Orange 'Free' Broadband

Eva49

fitz2012 wrote: »

According to Exec office there should only be about 30 complaints on the list. The Exec office had the team's email address to send them the list of logged complaints. How long does it take to ring 30 people ?

And no one on here received a telephone call today!

This 'offer' to move forward better be good after all this waiting.

Not sure who you were dealing with, the guy I am (Keith) had 40 complaints logged, but was unsure the number his colleague had........

No call for me........................


montage https://www.facebook.com/orange

Not sure if you'll need to log in to get that page though

WillBanyard

I was told I was on the list of Keith. Comprehensive.

Vdubster

montage wrote: »

I cant seem to find this page.. Oranges page just looks normal no messages.

This one offers a good read too, lol

https://www.facebook.com/orangehelpers

Really looking forward hearing what they offer people, is anyone else?

WillBanyard

Oh, and also, another letter. Informing me to call 0800 294 4747 and that "we've got loads of special offers created just for you."

The query is that it states my broadband will stop working on the 17th of November, when I was told in another letter that it would stop working on the 28th of October.

Any chance the cut off is just a clever ruse to get people to pay extra for a service that they are not actually going to turn off? Conspiracy theories afoot...

WillBanyard

Clarified, it's now the 17th of November... Customers service rep, based in the UK has stated "you have been mislead by the person who you renewed your contract with." I am in the process of asking for that statement in writing.

montage

WillBanyard wrote: »

Clarified, it's now the 17th of November... Customers service rep, based in the UK has stated "you have been mislead by the person who you renewed your contract with." I am in the process of asking for that statement in writing.

..

They wont send anything. As to do that they would be admitting liability.. it'll be a long wait i'm afraid if you do.

Contact Ofcom then call the exec's office if you havent already done so.

WillBanyard

WillBanyard wrote: »

Clarified, it's now the 17th of November... Customers service rep, based in the UK has stated "you have been mislead by the person who you renewed your contract with." I am in the process of asking for that statement in writing.

"Sorry, I can't do that sir"

Another message passed onto a "manager" who'll get back to me within an unspecified amount of time.

Eva49

Instant removal of a link I posted on FB re:
Orange Broadband boss 'ashamed' of how customers were treated

Well.............WillBanyard 'mislead' = 'mis-sold' does it not?

WillBanyard

montage wrote: »

..

They wont send anything. As to do that they would be admitting liability.. it'll be a long wait i'm afraid if you do.

Contact Ofcom then call the exec's office if you havent already done so.

Thanks, I have already done that My main intention was finding out the exact cut off date, but I couldn't resist a little entrapment...

WillBanyard

Eva49 wrote: »

Instant removal of a link I posted on FB re:
Orange Broadband boss 'ashamed' of how customers were treated

Well.............WillBanyard 'mislead' = 'mis-sold' does it not?

Yes, exactly, which is why I left the poor girl spluttering and reaslising she'd said the wrong thing.