CPW O2 Retentions Thread

mobilejunkie

Plan0Player:- I do stand by what I said. You cannot trust anything these people tell you now and they deliberately mislead people with their cashback deals even in written form. It is so obvious how bad they are that I'm actually surprised people have any doubts - must be because of the generosity of their offers.

No company is trustworthy, but I take my people to Mobiles2yourdoor nowadays. They are at the other end of the scale to cpw - a little over a year ago it was the other way round, but not any more! THAT also means that whoever you go with you should really know what you're doing and cover yourself fully - things change very fast nowadays.

p1an0player

mobilejunkie wrote: »

Plan0Player:- I do stand by what I said. You cannot trust anything these people tell you now and they deliberately mislead people with their cashback deals even in written form. It is so obvious how bad they are that I'm actually surprised people have any doubts - must be because of the generosity of their offers.

Last year they gave me a good retention deal, and also Martin says this in his article

Martin_Lewis wrote: »

"Anyone on a contract mobile phone is holstering a serious MoneySaving weapon…. loyalty. When nearing the end of the contract, ask for the very best deal possible, not just on your network but any out there.

Hence why I was considering staying with CPW. But I have great respect for you and others on here and therefore I won't renew with them.

mobilejunkie wrote: »

No company is trustworthy, but I take my people to Mobiles2yourdoor nowadays. They are at the other end of the scale to cpw - a little over a year ago it was the other way round, but not any more! THAT also means that whoever you go with you should really know what you're doing and cover yourself fully - things change very fast nowadays.

I note also that Martin heavily pushes onecompare.com in his article (what happened to Reestit Mutton?), which gives deals from e2save and onestopphoneshop among others. I'd like to see Martin warn against specific companies in that article, in the light of comments on the forums!

manutd99

surely they cant be as bad as what people think. Their must some happy customers out there. When i spoke to them, they seemed reasonable enough. I was even given they guys direct number.
Any one out there wanna defend them?

Any of those people who have been offered the £5 per month deal for 400 min and 400 text for 24 months. How are your contracts going? Do they seem ok?

Steve_xx

manutd99 wrote: »

surely they cant be as bad as what people think. Their must some happy customers out there. When i spoke to them, they seemed reasonable enough. I was even given they guys direct number.
Any one out there wanna defend them?

Any of those people who have been offered the £5 per month deal for 400 min and 400 text for 24 months. How are your contracts going? Do they seem ok?

It has to be said that they are not good. There may well be some happy customers out there, but, the reality of the problem is in the failure to provide customers with written detail of the proposed contract.

They do sound reasonable when they are trying to retain you. But when you stand your ground and force them to write it down, that's when they don't want to play ball.

The deal I was offered was excellent, ie £1.67 per month for 800 minutes and umpteen hundred texts, or something of that ilk. But the devil is in the detail, and in my case there was no written detail provided. My wiser instinct told me to stop it before it got out of hand. I suspected it would all go wrong and my only regret is in allowing them to tempt me. It wont happen again and in future I will allow the contract to end and simply start a fresh one.

p1an0player

I need to keep my number, and give notice to end my contract, which I know isn't straightforward.
I understand then that I need to call them, decline the retention offer, get a DRN, get a PAC, and then write to them. Any tips, do I call them before writing to them?

spamberler

darren72 wrote: »

O2 themselves offered you a cashback deal ?

Thanks

They credited my account with £150

mobilejunkie

I'm actually a happy customer. I play them at their own game and have had tremendous benefits as a result, worth (by now) thousands of pounds. However, I am also acutely aware that they are extremely dishonest, lie and mislead intentionally as a matter of course. I don't trust them and act accordingly. I also still use them - but because others aren't as willing as I am to get tough if needbe I take others to somewhere which is now much safer.

Their silver tongues mean zilch compared with the blatant lies they tell; hence I would never trust anything they say unless I can prove they said it. Furthermore, renewing any contract restricts the number of new ones you can get; since they are always better if you know what you're doing with cashbacks, I would always avoid renewing. Why risk it when there are better deals elsewhere (even now) with much less risk?

