB

Yet you were confirmed, at renewal on 22nd August 2012, that free BB was ongoing!

BLATANT miss-selling!:mad:

moon777

Eva49 wrote: »

My thoughts are that Orange/T-Mobile/EE must be in severe financial difficulties requiring them to raise a huge amount of revenue.
To take such a decision then wrap it up under the guise of ‘Business Decision’ is a calculated gamble and relies on risk assessment of consumer behaviour.

A certain % will accept, whilst a % will move to other providers; their calculation is based on the numbers which will stand up and fight.

However, their ‘ace card’ and calculated gamble, of all the above, will be offset with the 4G services and migration of new customers away from the competition.

http://www.bbc.co.uk/news/technology-19543042

Simply put, they don’t give a s**t …..ahem! Excuse me.

Certainly, amongst the myriad of lies we have been told, those 'fighting' seems low, if we are to believe that?? .........

By mathematical calculation everyone on the Exec Office list (200 max) should have been contacted by now.

I suspect,well I know actually, the ‘Outbound Team’ AKA ‘Highlander team’ are an outsourced company only authorised only to deal with people who have not transferred their BB; having spoken with them, they do not have the authority to deal with mobile contracts, only to discuss BB and landline transfer.

I suspect those who have already transferred BB will be contacted, but will have to be by Orange themselves as it would appear only ‘they’ can deal with mobile contracts.

It has been confirmed to me by CAB, CISAS and even the Exec Office (though I would not rely on this in court) that this is indeed a miss-sold contract which has been broken by Orange/T-Mobile/EE

I feel my only recourse now, unless Orange release me from my contract penalty free, is to pursue this via the small claims Court, I am no longer willing nor have the energy t o play their games any longer.

As CISAS are unable to adjudicate there is no mileage in waiting a further 3 weeks (for the 8 week time limit)

I am in receipt of my original documentation from July 2006, I am not prepared to make this public on this forum as I know Orange are reading our posts.

I am willing to go along with a group action and will help anywhere and anyone I can.

I will be filling small claims in next week after Thursday - why? because I have emailed exec and Ofcom re stating my requirements and giving that date as a deadline - and because:

On the basis you can downgrade your mob contract at mid point i took mine down from 30+ to 15.50, but this only comes into affect on the next bill date - next Thursday for me - why is this relevant? because I will be buying out my contract on that day - IE buy it out today is £289, but if i wait until Thursday its £150 - which i don't mind paying - so much!

I made a mistake - i should have downed my contract to their cheapest 10.50 - your only allowed one downgrade in a contract - so they say. It would have then been cheaper to buy it out. I will buy out and get PAK in the process and re sign elsewhere - then Orange free.

Orange - no that is not the end of it! Its just the start: I will be claiming back the £150 in small claims, i will be claiming £260 for legal advice - allowable by small claims, I will be claiming back the court fees, and finally I will be claiming back the detrimental difference - IE extras cost of my new BB provider - lucky for you not to much on that, and then I will work out a fair compensation claim for the lost work income for the day of the case, and the lost work income in dealing with you over the last 5 weeks. Yes Orange I have a solicitor and this is what he advises I claim:rotfl:

Then I will go about making sure as many people as possible hear this story and see what a shoddy con of a company you are - I feel duty bound to spend endless hours on the net informing people of your dodgy practices, educating people about your customer services, and your irrelevant complains procedure - it will be my pleasure:beer:

Eva49

moon777

Sadly I will not be halfway through my contract until March 2013..........but I will not allow that to stop me buying out even if I use my credit card and charge Orange interest!

