Orange 'Free' Broadband

Paully232000

Signed petition too

Brake_Downhill

My name is on the petition also.
Kind Regards

canmore_boy

I've signed as well.

Let's hope the petition gets to everyone everywhere!

The_Future_is_Bright

If you have Freeview,looks like EVERYTHING EVERYWHERE/ORANGE are in trouble yet again. Taken from Sky news follow this link:

http://news.sky.com/story/1004913/4g-tv-interference-for-2-3m-homes

Might just take legal action this time!!!!

PS signed petition. Good luck!!!!

bod1467

Signed.

dptrooper1

tried to send this to orange customer services only to get an auto massage saying that it could not be delivered please ring them (to be put on hold and get no where) what the hell can be done to stop this ?



First I took out the offer that give me free broadband with a free WiFi box back in around 2007 just after I moved back in with my parents. From this date when I have up graded my mobile phone contract, every 18 to 24 months, I have always checked with Orange before I have agreed the contract, "does this still include the broadband service in the contract" to which I have been assured it did. Then all of a sudden mid-way through my present contract I received a letter saying I would lose my broadband. But I could keep it if I switched the houses landline provider to Orange or E E as it is now called. I have phoned Orange and was told that in order to keep the broadband service from the 8th November 2012 I must switch the landline provider to themselves or lose my broadband. I did explain that the land line was not in my name as it was in my now late father’s name "who was alive at the time" and was nothing to do with me. I also stated that the broadband in question was agreed to when I last upgraded my mobile phone around December 2011 to January 2012. They in return said that the broadband was not part of my mobile phone contract even though when I took it out I as always checked with the upgrade department that the broadband would be included in the package, to which they assured me it would.

So now it is clear that I will lose the broadband service that I have at my parents’ home from the 8th November 2012 so that must mean that Orange have broken the agreements that I had with them when I took out my current contract which was inclusive of the broadband. By doing so must mean they have cancelled that contract or am I missing something here. Because according to Orange I am tied in to my mobile phone contract till 2014 even though they have taken away part of that contract, and it seems that there is nothing I can do.
If that was not bad enough I keep receiving text messages, letters and phone calls telling me that I must act now to keep my broadband service by switching to EE as a landline provider. The manner in which these correspondents are been sent and the way they speak to you when they ring you is nothing short of disgraceful. It stinks of the hard sale tactics you read about or see on the TV from small firms or individuals who try and con or pressure you into buying their products or services.
This from a large company as big as Orange to a customer who as stayed loyal to them for several years and been happy with the service up tell mow is totally unexpected and disgraceful. It seems that the new company EE will stop at nothing to con the consumer be it new or exciting customers and feel they can just ride rough shot over them and treat them like idiots in order to make a sale or provide them with a service that they have already included in a contact which they have now broken.
The way the contact has been broken yet I am still tied into and the heavy sales tactics that I am receiving to change the landline provider is simply not on and should be brought to light to protect other potential customers of this so called company.

The_Future_is_Bright

Eva49 wrote: »

In the absence of any announcement I think the following still

applies!


Originally Posted by Eva49
For anyone new here viewing this forum; much information has been ‘lost’ within the length of the thread I thought it prudent to collate a post outlining procedure for addressing this issue; Miss-sold mobile contracts

1) Phone Ofcom Tel: 0300 123 3333 or 020 7981 3040 http://www.ofcom.org.uk/contact-us ; outline your case and ask for a case number.

2) Phone Orange Executive Office: 0800 0790 134
Quoting Ofcom case no. and note the name of the person you speak to. Under Ofcom rules they have 48 hours to respond.

3) Put your complaint in writing following http://www1.orange.co.uk/documents/a...e-20120322.pdf

FAO name of the person you spoke to…..They have a 8 week window in which to resolve before it can be advanced to CISAS……..note: this case cannot be advanced to arbitration (CISAS) as it is deemed a ‘business decision’.
Then email to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards
http://www.adviceguide.org.uk/englan...d_internet.htm

5) The next step would be to take your claim to the small claims court.
Issue a Notice of Pre-Court Action (suggest 10-14days notice) and email FAO (Name of Contact) [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] back that up with a hard copy and send by recorded delivery to Head Office:

Company Reg No: 2178917

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

OR

Company Reg No 02382161

Company Secretary
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW

6) Link to register online application

https://www.moneyclaim.gov.uk/web/mcol/welcome

Finally, contact BBC Watchdog and any media available.

Good Luck to all Apologies for the length!

[FONT=&quot]Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable at the time of renewal this would be to our detriment some time into a new contract.[/FONT]
[FONT=&quot]Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable…[/FONT]

FOLLOW THIS GUIDE PROVIDED BY EVA49 AND BE SURE TO SIGN THE PETITION IF YOU CAN.:j

Originally Posted by RobbedRobbins
Please sign the petition, we need 100 signatures to get it passed to ofcom!
http://www.change.org/en-GB/petition...-of-bb-service:T
:T

Janandy1

The_Future_is_Bright wrote: »

Apologies to Greenwich_Girl, did'nt see the offer originally.:o

With the BT offer how can you provide a Broadband bill when it is included "free for Life" with your mobile contract??? This is a bit mischievious!!!!:rotfl::rotfl::rotfl:

If you go to the orange website and sign into your home broadband account (not email account) you will be able to find a bill for every month showing the cost as nil.

RobbedRobbins

Bumpety BUMP! Thanks to everyone signing and leaving comments on the petition website,we've had over 30 sign in last hour so only another 68 to go in order to be able to send it as an official petition to Ofcom. Get your family,facebook friends,pets(!) to sign so we can announce it to the listening public on 5live tomorrow!

RobbedRobbins wrote: »

Please sign the petition, we need 100 signatures to get it passed to ofcom!
http://www.change.org/en-GB/petitions/ofcom-publish-their-review-on-mis-selling-by-ee-re-withdrawal-of-bb-service

Janandy1

Petition signed. Any reason why i shouldn't get my husband to sign it. I'm the Orange customer but he is equally affected by this.