Orange 'Free' Broadband

Eva49

fitz2012 wrote: »

That is one of the reasons for my reservation for buying out your mobile phone contract before an actual court hearing.

If Orange can prove that there are in fact two contracts, one for mobile and another for broadband, they may succeed in their argument they are not in breach of your mobile contract and only in breach of your broadband contract.

So your claim for costs for another broadband provider would succeed but your costs to buy out your mobile contract fail.

Obviously these are legal issues of contract law, which others including experts can give opinions only, but it is for a Judge to decide on the evidence presented at Court.

Thanks fitz2012, I take on board the point you make.

[FONT=&quot]However,Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable, at the time of renewal, this would be to my detriment some 5months into a new contract.
Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable……which for me, it is not.

Additionaly, I do not have 2 contracts, simply put, one relied upon the other, without the BB I would not have renewed my mobile contract, and without a mobile contract I would not have free BB

[/FONT]

macman

Eva49 wrote: »

I was instructed NOT to send to a PO Box address

Which is why she took so long in finding it.......but then called me back

Because you can't serve a court sumons to a PO Box no.

Vdubster

If we weren't sure that Orange were looking at this thread they could well be now.

Having sent a tweet to Orange Helpers and having a useless answer back i thought i give them something to read, then they told me the link didn't work, lol. So I've sent it again

So Orange Helpers help us to help you, because this will only cause more bad press for you and fewer customers.

montage

Heres something interesting, a friend of mine has had a call in reference to his £5 Broadband deal he has trying to sign up his line rental also....

I have been waiting for three weeks for a call back and received none, but he gets an unprompted call in relation to his....

Anyway here's the interesting part, the fiber packages are launching end of Nov and will be priced at £10 pm for speeds of between 30 and 50 meg.... No wonder they want to tie us all in before then!!

oaky72

finally got my call back from so called "special team". or in other words some who said she was a supervisor from a company outsourced from orange. first off she was reluctant to offer anything... then mentioned she would buy out my bt line rental at £14.50 a month for remaining 9 months.

I told her i dont want line rental with orange after mis selling and gave her two option's.

either half my current £35 a month mobile deal or allow me to cancel my mobile contract.

was told i would received another call back in few days from a mobile team as they only deal with broadband.

Has anyone been able to cancel their mobile contract before it ends yet?. be interested to know.

Vdubster

oaky72 wrote: »

finally got my call back from so called "special team". or in other words some who said she was a supervisor from a company outsourced from orange. first off she was reluctant to offer anything... then mentioned she would buy out my bt line rental at £14.50 a month for remaining 9 months.

I told her i dont want line rental with orange after mis selling and gave her two option's.

either half my current £35 a month mobile deal or allow me to cancel my mobile contract.

was told i would received another call back in few days from a mobile team as they only deal with broadband.

Has anyone been able to cancel their mobile contract before it ends yet?. be interested to know.

Interesting...

ShugMonkey

If the Orange helpers are reading this, please tell me if I'm going to be cut off.
I still haven't heard anything even though I have approached them!!
Hopefully Watchdog will bring us some news this evening.

Eva49

Pretty sad we need to be reliant on a TV programme to tell us what the future may hold!

Looking forward to it nonetheless

moon777

fitz2012 wrote: »

For those that are prepared to wait longer and closer to their apparent cut off dates, Orange may well come up with a better offer. Watchdog may force their hand?

First it was up to £50 to buy out existing line rental contracts. Then later changed to up to £100. Then following the Ofcom complaints, the material detriment offer and switch to only a 12 mth agreement and not 18 mths.

So the terms are improving! Orange may give you a 11th hour offer before your cut off (to not be in breach of contract), to keep your free broadband until the end of your mobile contract (without switching line rental!)

So you should have waited then - you might have got a better deal at the 11th hour!

For many of us there is only one deal - and its the correct legal deal - Orange EE miss sold upgrades and as such we have the right to cancel our mobile contracts at no cost to ourselves. The fact that they wont discuss this is about to become irrelevant as many of us will be in small claims courts proving this shortly.

They are just dragging it out to maximize the line rental take overs via people like yourself - then they will cave in and abide by the law - and we will have justice.

nickbirkin

At last copy of the Free Broadband for Life" ad. A fellow indignant has found a copy of the webpage on an old hardrive. Well done Richard.
Here's a link to it on my Facebook page.
https://www.facebook.com/#!/photo.php?fbid=10151272451043109&set=a.468715618108.283572.521408108&type=1&theater
PLease let me know if it don't show and I'll fiddle