Orange 'Free' Broadband

Eva49

Who knows fitz2012?

After reading a post on here today,by a member who renewed her contract and was promised free BB for the 24 month duration on 22nd August 2012...........3days after this thread was started...........

My guess is Orange are capable of anything!

orange_the_new_ratners

Hi, im in the same boat as you all. ve been waiting for over a week for a call from the special team. So i phoned orange to ask what my buyout cost was. As I am four months from the end it is £87. It turns out though that you can turn your tarif down the lowest possible and when this kicks in the buyout calc is re done. So I am now on a 15/mth tarif and have cancelled all bundles and orange care. I am doing what orange suggested and consolodating my mobile, broadband and landline. Only I am doing it with a company that I believe will honour the contract, and this is VIRGIN MEDIA.

I look at my providers every couple of years to make sure I am not getting ripped off. Orange was the only provider that was exempt from this process as I was always happy with them. But since the T-mobile takeover they have adopted their masts and middle managers aswell it seems. The coverage has gone downhill, the internet speed is pathetic, it drops out all the time and now this has been the final straw.

So just for the special team who are obviously monitoring this forum. Something to think about. I hope to have mobile phone contracts for another 50 years., so say 600 months. My average bill is 45 a month. So you have just lost a £27,000 loyal customer.Plus my partner and members of my family plan to follow so that we can all be on the same network, as we are currently. I am going to help richard branson buy another island with that money, and you can fight over the customers who swap every 12 months and show no loyalty. I will stay with VIRGIN MEDIA until they do something equally as stupid and short sighted, and when you call me to offer me a deal, I will dismiss it out of hand even if you offer me 100000 minutes a month for 2p . The same way I have done with british gas, who p*553d me off 10 years ago. I was a very loyal customer, and I have sung oranges prasies on dozens of occasions over the years. I basically got most of the people I know onto orange in order to get them on magic number. I will provide the same free sales effort for my new provider.

Goodbye orange... the ratners of the communications industry.

The futures bleak - the futures orange.

The futures bright - the futures VIRGIN.

mypennyworth

Been following this thread, got a letter, made a complaint, been with them for years, etc. etc.
Hoping this groundswell leads to some sort of satisfactory resolution for us all.
I was just wondering why all of these companies are trying to get us to sign over our landlines all of a sudden. With so much fibre broadband becoming available, there must be some benefit to them in locking us into 12-18 month contracts on standard lines.

montage

espresso wrote: »

So who is Virgin's virtual mobile network provider?

Orange....... So they'll still get paid even if people choose Virgin over Orange / EE anyway.

And when you use the minutes to call everybody you know who's probably on Orange or T-Mobile they'll get even more in termination charges.

jhp

montage wrote: »

Orange....... So they'll still get paid even if people choose Virgin over Orange / EE anyway.

And when you use the minutes to call everybody you know who's probably on Orange or T-Mobile they'll get even more in termination charges.

Virgin Mobile Piggy Backs On T-Mobile. The ability to use Orange as well was added later.

montage

jhp wrote: »

Virgin Mobile Piggy Backs On T-Mobile. The ability to use Orange as well was added later.

Considering Orange have Owned T-Mobile for two years i think we can safely say Orange as that's where all the profits have been going to.

jhp

montage wrote: »

Considering Orange have Owned T-Mobile for two years i think we can safely say Orange as that's where all the profits have been going to.

Orange dont own T-Mobile

Its a joint venture. 50/50.

Nick68T

Just found this forum post - I received an email from Orange back at the end of August telling me that they were removing my free broadband.

My history was as a Freeserve, then Wanadoo, then Orange broadband customer, but also an Orange contract mobile customer, so they offered me the free broadband circa 5 years ago (I think!) - since then I've maintained contracts on my mobile, AND have taken contracts with them for both of my kids phones. I currently pay them circa £80 per month, and was not happy about having what they had sold to me removed.

I messaged them and heard nothing for nearly 2.5 weeks - I messaged again and then had a call yesterday. Same story, they are removing on 9th November and can do nothing other than offer me the deal to move my phone line to them for £14 per month. I said that (a) I felt as though they were removing a service from me when I had maintained, and in fact increased my part of the deal, and (b) they were "forcing" me to move my home phone to them. It seemed immoral. No effect.

So I asked for Orange to confirm to me when all 3 of my mobile contracts end - he couldn't do this - he could put me through and I could ask but as he was broadband he couldn't even ask for the mobile team to complete a task. What customer service is this?? A minor point though.

I left the call confirming (a) I wanted this logged as an unresolved customer complaint (b) I would be looking at alternative deals and comparing all options and (c) I felt as though Orange have completely let me down as a customer and were putting blocks in my way in terms of confirming my mobile expiry contract dates.

Does anyone have any other suggestions on what to do?

orange_the_new_ratners

montage wrote: »

Orange....... So they'll still get paid even if people choose Virgin over Orange / EE anyway.

And when you use the minutes to call everybody you know who's probably on Orange or T-Mobile they'll get even more in termination charges.

montage.

It may be the case that virgin piggy back onto the orange network. But.. if i currently pay 45 a month to orange they get 45. if i switch to virgin i will no longer be paying the wages of any of their back office staff or execs. orange may well receive a small percentage for the piggy back service but it will be a fraction of this amount. Also I am going to be paying virgin for broadband and phone line. Orange will get none of this. My friends and family who are also switching may well have to pay a termination charge. This will be a one off payment. Orange will never make any money out of me, on handsets, insurance , data roaming, broadband . This is a company on the slide, it is obviously struggling if it is trying to milk its long standing customers. In this day and age a seemingly invincible company can dissappear overnight, woolworths, northern rock, jjb , blackberry , saab ...........orange I predict.

Current customers , do not fall for the bribe, because when they have squeezed people on this issue they will be bullying existing customers for 4g and fibre optics. Get out while you can.

Eva49

orange_the_new_ratners wrote: »

This is a company on the slide, it is obviously struggling if it is trying to milk its long standing customers. In this day and age a seemingly invincible company can dissappear overnight, woolworths, northern rock, jjb , blackberry , saab ...........orange I predict.

Current customers , do not fall for the bribe, because when they have squeezed people on this issue they will be bullying existing customers for 4g and fibre optics. Get out while you can.

For what it is worth, these are my thoughts too

The way I read it,this is a company clutching at straws, whilst banking on the upcoming 4G services, to bail their parent company out of the financial mire.