Orange 'Free' Broadband

Eva49

moon777 wrote: »

I never signed a contract either, I was inherited from freeserve/wanadoo as well.

There are a couple of 'fights' for justice going on here - those that are saying 'free broadband for life' and sticking to that and those like me who ask at every upgrade will the free BB continue for the life of that upgrade.

I also think that those who asked if their recent upgrade would have free BB for the life of the upgrade have a verbal contract that was miss sold -

I too was a legacy package from wanadoo when orange took them over.
Previously paying 17.99 a month for BB
PAYG 15 a month mobile phone.

They offered me free BB if I took a mobile contract for £30 per month which I did.
It was on renewing 18months later, THEY told me I still got my free BB........initially pleasantly surprised I said 'really?'......to which the reply came YES it is for LIFE as long as you have a mobile contract with Orange.

I did subsequently check at every renewal too.

So there it is............or should I say WAS?

Eva49

Gadgetmaster wrote: »

Good point Eva.

Yes, I have requested tapes, and been told that they are unlikely to be kept dating back to (in my case) Feb 2011. Was waitin for a callback to confirm, but guess what - it never came!

Are you able to confirm the advice re the court papers, to ensure that we all send them to the correct place?

Cheers

The Address I have been given:

Company Reg No: 2178917 if you want to check Companies House

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

MrMister

On the subject of you guys getting copies of the recordings, I'm pretty sure the data protection act states that you can request a copy of all documentation a company holds on you. I think it covers recorded phone calls, and emails. It would certainly cover a copy of your original mobile contracts.

If anything it might be worth doing because its a right royal PITA for the company to do, and they can only charge you a nominal fee for it.

Eva49

fitz2012 wrote: »

In the beginning I requested the address to send a summons. Not an easy phone conversation - no one in Orange seems to know!

The address I was given was, Orange Customer Care, Orange UK PLC, PO Box 486, Rotherham, S63 5ZX. However this is shown as their broadband address.

Their mobile address is shown as, Orange Customer Services, Po Box 10, Patchway, Bristol, BS32 4BQ.

http://www1.orange.co.uk/documents/about/Orange-complaints-code-20110118.pdf

I would recommend checking carefully, and more than once! Ring Executive Office, Customer Services (mobile) and see what address they give. It is very important.

My thinking, is that for breach of contract for a mis-sold mobile phone, you need to send a summons to the mobile office, if that is the correct address as shown.

I was instructed NOT to send to a PO Box address

Which is why she took so long in finding it.......but then called me back

diamonds

All legal notices must be sent to the registered office, available on companieshouse website

moon777

Eva49 wrote: »

The Address I have been given:

Company Reg No: 2178917 if you want to check Companies House

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

Many Thanks - for all your hard work.:beer:

neil9313

fitz2012 wrote: »

Incredible that Orange Complaints do not know, where customers should send a summons, considering that is the end of the process, if no resolution achieved.

There is no clear information and like most phone calls to Orange, another difficult conversation.

Their registered company address may well be the correct address!

While I remember, ring orange retention team after 9 months and u may
get another deal.

diamonds

Orange registered office is everything everywhere office not the old Orange address
I posted it in this thread or the official mse thread, I can't find it as on my mobile phone browser but im sure some1 can root it out

Eva49

diamonds wrote: »

Orange registered office is everything everywhere office not the old Orange address
I posted it in this thread or the official mse thread, I can't find it as on my mobile phone browser but im sure some1 can root it out

Is the same address diamonds just checked it out

I have just added the search details as the links appear to no longer work

Company Reg No 02382161 = Everythingeverywhere

Company Reg No 2178917 = Orange

http://www.companieshouse.gov.uk/ = Companies House Website

Select find company information then put the number in and hit search

Eva49

I am careful and reasonable by nature, so having slept on this some more and having given even more due consideration to the 'material detriment' element of BB withdrawal, I came to the following conclusion.

Orange are only prepared to address the 'material detriment' element and make up additional expenses incurred on the basis you hand you land line rental to them.
It would appear,if you are not prepared to do this, all negotiations cease and your BB will be cut off.

I have asked myself is that fair?............should I be required to enter into another contract with Orange in order they 'honour' my initial contract ............would that be deemed reasonable by a neutral body?

No matter which way I look at this I come to the same conclusion........