pc world problem

sithmaster

Hi all, I would like to ask about canelling a contract with pc world.
Basicly my mom has got a laptop 1 year ago paying £38 per month for 2 years (i know a lot). She fully thought that at the end of the 2 years the laptop would be hers. However she took it in for a health check on tuesday. When she went back for it today it was not ready but the assistant said that this contract is renting the laptop.
She was never made aware that it is for rent and she has said to me when she got the laptop a year ago the assistant was preasureing her and saying that this was the best deal for her. As she does not now much about computers she belived her.
She now does not want the laptop or the contract and fully belives she has been robbed and i agree

can this contract be canceled for misleading?
can she get her money back paid?

wealdroam

sithmaster wrote: »

Hi all, I would like to ask about canelling a contract with pc world.
Basicly my mom has got a laptop 1 year ago paying £38 per month for 2 years (i know a lot). She fully thought that at the end of the 2 years the laptop would be hers. However she took it in for a health check on tuesday. When she went back for it today it was not ready but the assistant said that this contract is renting the laptop.
She was never made aware that it is for rent and she has said to me when she got the laptop a year ago the assistant was preasureing her and saying that this was the best deal for her. As she does not now much about computers she belived her.
She now does not want the laptop or the contract and fully belives she has been robbed and i agree

can this contract be canceled for misleading?
can she get her money back paid?

Let's start at the bottom...

She certainly will not get any money back.
If she has been renting this thing, then she must of course pay the rent.

Can the contract be terminated early?
No idea... what does her documentation say?

Was the salesman misleading?
Even if he was, after a year how is anyone going to confirm that?

I find it difficult to believe that your mother did not get documentation explaining exactly that the arrangement was a rental agreement.

You mother would be wise to read that documentation now to discover what sort of get out is available.
Maybe there is a possibility that the laptop can be retained at the end of the term for a small fee.

electrobix99

wealdroam wrote: »

Let's start at the bottom...

She certainly will not get any money back.
If she has been renting this thing, then she must of course pay the rent.

Can the contract be terminated early?
No idea... what does her documentation say?

Was the salesman misleading?
Even if he was, after a year how is anyone going to confirm that?

I find it difficult to believe that your mother did not get documentation explaining exactly that the arrangement was a rental agreement.

You mother would be wise to read that documentation now to discover what sort of get out is available.
Maybe there is a possibility that the laptop can be retained at the end of the term for a small fee.

The forum has quite a few examples of people being misled by PC world staff after their commision on these sales. Get off your high horse.

Looksguywalker

electrobix99 wrote: »

The forum has quite a few examples of people being misled by PC world staff after their commision on these sales. Get off your high horse.

Get some respect...please!

McKneff

electrobix99 wrote: »

The forum has quite a few examples of people being misled by PC world staff after their commision on these sales. Get off your high horse.

What's your problem, Wealdrom's post was factual and correct.

Post some links for the OP. That would help more than
being offensive to other posters.

mynameistallulah

What does the contract she signed say?

shaun_from_Africa

electrobix99 wrote: »

The forum has quite a few examples of people being misled by PC world staff after their commision on these sales. Get off your high horse.

This forum has also had lots of posts where people have had problems with energy suppliers, hire car companies, courier companies etc.

Because of this are we to automatically assume that anyone who posts on here regarding a problem with one of these types of companies has been misled, or do you think that it's better to wait until more facts have been disclosed?

CoolHotCold

Sorry, did I interrupt the thread that was turning into a mudslinging match?


Anyway, OP's mother should read the documentation and then come back and give more information.

bebewoo

Sounds like your Mum got caught by the Rentsmart scam at PC World, do a search for Rentsmart on the forums to find out more.

sithmaster

mynameistallulah wrote: »

What does the contract she signed say?

I have just look at the contract and sadley it does say its for rent and that the contract can not be canceled

CoolHotCold

What is it called the agreement?