Orange 'Free' Broadband

danno1000

Eva49 wrote: »

I too have been 'mostly happy' with Orange albeit they are not the cheapest, however, factoring the BB into the equation makes them comparable/competitive.

The 'offer' on the surface is not too bad,but what really 'grates' is the way they are still trying to fool us into thinking we are still getting the BB 'free' which we are not!

One of the offers currently advertised is Orange

BB and off-peak calls
Unlimited Broadband
Inclusive evening and weekend calls
£5 per + £13.50 line rental = £18.50


But what they are offering us is £14.00 per month line rental + Free BB no inclusive calls!


So WHERE is the free BB?


The way they have handled this whole situation is beyond belief, and in all honesty I am not sure if anything other than terminating my contract will be acceptable.

I shall keep an open mind for the time being.

I just called to enquire about the letter I just received stating that my free home broadband will stop working on 17th November. I was told I would need to agree to their own Line Rental of £14.00 monthly. (They also mentioned this would be £11.50 for the first three months)

I said I would make some other enquiries and stubled upon the martin lewis website and a whole load of reading material! Well I certainly won't be rushing to a decision.....

I am trying to fish out my original paperwork relating to the 'free broadband for life' I agreed with my £25pm orange iphone contract... for the sneaky small prints..

Eva49

danno1000 wrote: »

I am trying to fish out my original paperwork relating to the 'free broadband for life' I agreed with my £25pm orange iphone contract... for the sneaky small prints..

A lot of reading to be had on this thread, also, how to go about registering your complaint and your mis-sold contract.

Do post back if you manage to dig out the 'free for life' documentation! ......

nobby1963

You would have thought that someone might have had a call from the `special`team by now ....?

Eva49

Probably researching our accounts lol

montage

I have also heard nothing but also had a new cut of date as the 17th of November... at this rate i'll get my broadband till then end of my contract!

Funny that 48 hours call back has turned into 96+

I also had a text message from exec office saying i shall be receiving a call... if only i got Orange signal downstairs i may know if i have missed it. But thats another story

road_hog_2

left an annoyed msg on oranges facebook page, had this reply

If this is in reference to the Broadband issue you will soon receive a call from a newly implemented team, regarding your dispute. This will provide a resolution moving forward. Thank you for your patience.

WillBanyard

I have now been told I will receive a call back from the specially set up special team within 72 hours from exactly now. Anyone else?

Eva49

Goodness!! LOL ...... I have just checked out the Orange Facebook Page, talk about a PR disaster!

montage

WillBanyard wrote: »

I have now been told I will receive a call back from the specially set up special team within 72 hours from exactly now. Anyone else?

72 Daytime hours?

72 working hours ?

or

72 Orange Hours?

montage

Eva49 wrote: »

Goodness!! LOL ...... I have just checked out the Orange Facebook Page, talk about a PR disaster!

I cant seem to find this page.. Oranges page just looks normal no messages.