Orange 'Free' Broadband

ukclarkkent

just read a letter that i rec'd about a year ago when i moved house and took orange bb with me.

it says that i'm on the "simply broadband" package. anyone know the in's and out's of this. are they stopping this package in particular or other "free bb" packages.

i still haven't had my letter of disconnect so i'm wondering if i'm on some different package. my bt line rental is up for renewal on the 3rd too so am wondering what to do...

cryptic1

neil9313 wrote: »

Orange don't have a call center in the CR

They do now.
Czech Republic


contact us

• Praha
  Revolucni 1/655
  110 00 Praha 1, Czech Republic
  Tel: +420-225-001-111

montage

cryptic1 wrote: »

What is wrong with you disagreeable people ? No wonder Orange are laughing at you all.

Its a real shame you decided to join in after all.

montage

ukclarkkent wrote: »

just read a letter that i rec'd about a year ago when i moved house and took orange bb with me.

it says that i'm on the "simply broadband" package. anyone know the in's and out's of this. are they stopping this package in particular or other "free bb" packages.

i still haven't had my letter of disconnect so i'm wondering if i'm on some different package. my bt line rental is up for renewal on the 3rd too so am wondering what to do...

..........

I have been told so many different tales from Orange i doubt even they know. Its just a wait and see game. I suggest you dont renew your LRS for the foreseeable future as its 100% none refundable after 7 days.

cryptic1

montage wrote: »

Its a real shame you decided to join in after all.

Sorry, did I need to ask your permission ? Why do little people act so tall on forums ? Got your mummys high heels on ?

montage

Yawn ..........:shhh:

Rhys1507

I was contacted by Orange today as I have cancelled my direct debit and went through the saga yet again. Transferred me to Exec Office who said I would be called by specialist team but not sure when.

I then phoned of on to add to my complaint and they were useless. Then phoned CISAS and was told that I could take it further after 8 weeks of initial complaint. As I complained about something else a month earlier they have said that I take it from that date.

Also you need to keep a log of everything as you can go for compensation and at the moment I have spent over 8 hours on the phone re broadband and another 8-10 hours on my other complaint. When the specialist team phone I will be telling them this and that if the CISAS agree with the consumer there is nothing Orange can do.

neil9313

Rhys1507 wrote: »

I was contacted by Orange today as I have cancelled my direct debit and went through the saga yet again. Transferred me to Exec Office who said I would be called by specialist team but not sure when.

I then phoned of on to add to my complaint and they were useless. Then phoned CISAS and was told that I could take it further after 8 weeks of initial complaint. As I complained about something else a month earlier they have said that I take it from that date.

Also you need to keep a log of everything as you can go for compensation and at the moment I have spent over 8 hours on the phone re broadband and another 8-10 hours on my other complaint. When the specialist team phone I will be telling them this and that if the CISAS agree with the consumer there is nothing Orange can do.

They are all coming out the wood work!

neil9313

matt-hill wrote: »

Yes Eva have been a sky customer for 10 years,... played the sob story and lol and behold it worked...

You mean its only cost you £5 a month now? :money:

neil9313

cryptic1 wrote: »

They do now.
Czech Republic


contact us

• Praha
  Revolucni 1/655
  110 00 Praha 1, Czech Republic
  Tel: +420-225-001-111

Really,