Orange 'Free' Broadband

Eva49

moon777 wrote: »

Yes, i have their email address - that is the team. Not giving the address out as pointless and we need them to get their job done.

Perhaps you will share when you are sorted?

bungee_269

so why can cisas not deal with individual cases ? i.e customers being miss sold contracts, each customer is and individual case confused ?

Eva49

bungee_269 wrote: »

so why can cisas not deal with individual cases ? i.e customers being miss sold contracts, each customer is and individual case confused ?

Because of the sheer numbers involved............it is across the entire customer base who have 'free BB' included in their mobile contracts

IE they didn't just do it to one person...............they did it to everybody

WillBanyard

They are being very unhelpful, trying to persuade me I physically signed a contract for broadband... Yet cannot find a copy or send me one. I'm really not sure I'm speaking to the right department...

Eva49

LOL spoke to a scottish guy yesterday .......... JF

moon777

WillBanyard wrote: »

They are being very unhelpful, trying to persuad me I physically signed a contract for broadband... Yet cannot find a copy or send me one. I'm really not sure I'm speaking to the right department...

That is the team, and your reply does not bode well!

WillBanyard

... was put through to a manager, who after being asked if this was the special team for broadband removal complaints, hung up on me. Brilliant.

moon777

WillBanyard wrote: »

... was put through to a manager, who after being asked if this was the special team for broadband removal complaints, hung up on me. Brilliant.

Not good at all. Some special team that is, I now suspect i have spoken with that same person a few weeks back in the process - he had no movement.

So does this mean the game continues Orange - the special team is not resolving anything - just another delaying tactic? The next few days should tell us as people get the calls - WillBanyards call implies nothing resolved, no movement. I am looking forward to small claims, getting quite excited about it:cool:

Eva49

They certainly were not authorised to discuss penalty free contract termination with me!........only BB and Orange line rental The 'Outbound/Highlander Team'..........or whatever else they may be called

MissB_2

Same again for me - but when I called to register my OfCom Case # with Exec Office, they put me back on to this team and another circular conversation - no movement and just plain rude.
They are stating 'it's not our fault if you don't know what you signed in your contract', basically.

No chance of cancelling mobile based on the broadband removal, because they're 'separate contracts' even though one is used as an incentive for the other.
and round... and round... and round...

I'm still leaving both 'services' (:rotfl:) at the earliest opportunity but I am so fed up with this.

It is bullying.
So why are they getting away with it?
MissB