Orange 'Free' Broadband

moon777

fitz2012 wrote: »

Can we all telephone the Exec Office again and like me chase this up, clarify information, complain etc.

Total waste of time. Please all telephone Exec Office and put the pressure on. Very very poor customer service!!!!

Will do - again!

However I don't think there will be any news until Ofcom and Orange finish this discussion (see post 673)

"Following similar complaints, we have been in contact with Orange to clarify the situation. They have advised that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, it’s unclear whether this has been the case, and we continue to discuss this with Orange."

I would encourage you all to contact Ofcom again, and again and again, because they need to believe us and not the Orange lies over free broadband for the life of the contract, and that Orange confirmed to those who have upgraded since 2009 that the free broadband would continue - because it appears this is the unclear part in their discussions.

How dare Orange pretend to Ofcom that their sales people never said to us free broadband for the length of the upgrade at the point of upgrade - Lies. Not to trusted.

montage

I think all jokes aside, its beyond a joke and they're doing nothing more than taking us all for one big ride on the Corporate !!!!!!!! bus.

Lets face it, you dont run a large business and be this bad! its a far too convenient for me.

montage

Here's a new spin on the date extensions we have all been getting. We can;t complaint to CISAS until after a dead lock letter has been received or some kind of reply or 8 weeks have passed. I myself complained i was getting neither and my BB will be cut off before 8 weeks have passed.

Now for some reason i get an extension of two and a half weeks, but still no reply from what is happing only being led up the garden path to occupy my mind away from taking it out of Oranges hands.

I think if by Friday no reply has been received it needs to be progressed on a case by case basis through the CISAS.

Smoke and Mirrors!

moon777

As Orange appear to be 'misleading' Ofcom over promising free broadband for the length of an upgrade, which we all know they did promise as we are the people promised. Should Orange /EE really be considered a fit and proper operator of a telecoms license - deceiving the regulator?

neil9313

montage wrote: »

I think all jokes aside, its beyond a joke and they're doing nothing more than taking us all for one big ride on the Corporate !!!!!!!! bus.

Lets face it, you dont run a large business and be this bad! its a far too convenient for me.

I have the keys of the outrage bus its all fueled ready to go, hope aboard

sjlmlk

I have just called Orange, they have told me that I will receive a call this Friday or Monday at the latest to try and help resolve this problem. I will not hold my breath, I think this is the sixth time that they have promised to call me back.

montage

sjlmlk wrote: »

I have just called Orange, they have told me that I will receive a call this Friday or Monday at the latest to try and help resolve this problem. I will not hold my breath, I think this is the sixth time that they have promised to call me back.

..

They told me Last wednesday by last friday at the latest...

Its now this friday or monday. I see a pattern forming here

Eva49

Vdubster wrote: »

So who's going to call the number Eva49 got given?

Think that number is just ANOTHER diversion tactic!!!

Ofcom has no teeth! and I can only assume the ongoing talks mentioned in moon777 latest letter from Ofcom means they are 'in bed together' trying their damnedest to find a legal loophole which will allow them out of the mire!!!!!

Even the chap I usually deal with, at Orange Exec Office, and has always been helpful and returned calls has not responded!

This stinks!

I have spent days and days searching for archived T&C's through links on various forums ect. Seems Orange have done a pretty immaculate job of clearing up all traces on the internet!

Eva49

moon777 wrote: »

"Following similar complaints, we have been in contact with Orange to clarify the situation. They have advised that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, it’s unclear whether this has been the case, and we continue to discuss this with Orange."

Do they think we are all lying imbeciles suffering from some form of dementia!?:mad:

Did you email or snailmail Ofcom moon?

moon777

Eva49 wrote: »

Do they think we are all lying imbeciles suffering from some form of dementia!?:mad:

Did you email or snailmail Ofcom moon?

I used the simple quick online form to make my complaint - which leads to the Ofcom email to you (my last one took 2 days for them to reply), then I have replied to that email.

http://consumers.ofcom.org.uk/tell-us/telecoms/sales/mis-selling-mobile-phone-services/

half way down the page use: "I have been mis-sold a service and want to complain to Ofcom"

I have changed my tack, I am now telling Ofcom what their job and role is.

I have also just written an email to my MP - complaining about Ofcom not regulating EE / Orange properly to the detriment of consumers.