Orange 'Free' Broadband

montage

Eva49 wrote: »

Instant removal of a link I posted on FB re:
Orange Broadband boss 'ashamed' of how customers were treated

Well.............WillBanyard 'mislead' = 'mis-sold' does it not?

........


Post it after 11pm when they all go home

diamonds

montage wrote: »

..

They wont send anything. As to do that they would be admitting liability.. it'll be a long wait i'm afraid if you do.

Contact Ofcom then call the exec's office if you havent already done so.

they have already admitted liability be saying they were mislead & thus mis-sold....if that's the way Orange are going forward, there must be great offers coming....

diamonds

montage wrote: »

........


Post it after 11pm when they all go home

indeed then we will all comment...get signing up to Facebook people lol peer pressure & all that...

road_hog_2

been posting snipey comments on there a while , very childish i know but makes me feel better, and actually they may just take some notice.

moon777

I wrote to ofcom again, new reply:

[FONT=&quot]Thank you for contacting Ofcom on 22 September 2012 about Orange’s decision to start charging for broadband unless you agree to switch your landline service to them. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Although I’m aware that consumers can transfer or cancel their broadband service without penalty if they are not happy with the changes, I understand that you remain unhappy as you only renewed your mobile contract on the basis of maintaining this deal.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Following similar complaints, we have been in contact with Orange to clarify the situation. They have advised that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, it’s unclear whether this has been the case, and we continue to discuss this with Orange.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]In the mean time, as the broadband and mobile services have separate contracts, this is primarily a contractual issue. We would therefore encourage you to check your terms and conditions to find out what they say in relation to the withdrawal of the free broadband service.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]If you believe the terms and conditions have been breached, or if you remember free broadband being used as an incentive to renew your mobile contract, you should follow Orange’s complaints procedure found on their contact page at: http://help.orange.co.uk/orangeuk/support/personal/contacting_us [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]By following this process you will hopefully be able to resolve your dispute. However, if you exhaust this and remain unhappy, or if your complaint has been ongoing for over 8 weeks, you may wish to discuss your concerns with Orange’s Alternative Dispute Resolution scheme, CISAS.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]CISAS is an important piece of consumer protection as they are free and independent for residential and small business consumers like you. Additionally, service providers must abide by their decision, but if you remain unhappy then you are free to consider legal action. Whilst they will not be able to prevent Orange from making these changes, they should be able to consider whether your contract has been breached or if you have been mis-sold. They can be contacted at:[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]CISAS[/FONT]
[FONT=&quot]International Dispute Resolution Centre[/FONT]
[FONT=&quot]70 Fleet Street[/FONT]
[FONT=&quot]London[/FONT]
[FONT=&quot]EC4Y 1EU[/FONT]

Eva49

moon777 thanks for posting, seems Ofcom have changed tack a little???

Or at least given consideration to mis-selling, they KNOW the truth

moon777

Eva49 wrote: »

moon777 thanks for posting, seems Ofcom have changed tack a little???

Or at least given consideration to mis-selling, they KNOW the truth

Sounds like ongoing? which probably means no special team ringing people until ofcom and Orange agree:

[FONT=&quot]Following similar complaints, we have been in contact with Orange to clarify the situation. They have advised that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, it’s unclear whether this has been the case, and we continue to discuss this with Orange.[/FONT]

montage

A friend who is on the £5 broadband deal which was unlim BB and calls from the livebox has just had an interesting letter.

His is changing to EE Broadband, and his plan nor price will be changing!!!!!!!!!!!!!!!!!!!!

How many times Orange have told me all free and £5 broadband customers will be loosing their plans! talk about a bunch of liars

Eva49

Does he have to take Orange Landline?

montage

Nope, just a letter to say you'll be moving to EE broadband, no price or plan change, just to carry on paying £5 and the DD name will change. And when EE launches they'll be the first to know when they can move to Fiber from EE if they want to.