I would say that although cpw has been better in general than it's sister sites (E2Save) they still LIE. They will do everything they can to prevent you legitimately cancelling your contract (taken out through the sister sites mainly) and lie about needing a disconnection code. it's utter rubbish and they know it - yet they say it's necessary when challenged. It isn't. Write to the Southampton addres and give notice to cancel as soon as you enter the 11th month of a twelve month contract. I detest lies and this organisation prides itself on them - so I wouldn't trust them as far as I could....

Once upon a time I sang their praises - I call it as they play it. Now things are very different and not just with them. Trust what they say (or how they say it!) at your peril.

Element54

Rang the typical upgrades line a couple of times, was offered poor deals. Wanted a sim-only contract, but was refused.

I asked to be transferred to the disconnections depart, and I wanted a 600mins/1000text & free internet bolt on. For this was given £15 (fixed per month) for 18months, feel I could of haggled more but was tired of playing this game...

Could make it cheaper by ringing during the 14 day cooling off period perhaps...

manutd99

Steve_xx wrote: »

It has to be said that they are not good. There may well be some happy customers out there, but, the reality of the problem is in the failure to provide customers with written detail of the proposed contract.

They do sound reasonable when they are trying to retain you. But when you stand your ground and force them to write it down, that's when they don't want to play ball.

The deal I was offered was excellent, ie £1.67 per month for 800 minutes and umpteen hundred texts, or something of that ilk. But the devil is in the detail, and in my case there was no written detail provided. My wiser instinct told me to stop it before it got out of hand. I suspected it would all go wrong and my only regret is in allowing them to tempt me. It wont happen again and in future I will allow the contract to end and simply start a fresh one.

Did they not keep to their word then? what extra were you charged? was it on a redemtion basis?

Steve_xx

mobilejunkie wrote: »

I'm actually a happy customer. I play them at their own game and have had tremendous benefits as a result, worth (by now) thousands of pounds. However, I am also acutely aware that they are extremely dishonest, lie and mislead intentionally as a matter of course. I don't trust them and act accordingly. I also still use them - but because others aren't as willing as I am to get tough if needbe I take others to somewhere which is now much safer.

Their silver tongues mean zilch compared with the blatant lies they tell; hence I would never trust anything they say unless I can prove they said it. Furthermore, renewing any contract restricts the number of new ones you can get; since they are always better if you know what you're doing with cashbacks, I would always avoid renewing. Why risk it when there are better deals elsewhere (even now) with much less risk?

I would say that although cpw has been better in general than it's sister sites (E2Save) they still LIE. They will do everything they can to prevent you legitimately cancelling your contract (taken out through the sister sites mainly) and lie about needing a disconnection code. it's utter rubbish and they know it - yet they say it's necessary when challenged. It isn't. Write to the Southampton addres and give notice to cancel as soon as you enter the 11th month of a twelve month contract. I detest lies and this organisation prides itself on them - so I wouldn't trust them as far as I could....

Once upon a time I sang their praises - I call it as they play it. Now things are very different and not just with them. Trust what they say (or how they say it!) at your peril.

I wholeheartedly agree with you. I have one further comment to make, regarding CPW's o2 contracts. In the small print it says:

8.2 This Agreement may be ended either by you or us giving at least 30 days' written notice, in accordance with paragraph 7 of the General Terms. You must pay all Charges incurred during the Agreement.


CPW do not grasp the meaning of "at least" in the above statement of the terms. CPW staff think it means that a customer can only give 30 days notice toward the end of the prime contract period. In reality, where a contract is for 12 months there is absolutely nothing to stop a customer from informing CPW on the first day of the contract that he/she wants it to end after the last day of the twevlth month. If you call them on the 40th day before contract is due to end they tell you "no can do", call us back on about the 33rd day before it's due to end and we'll give you a DRN.

However, I suspect that if a customer was to give 12 months notice at the start of their contract that this would throw CPW into disarray and the result would be that the phone would be disconnected and then a demand for payment for the remainder of the minimum contract period would ensue.