CPW O2 Retentions Thread

Steve_xx

MJTHFC wrote: »

I'm about to use this as my bargaining chip. I hope this isn't really obvious, but what is ITS and VM?

VM is Voicemail and ITS is International Travel Service. ITS, apparently makes it cheaper for you to make calls from another country, and maybe it would be cheaper to receive them too.

I should add at this point that I revoked this deal due to the fact that there was no written contract provided.

pinkmexican

Please let me know what you get, I am obviously not pushing hard enough.

P

z4kir

From what I gather the non-cashback retention deals consists of the following:
1. £15 loyalty discount on the tarifff
2. 1 free bolt on (+200xnet mins/unlimited txts/free o2-o2 calls/maybe long weekends?)
3. Txts on the advertised tariffs may be doubled too

I may be totally wrong but these are their current tariff offers:

On 18 month tariffs:
Inclusive minutes/messages:
75x/125 txts = £20
200x/200 txts = £25
400x/500 txts = £30
600x/500 txts = £35
1200x/500 txts = £45
3000x/500 txts = £75

+ £5 if you take a 12 month contract (free bolt on may not be available)
- £5 if you take a 24 month contract

for the tariffs over £35 you may get an additional free bolt on

eg I got the 18 month £20 (-£15 loyalty) + o2-o2 calls + double txts = £5p/m
Lynsey got the £25 tariff reduced to £20 (24 month contract), less £15 loyalty, 200 mins bolt on and double txts = £5 p/m....

Hope it makes sense?

sujman

I have just accepted the following retention deal with CPW

£35 per month, 12 month contract
Total £420 cashback on 4th, 8th and 12th bills
Effective cost £0

SIM Only, retain existing number.
400 mins anytime, x-net
500 texts

No other extras (except online billing)

Phones4U are currently doing a Samsung J700, 12 month contract, 12 months cash back 750 mins and 250 texts. Quidco cash back £60. This deal is marginally better over the course of the year than CPW's but having successfully dealt with E2Save/CPW for the last year, I am happy to carry on with them for the next 12 months and reduce the risk of claiming back the cashbacks.

Robonabike

Just been offered by CPW retentions (currently with e2save)
£35 per month, 12 month contract
Total £350 cashback
Effective cost £70
SIM Only, retain existing number.
400 mins anytime, x-net
500 texts

I said I would think about it and have got a direct number of agent.
Seeing the post above, I will aim to match that.

Robonabike

Happy to say have got full £420 cashback offer on 400/500 deal.
I will take this as saves PAC faffing.

MJTHFC

Robonabike wrote: »

Happy to say have got full £420 cashback offer on 400/500 deal.
I will take this as saves PAC faffing.

And did you or sujman get anything in writing or by email? Or you just taking their word for it?

I'm also going to aim for something like this when I begin negotiations shortly... Just to put my cynical hat on for a second, these are great deals, but what happens when you send the first cashback claim in and they say that they have no idea what you're talking about??

Robonabike

MJTHFC,
No written confirmation yet but details promised to follow in 'welcome pack', I wrote down the details of the cashback etc for the meantime.
Also got the direct number of the agent I dealt with to call back and have 14 days to cancel if not happy.

Steve_xx

Robonabike wrote: »

MJTHFC,
No written confirmation yet but details promised to follow in 'welcome pack', I wrote down the details of the cashback etc for the meantime.
Also got the direct number of the agent I dealt with to call back and have 14 days to cancel if not happy.

I was promised written details. They did not arrive. However, the new tariff started at the point when I had the first conversation, despite them telling me that the existing contracts would run to their natural conclusion.

I have revoked their offer and cancelled both contracts within the cooling period.

It is unwise not to have a written contract. An oral contract is legal and binding, but of course, in the event of a disagreement you would need to be able to prove that what you thought you were told was what you were actually told, and therein lies the difficulty.

If a company has nothing to hide when it offers you goods or services then it ought to be prepared to put that offer in writing. If it fails or refuses to do so, then you really ought to err on the side of caution and you should harbour some suspicion.

darren72

Steve_xx wrote: »

An oral contract is legal and binding, but of course, in the event of a disagreement you would need to be able to prove that what you thought you were told was what you were actually told, and therein lies the difficulty.

Best to record the telephone call (if you can). - Then you have evidence of what was offered/accepted.