Natwest Technical Issues

Becci_Barnes

This isn't just people who had nothing in their account - My Husband's Employers had money in their account - but the wages have not been paid to the Employees by NatWest - as all the Employees bank with other Banks (small company) they are stuffed until this is sorted out

mon1o

ive got child benefit/child tax credit and my wages all due in on monday and tuesday im greatly concerned that they wont clear then my dd's and mortgage are due out from the 28th onwards. im going into branch tomorrow to see what i can do from my end to make sure that nothing gets missed. i can borrow money but if i borrow and then pay it in over the counter to cover the dd's will it clear anyway if the problem is a computer glitch? ive had no problems up til now, managed to withdraw cash and buy things through chip and pin with my balance showing as correct on online banking.

trixy223

cleggie wrote: »

It surprises me that people dont have a small amount 'put by' just in case things like this happen.

People do have a little put by but this time of the month we are not talking about having a little put by, when mortgages and all the bills have to go out - "a little is not enough" In this climate most people no longer have the luxury of saving up enough extra to cover their mortgage/rent and all other bills just in case something like this happens.

That is why we are supposedly in recession. There are alot of people out of work who have used all their savings to try to survive now they have no work as the benfits they get are so low.

joanne13

hi all

Does anyone know if you can draw money from the ATM if there is money showing in your account, or do you still have to go to a NW branch.

misscljones1989

So when is the back log expected to be sorted?

misscljones1989

i have something waiting from thursday morning...

mon1o

joanne13 wrote: »

hi all

Does anyone know if you can draw money from the ATM if there is money showing in your account, or do you still have to go to a NW branch.

ive got money in and ive been able to withdraw cash from atm's and use chip and pin. my balance is currently correct online too.

Dr_Cuckoo3

joanne13 wrote: »

hi all

Does anyone know if you can draw money from the ATM if there is money showing in your account, or do you still have to go to a NW branch.

Yes - I withdrew from an ATM this afternoon

the card can also be used at the Post Office

spike7451

I'm just back from the bank where I took out £60 over the counter even tho I don't get my ESA till Sat/Mon.All I needed was a letter from the DSS,ID & my debit card.It was like banking back in the 70's with lodgement slips being put into a jiffy bag with everyone elses...

trixy223

joanne13 wrote: »

hi all

Does anyone know if you can draw money from the ATM if there is money showing in your account, or do you still have to go to a NW branch.

You can draw this from the atm. It is just if your balance is not showing cleared funds in your account that have been paid in over the last 3 days. If your balance says you have money available then you can use the atm's as usual.