Natwest Technical Issues

misscljones1989

BBoo wrote: »

Soooooo my balance is basically at zero (yes I know i'm irresponsible blah blah) and my monthly wages were due to go into my account last night. Obviously that hasn't happened so I walked to the nearest NatWest branch (which isn't particularly close but any exercise is good exercise) and explained the situation.

They said no. As the funds weren't cleared before the technical error and my balance is at zero I can't withdraw anything until its fixed. I see the logic as they don't KNOW any money is due to go into my account so I could just effectively be taking money from them. Even if they looked at statements and saw regular wages were going in, how do they know I haven't left my job since then etc.

I asked how long it wuld take and that i'd heard it wouldn't be until Monday and the woman said it shouldn't take that long at all and they were working on it.

Just wanted to update you lot.

I very much hope thats true! Apparently the majority of paymt problems of wednesday night have been sorted (not all) so im guessing they are slowly getting to thursdays (mine was an 8am thurs) so hoping it wont take till monday and plus, im waiting for it to leave natwest and go into lloyds!!

latinaid

BBoo wrote: »

Soooooo my balance is basically at zero (yes I know i'm irresponsible blah blah) and my monthly wages were due to go into my account last night. Obviously that hasn't happened so I walked to the nearest NatWest branch (which isn't particularly close but any exercise is good exercise) and explained the situation.

They said no. As the funds weren't cleared before the technical error and my balance is at zero I can't withdraw anything until its fixed. I see the logic as they don't KNOW any money is due to go into my account so I could just effectively be taking money from them. Even if they looked at statements and saw regular wages were going in, how do they know I haven't left my job since then etc.

I asked how long it wuld take and that i'd heard it wouldn't be until Monday and the woman said it shouldn't take that long at all and they were working on it.

Just wanted to update you lot.

It really does seem to be chaos, as lots of people in your situation HAVE been able to get some money - as long as they can see that you regularly have a salary (or whatever) going in, they have been taking it on trust. So it might be worth pushing on that.

Dr_Cuckoo3

BBoo wrote: »

Soooooo my balance is basically at zero (yes I know i'm irresponsible blah blah) and my monthly wages were due to go into my account last night. Obviously that hasn't happened so I walked to the nearest NatWest branch (which isn't particularly close but any exercise is good exercise) and explained the situation.

They said no. As the funds weren't cleared before the technical error and my balance is at zero I can't withdraw anything until its fixed. I see the logic as they don't KNOW any money is due to go into my account so I could just effectively be taking money from them. Even if they looked at statements and saw regular wages were going in, how do they know I haven't left my job since then etc.

I asked how long it wuld take and that i'd heard it wouldn't be until Monday and the woman said it shouldn't take that long at all and they were working on it.

Just wanted to update you lot.

Thanks - It's good to hear from someone who works at the Financial Ombudsman Service and gain some insight into how they manage their finances and deal with their everyday banking

BBoo wrote: »

I work for the Financial Ombudsman Service

BBoo_2

latinaid wrote: »

It really does seem to be chaos, as lots of people in your situation HAVE been able to get some money - as long as they can see that you regularly have a salary (or whatever) going in, they have been taking it on trust. So it might be worth pushing on that.

If I hadn't walked all the way there and back maybe I would! The funny thing is my statements show my wages come from the Financial Ombudsman Service so they should know i'm trustworthy (...nah that doesn't work really). My lovely housemate is going to sub me when she gets back from work so I won't starve or anything - its more of an annoyance and a bit embarrassing too.

BBoo_2

Dr_Cuckoo3 wrote: »

Thanks - It's good to hear from someone who works at the Financial Ombudsman Service and gain some insight into how they manage their finances and deal with their everyday banking

We're all human beings!

trixy223

misscljones1989 wrote: »

I very much hope thats true! Apparently the majority of paymt problems of wednesday night have been sorted (not all) so im guessing they are slowly getting to thursdays (mine was an 8am thurs) so hoping it wont take till monday and plus, im waiting for it to leave natwest and go into lloyds!!

This is a false statement! I have been waiting for wages since Wed morning and these have not been sorted. Natwest have advised my employer that this will not be sorted until Monday at the earliest. So there is no way that transactions from Thursday will be sorted before transactions from Wed!

scattykat

BBoo wrote: »

Soooooo my balance is basically at zero (yes I know i'm irresponsible blah blah) and my monthly wages were due to go into my account last night. Obviously that hasn't happened so I walked to the nearest NatWest branch (which isn't particularly close but any exercise is good exercise) and explained the situation.

They said no. As the funds weren't cleared before the technical error and my balance is at zero I can't withdraw anything until its fixed. I see the logic as they don't KNOW any money is due to go into my account so I could just effectively be taking money from them. Even if they looked at statements and saw regular wages were going in, how do they know I haven't left my job since then etc.

I asked how long it wuld take and that i'd heard it wouldn't be until Monday and the woman said it shouldn't take that long at all and they were working on it.

Just wanted to update you lot.

My account was at £2 and I got £140 out, they've just taken it out of my bank again

BBoo_2

scattykat wrote: »

My account was at £2 and I got £140 out, they've just taken it out of my bank again

Your account was at £2 and you don't have an overdraft arranged?

scattykat

Nope, I don't do overdrafts or any credit cards for that matter.

I have funds due in tomorrow morning, aswell as wages that were due in today

brightonman123

Natwest getting a pasting, on Twitter!

https://www.twitter.com/search/natwest