moon777

Eva49 wrote: »

fitz2012

dizzydonkeys


Your contract doesn’t reflect what the salesperson said

If your written contract does not match the terms you agreed with the sales staff when you bought the service, you may have been mis-sold the contract.
You should make a formal complaint to your service provider. You can ask that the terms of your contract be changed to match what the sales person said. If they do not resolve your complaint satisfactorily, you can report them to the Office of Fair Trading.
If your service provider has a term in your contract which says they disown statements made by sales staff, that would be un unfair contract term.
If the statement made by the sales person is false and it influenced your decision to buy the service, this is called misrepresentation. If this is the case, you can cancel your contract without charges and may be able to take legal action for compensation. A false statement which influenced your decision to enter into a contract is also an example of an unfair commercial practice. This is a criminal offence.


http://www.adviceguide.org.uk/nirela...d_internet.htm

All the way thought this I have wondered why EE are policed by Ofcom instead of the law of the land. So just for fun On Monday I am going to report Orange / EE to the police for fraud - just to see what happens and if they really are exempt from the law.

moon777

All about the small claims court, the process , the costs, how to, what you can claim:

http://www.direct.gov.uk/en/MoneyTaxAndBenefits/ManagingDebt/Makingacourtclaimformoney/DG_195812

Many solicitors have free advice sessions these days, CAB also helpful on this.

People should do their own research on this and not take what is said here as 'law' by any of us!

I dont see any point in waiting any longer, 5 weeks no outcome, no point playing the EE game any longer, no point in CISAS

Each to there own, I will of course keep you all informed on my case throughout it.

Vdubster

moon777 wrote: »

I will be filling small claims in next week after Thursday - why? because I have emailed exec and Ofcom re stating my requirements and giving that date as a deadline - and because:

On the basis you can downgrade your mob contract at mid point i took mine down from 30+ to 15.50, but this only comes into affect on the next bill date - next Thursday for me - why is this relevant? because I will be buying out my contract on that day - IE buy it out today is £289, but if i wait until Thursday its £150 - which i don't mind paying - so much!

I made a mistake - i should have downed my contract to their cheapest 10.50 - your only allowed one downgrade in a contract - so they say. It would have then been cheaper to buy it out. I will buy out and get PAK in the process and re sign elsewhere - then Orange free.

Orange - no that is not the end of it! Its just the start: I will be claiming back the £150 in small claims, i will be claiming £260 for legal advice - allowable by small claims, I will be claiming back the court fees, and finally I will be claiming back the detrimental difference - IE extras cost of my new BB provider - lucky for you not to much on that, and then I will work out a fair compensation claim for the lost work income for the day of the case, and the lost work income in dealing with you over the last 5 weeks. Yes Orange I have a solicitor and this is what he advises I claim:rotfl:

Then I will go about making sure as many people as possible hear this story and see what a shoddy con of a company you are - I feel duty bound to spend endless hours on the net informing people of your dodgy practices, educating people about your customer services, and your irrelevant complains procedure - it will be my pleasure:beer:

I believe as well as the only downgrade once statement you can only downgrade to the next tariff, which actually i would have thought would be more than £15.50 according to Orange's website?

I'll be downgrading when i reach mit point to (providing i havent already sort this mess out) but i was thinking i could only go from 20.50 to 15.50?

Thanks for all the info you have posted moon777.

J

montage

Downgrade is one price plan point.... They stopped this a while back, people getting a high tariff to get the phone for free and downgrading to the lowest plan initially after 1 month (showing my age), which was then changed to half way point and now is one price plan level at half way point.

moon777

Vdubster wrote: »

I believe as well as the only downgrade once statement you can only downgrade to the next tariff, which actually i would have thought would be more than £15.50 according to Orange's website?

I'll be downgrading when i reach mit point to (providing i havent already sort this mess out) but i was thinking i could only go from 20.50 to 15.50?

Thanks for all the info you have posted moon777.

J

All i did was ring India via 150 and asked to alter my plan - the lady said she would use best plan, i said no i want panther 15.50. i was paying 35, no issue at all, my web account has been updated to the new plan.

xinam

It seems Orange 'helpers' have entirely given up trying to fob people off on their Facebook wall. No generic responses all day! Weird.

Eva49

Over 48,000 hits but only 100/200 complaints!

Who believes that?