Natwest Technical Issues

nigey74

misscljones1989 wrote: »

theres just loads of money somewhere in cyber space! no one really has a clue where! Quite scary really, i just want them to ell me they acknowlede the money because at the moment they can't even tell me that! 25,000 is a hell ofa lot of money to be lost amongst computers!!! Im not a happy bunny!!!!

its not sat in cyberspace!

its just sat in a "holding account" somewhere in natwest

and when they run the batches starteing tonight it will transfer it to peoples accouts, takes about 4 hrs per night

but they have tues, wednesday and last night to catch up on

misscljones1989

sharpy2010 wrote: »

Just disappears, never to be seen again. In fact, it never existed in the first place anyway. Difficult to understand, but explained simply here:

It blimmin did exist, ive gone through months of probate to get here, and thn natwest go AWOL when its sorted!

misscljones1989

Ok the, will thy still be going through their back logover the weeked, as in, i there a chance itcould go in on suday for istance?

transient

nigey74 wrote: »

I have +75 notes in at the mo and Ive asked for another 150 to geek me going till monday as Im on the lash this weekend

i always get paid the same'ish amount every 22nd so maybe they just trust me, i have been there years

but they can look at an internal bacs auudit which shows the payments due to appear in my account (i think) They will no somehwere what needs to go into peoples accounts (they will start running those batches tonight and it will all eventually catch up, as cant do it during day apprantaley) So I may wake up and its in their tomorrow

Same here I am supposed to go on the lash I get paid weekly but only have a score in there, thats only 3 pints and a kebab in London !

Wyre

misscljones1989 wrote: »

sharpy2010 wrote: »

Just disappears, never to be seen again. In fact, it never existed in the first place anyway. Difficult to understand, but explained simply here:

It blimmin did exist, ive gone through months of probate to get here, and thn natwest go AWOL when its sorted!

There's a bit of scaremongering going on here, the government protect a certain amount of money in each bank for each person. I can't remember the exact number but no doubt someone here will tell you. Your solicitor will have a receipt from the transfer so your money hasn't disappeared and should the worst happen it will be possible to get it back.

Something for y'all to read, assuming the worst happened:

http://www.fscs.org.uk/what-we-cover/eligibility-rules/compensation-limits/deposit-limits/

Rob793

DaleRMS wrote: »

I think it's something to do with the process of migration of accounts to Santander (All RBS branches, and NatWest branches in Scotland).

Or more specifically something has gone wrong with the process of migration of accounts to Santander!

I've said this to you elsewhere that all English RBS customers now have a separate Santander login and have done for the past several weeks.

In what way could you possibly attribute a problem with Nat West's batch payment systems to the migration of English RBS customers to Santander, which seemingly has already happened in all but name and without glitch?

misscljones1989

Wyre wrote: »

misscljones1989 wrote: »

There's a bit of scaremongering going on here, the government protect a certain amount of money in each bank for each person. I can't remember the exact number but no doubt someone here will tell you. Your solicitor will have a receipt from the transfer so your money hasn't disappeared and should the worst happen it will be possible to get it back.

Thank you!

emweaver

Does anyone who banks with Lloyds have the sand problem? DH wages hasn't gone in and his employers said thatit could be his bank as Natwest
are having problems too? From this comment I assume they don't use Natwest.

We just returned from holiday so are slimy and haven food at
home as we used it all upbefore we go and as we only buy what we need for meals don't have any reserves in the cupboard.

Pnx6969

I had this problem yesterday, and was told be sorted by 9.30am, which it wasn't, then by midday, then by 4pm, at 4.15pm my account was correct, credits showing, direct debits taken as should be, amazed though the same thing has happened to others today , I had someone from Halifax transfer cash to my account today and it is showing, I know its easy to say just be patient, they will sort it but it's not Natwest being without cash it is it's customers. They did sort mine eventually yesterday, if you need your cash go into branch, they do understand the problem and there are procedures I'm told they are following.

angelsww

I too was waiting tax credits into my account today, also have a payment supposed to be going in tomorrow.

My account was showing a negative balance but that is incorrect unless there has been suspicous activity on my account. That cant be checked as the bank staff cant see any details on my account.
They have allowed me to take out £200 but told me that if this puts me overdrawn (it will if they havent accepted my tax credit payment,) Then I will have to pay charges! But I am going away for the weekend so needed some cash.On sky just now they said the latest info is that the problem is fixed but the backlogs and problems will not be sorted till Monday at the earliest.
Seems to me, they havent a clue. My local natwest had queues out of the door and many people were trying to draw or transfer large sums to other accounts. I think people are very worried about what is happening..