Orange 'Free' Broadband

bungee_269

what deal are 02 offering ?

bungee_269

anyone found other forums rooms where there are unhappy orange customers with the same issues

would love to find out how many people are really effected complaining to orange

Eva49

think it up to you to negotiate your own deal...........

Depends what phone you want.......

Sim only monthly unlimited mins- unlimited texts-1GB date £20 per month;)

http://www.o2.co.uk/tariffs/simplicity

http://www.o2.co.uk/iphone/iphone-5#wantIt

But unlimited home BB £5 off with your mobile contract and 6months half price.............around £6.50 per month............and they don't want your land line either.

My Son has O2 BB and it is truly unlimited.......he went over from free orange about 4 yrs ago never had any problems......has a media centre he downloads to.

David_P_4

I sent a letter of complaint to Ofcom: Feel free to plagerise, or copy it.

[EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]

I write to highlight my complaint regarding Orange’s attempt to cancel my ‘free’ broadband
I received a letter from Everything Everywhere on 3rd September 2012.
Which is a fabrication of *misnomers. [*A term which suggests a meaning which is known to be wrong.]

Letter 03sept 2012:
As a business we have reviewed the services we currently offer our customers and unfortunately it is no longer viable for us to offer a FREE broadband subscription.

Broadband with Orange was never Free.

I paid £15 pcm with Orange for my pay monthly mobile phone contract from 1999 through to 2006. [As did the majority of Orange Customers on a basic pay monthly contract]

And £17.99 pcm with Wannadoo and Freeserve for my internet connection.
In 2005/2006 when Orange acquired Wannadoo, they increased the cost of their pay monthly contract to £30 pcm, for anyone who wanted 'Free Broadband'

ExampleA:

2006: Customers signing up to a pay monthly mobile contract over £30 per month will get free broadband. The broadband package (previously £17.99 a month with Wannadoo) includes a wireless modem and Orange Wireless & Talk - Orange's VoIP service, which offers free evening and weekend calls to UK landlines. For an extra £6 per month, customers can sign up to the Orange Anytime package which gives them free calls to UK landlines.

After Orange acquired Wannadoo/Freeserve, [2005/6] the next time my pay monthly contract became due, Orange increased that cost from £15pcm to £30pcm to cover the internet charges. As is clearly stated above.
The Orange customer rep specifically told me this.
[They also added this broadband was free for life]

IT WAS NEVER FREE. Surely a court would rule that the definition of the term FREE, would mean that anyone, even a person, who does not have an Orange account could use Orange's internet service?

That would seem to be the widely held definition of the term FREE. Would it not?
The Oxford Legal dictionary states 'Free' means : At no charge/Associated concepts: Free Access...

Letter 03sept 2012:
As the removal of a FREE product is a business decision we are unable to offer customers deadlock to take the matter to independent arbitration.

[Ofcom must know this, yet they are advising you to take your complaint to a higher level inside Orange. In other words you are giving people the runaround]

So by claiming Broadband was a Free product, Orange think they can avoid offering an independent arbitration. And Ofcom support this by allowing, or not stopping, Orange falsely claiming that the Broadband for life was a FREE product.

[Orange are in breach of a number of mis-selling and misrepresentation acts here.]

Your Industry is a corpotocracy, where regulators are dominated by corporate Influence.

Orange should be dragged through a court, and held accountable.

Also, Orange released the news of their cancellation of the broadband, to coincide with the 8 week CICAS ruling. They are cancelling the broadband in October, 8 weeks after the letters were sent out.....Yet CISAS will not look into your complaint, until after 8 weeks has passed!

By which time they will have cancelled the Broadband.

It’s a Sick Joke.

Obviously orchestrated by Ofcom and CICAS and Orange prior to notice of Oranges intent to cancel [!Free!] Broadband even being sent out.

I have sent a letter of complaint to my MPand various others, including Watchdog, which highlight the fact that this will affect hundreds of thousands of people currently receiving Orange BB.

Ofcom regulations are most certainly NOT in place to protect consumers as you have stated. Its a blatant lie. The opposite is in fact true.

Orange should be dragged through a court, and held accountable. Because Ofcom are most certainly useless when it comes to regulating the industry.


Response from Ofcom:

Ofcom reference: *******

27 September 2012

Dear Mr *****

Thank you for your email of 17 September 2012 following a call to our Contact Team about Orange’s decision to withdraw free broadband unless you agree to switch your landline service to them.

I should first explain that the mobile and broadband contracts are separate and whilst I understand the cost of your mobile service may have increased, the charges you pay are only for your mobile service and you do not pay for broadband as per the separate contracts.

In relation to your point regarding CISAS, whilst they can consider complaints after 8 weeks, they can consider them before this if you reach deadlock (Orange’s final decision).

As such, if you feel that you were mis-sold, you should continue to escalate this with Orange and if you reach deadlock, go to CISAS.

I hope this information is of use.

Yours sincerely

Lauren Taylor
Consumer Contact Team

Ofcom are taking the same hardline as Orange.

They're simply wrong.

Would it be possible to mount a collective legal challenge against Orange?

[I would like to see the completely useless Ofcom held accountable as well.]

I would certainly be willing to put a tenner in the pot.

Could it be organised via moneysavingexpert.com?

road_hog_2

everyone everywhere vs orange....


oh the irony.


Im in too

virgin11

Count me in ,let Orange know we are here for the long term,all they are doing is giving each one of us the runaround,special team setup all will be called before weekend,ye right

bungee_269

i'm in too i'll put my money in

neil9313

bungee_269 wrote: »

i'm in too i'll put my money in



Send it to me,

Benno1uk

I've been reading the posts on here with increasing sadness about how a company that once gained loyalty and respect from myself and many others has managed to undermine its own reputation so badly.

As I have posted before, I was on Free BB from Orange and have taken up their offer of Free BB whilst moving landline to them for £14 a month. Although I have not been so vociferous as some others, I feel the way we have been treated has been shoddy and down right dismissive.

As for this rebranding as EE nonsense, what the hell is all that about? They are making a shambles of what were two strong and respected brands in Orange and T-Mobile. I for one do not want EE on my phone, I want Orange. After my new (18 month!) contract is over I think I too will take my business elsewhere

bod1467

Will they then take over Plusnet (Good Honest Broadband From Yorkshire) and become EE BA GUM?