Orange 'Free' Broadband

nickbirkin

Eva49 wrote: »

When I refer to 'home brew Perry Mason's' - I hope no one take offence - because none is intended

It is a reminder to the poster of the above statement

It is our clarion call and battle cry!

And ought be the name for our merrie band.

Lao Tzu tells us to " use your opponents strengths against him!"

And here is our flag :beer:

Grandma_Carol

Thanks to this forum I called Ofcom and obtained a complaint number. And today I called Orange and spoke to Melissa who has agreed to extend the free broadband until the end of my mobile contract (almost 12 months to go). I asked for comfirmation by email and look forward to receiving that info.

I cannot thank enough, the forum members who have been instrumental in making me keep pestering Orange.

So I know that towards the end of next September I will have to look again at a Broadband provider but at least my mobile contract will be ended also.

Result. (of sorts)

JessysGiant

Nomoreorange wrote: »

I thought you might be interested to hear that there is no change at Orange and they are still going through with shutting down your broadband and email account unless you transfer your landline to them or are able to reach an agreement with them.
.

Interesting .... when I asked for my MAC code, Orange told me that my e-mail address would still be activate as long as I logged onto to it at least once every 30 days.

MrRightSA

Eva49 wrote: »

And complain under the mis-sold aspect.'

This needs more emphasis gratz on winning guys!

MrRightSA

JessysGiant wrote: »

Interesting .... when I asked for my MAC code, Orange told me that my e-mail address would still be activate as long as I logged onto to it at least once every 30 days.

You will be able to access it provided you access it once every 90 days.

Base on the information I've been told. I should have that final quote as a signature lol

ohnoIvedoneitagain.

Hi all. first post- but been following this for ages as I have Orange BB- well not for much longer it seems. Phoned the scotish place. Explained free BB etc and asked if it was going to be extended till the end of my contract. Long hold while spoke to supervisor. - NO. it is been done on a case by case basis. what ever that means! if yes for one then should be yes for all!

Eva49

ohnoIvedoneitagain. wrote: »

Hi all. first post- but been following this for ages as I have Orange BB- well not for much longer it seems. Phoned the scotish place. Explained free BB etc and asked if it was going to be extended till the end of my contract. Long hold while spoke to supervisor. - NO. it is been done on a case by case basis. what ever that means! if yes for one then should be yes for all!

Have you followed the process?

Ofcom - get ref number-Orange Executive Office?

I can't be sure, but it does look as though only if you complain in this manner, via Ofcom, will you get an extension of free BB.

Ensure your complaint is on mis-sold mobile contract

ohnoIvedoneitagain.

Ofcom were closed so phoned Orange number on the letter they sent me. Tried Orange Ex but on hold for ages.
Will try Ofcom tom and get aRef number. Dont think I will renew my mobile with Orange tho! I have been with them for 8 years. not as good way to treat a loyal customer!

diamonds

Sorry. Moon777 if I bring bad news I was just trying to help iscorpio out, don't shoot the messenger, it was Orange that changed terms on a case by case situation to keep free/discounted broadband, twice they let me keep it on a under £30 pm upgrade.

Grandma_Carol

Having an Ofcom ref number was the key for me.