Orange 'Free' Broadband

IdontlikeOrange

RobbedRobbins wrote: »

http://www.change.org/en-GB/petitions/ofcom-publish-their-review-on-mis-selling-by-ee-re-withdrawal-of-bb-service

OK I have started this petition on www.change.org. to petition Ofcom because at the end of the day they are the ones that have to do something about this by ruling on EE's disgraceful tactics.I know they are currently passing the buck, but its important as consumers who pay their wages to not let them. They exist for us,the consumer, not Orange!

Please sign the petition - only 48 signatures needed!!

nobby1963

dptrooper1 wrote: »

tried to send this to orange customer services only to get an auto massage saying that it could not be delivered please ring them (to be put on hold and get no where) what the hell can be done to stop this ?



First I took out the offer that give me free broadband with a free WiFi box back in around 2007 just after I moved back in with my parents. From this date when I have up graded my mobile phone contract, every 18 to 24 months, I have always checked with Orange before I have agreed the contract, "does this still include the broadband service in the contract" to which I have been assured it did. Then all of a sudden mid-way through my present contract I received a letter saying I would lose my broadband. But I could keep it if I switched the houses landline provider to Orange or E E as it is now called. I have phoned Orange and was told that in order to keep the broadband service from the 8th November 2012 I must switch the landline provider to themselves or lose my broadband. I did explain that the land line was not in my name as it was in my now late father’s name "who was alive at the time" and was nothing to do with me. I also stated that the broadband in question was agreed to when I last upgraded my mobile phone around December 2011 to January 2012. They in return said that the broadband was not part of my mobile phone contract even though when I took it out I as always checked with the upgrade department that the broadband would be included in the package, to which they assured me it would.

So now it is clear that I will lose the broadband service that I have at my parents’ home from the 8th November 2012 so that must mean that Orange have broken the agreements that I had with them when I took out my current contract which was inclusive of the broadband. By doing so must mean they have cancelled that contract or am I missing something here. Because according to Orange I am tied in to my mobile phone contract till 2014 even though they have taken away part of that contract, and it seems that there is nothing I can do.
If that was not bad enough I keep receiving text messages, letters and phone calls telling me that I must act now to keep my broadband service by switching to EE as a landline provider. The manner in which these correspondents are been sent and the way they speak to you when they ring you is nothing short of disgraceful. It stinks of the hard sale tactics you read about or see on the TV from small firms or individuals who try and con or pressure you into buying their products or services.
This from a large company as big as Orange to a customer who as stayed loyal to them for several years and been happy with the service up tell mow is totally unexpected and disgraceful. It seems that the new company EE will stop at nothing to con the consumer be it new or exciting customers and feel they can just ride rough shot over them and treat them like idiots in order to make a sale or provide them with a service that they have already included in a contact which they have now broken.
The way the contact has been broken yet I am still tied into and the heavy sales tactics that I am receiving to change the landline provider is simply not on and should be brought to light to protect other potential customers of this so called company.

Hi,

The Orange email address ending .orange.co.uk have not worked for a while now, although they specifically asked me to reply to that email address in emails they sent to me !

I would advise ;

[EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

and to add a little `spice` to it cc the email to ;

[EMAIL="olaf.swantee@everythingeverywhere.com"]olaf.swantee@everythingeverywhere.com[/EMAIL] ( UK M.D. of EE )

Cheeers

Nobby.

nobby1963

Just to say good luck to the 5live radio peeps today - can`t do it I`m afraid - Mrs Nobby hospital appointment.

Cheers....Nobby.

dptrooper1

Just re sent email to the addresses you give me lets see what happens now.

But just to add to the miss selling I thought ok they have taken away the free BB I will change my service plan. After all when I was sold the plan which included the free BB I was also told "you can change your service plan after 6 months" With this in mind I phoned them. First I spoke to a lady who found it hard to understand me due to the fact I am English, god knows where this call center was. She told me that a manager would phone me back as she could not deal with it. A manager did phone me back and in manner that reminded me of my old Headteacher told me I could not change my talk plan to the one I wanted but he would decrease it by £5 and because I had been with them for so long he would also knock another £5 off. Which meant rather than paying £36 a month I would have to pay £26 until Jan 2014 when my contract ends. I don't want to pay this much I told him, To which he said well it is up to you but that is all I am prepared to do for you and hung up. Orange / EE have got big problems with there customer service departments me thinks.

RobbedRobbins

We need another 42 before 12 noon pleeeese!

ioscorpio wrote: »

Originally Posted by RobbedRobbins
Please sign the petition, we need 100 signatures to get it passed to ofcom!
http://www.change.org/en-GB/petition...-of-bb-service


I have signed the petition, come on everyone!

Eva49

MSE_Guy wrote: »

Hi all,
BBC Radio 5 Live will be talking about this issue on tomorrow’s consumer team between 12:00 and 13:00. If you’d like to tell your story on air please email or call Guy Kilty on [EMAIL="guy.kilty@bbc.co.uk"]guy.kilty@bbc.co.uk[/EMAIL] or 0161 335 6610.

Your opportunity to be heard

Will_B_Back

Hope all goes well today

You could highlight the petitions' "existence " to focus attention.

Whatever, Well Done YOU!!!

And thanks for your efforts to date.

Will

neil9313

dptrooper1 wrote: »

Just re sent email to the addresses you give me lets see what happens now.

But just to add to the miss selling I thought ok they have taken away the free BB I will change my service plan. After all when I was sold the plan which included the free BB I was also told "you can change your service plan after 6 months" With this in mind I phoned them. First I spoke to a lady who found it hard to understand me due to the fact I am English, god knows where this call center was. She told me that a manager would phone me back as she could not deal with it. A manager did phone me back and in manner that reminded me of my old Headteacher told me I could not change my talk plan to the one I wanted but he would decrease it by £5 and because I had been with them for so long he would also knock another £5 off. Which meant rather than paying £36 a month I would have to pay £26 until Jan 2014 when my contract ends. I don't want to pay this much I told him, To which he said well it is up to you but that is all I am prepared to do for you and hung up. Orange / EE have got big problems with there customer service departments me thinks.

TBH I don't think its that bad a discount 33% and your in the middle of a contract

RobbedRobbins

Thanks for your support, I will certainly be mentioning the petition,it would be nice to get to the 100 target so I can on air announce we have enough signatures to activate the petition and send it to Ofcom. Please get Everyone Everywhere to sign it in next 40 minutes!

Will_B_Back wrote: »

Hope all goes well today

You could highlight the petitions' "existence " to focus attention.

Whatever, Well Done YOU!!!

And thanks for your efforts to date.

Will

pj68

signed petition