Natwest Technical Issues

silvercar

I have just visited a natwest branch. The queue is longer than usual - about 8 people, but they do have all 3 tills open. The cash machine outside and the paying in machine inside are both working, though the inside machine is tempramental.

Chatting to an extra member of staff, who is manning the queue, she said that some people had all information, some had none and some had some problems.

Wyre

huckster wrote: »

Cynical me. Does anyone believe this technical glitch explanation?

I have worked in IT involving banking systems. Unless they had some form of update that went wrong or virus/security issue, it has taken them a long time to resolve.

Whatever the cause, it is going to cost a lot of money to sort out in the form of compensation. Just for this short problem, RBS will have to set up a team of probably hundreds of staff, to look at all the complaints they will be receiving.

http://www.bbc.co.uk/news/business-18547149

According to the BBC site, it was a software update that got corrupted.

The problem is understood to have arisen after staff tried to install a software update on RBS's payment processing system, but ended up corrupting it.

johnsons_baby

Does anyone know if I can go to a branch to transfer some money to another Natwest account holder as their online payments system is down and would it get to that payee today?

misscljones1989

Look on the bright side! Natwest will be filling the jobcentre with
Staff needed - working in the complaints department - up to 100 hours a week!

scattykat

johnsons_baby wrote: »

Does anyone know if I can go to a branch to transfer some money to another Natwest account holder as their online payments system is down and would it get to that payee today?

I doubt it would get to them today

pipkd

:mad:We are in a chain and were due to move today. Our buyer's buyer is with Natwest, as are their Solicitors so no money is moved/or showing moved so we had to cancel at 6pm last night. Still no idea when it will happen. Will we be able to claim for interest on our mortgage that was called down but not used? for cancelled movers? for additional Solicitor's charges to deal with it all? for returning the mortgage to our bank (not Natwest) and then claiming it again when its all good to go? making a stressful situation worse!! Any advice great.

johnsons_baby

scattykat wrote: »

I doubt it would get to them today

That was my guess as well!

misscljones1989

johnsons_baby wrote: »

That was my guess as well!

No, i have spoke to alot of pople who have done that and its not worked for them! sorry.

SnowTiger

What's this? Day three?

They've just got around to sending this message to my mobile phone:

Due to systems issues, any money credited to your account overnight may not appear on your balance this morning. We are working to fix and apologise for the inconvenience.

Fortunately I don't have any money being paid in to my Natwest account until next Friday.

Wyre

pipkd wrote: »

:mad:We are in a chain and were due to move today. Our buyer's buyer is with Natwest, as are their Solicitors so no money is moved/or showing moved so we had to cancel at 6pm last night. Still no idea when it will happen. Will we be able to claim for interest on our mortgage that was called down but not used? for cancelled movers? for additional Solicitor's charges to deal with it all? for returning the mortgage to our bank (not Natwest) and then claiming it again when its all good to go? making a stressful situation worse!! Any advice great.

Eep not good.

Again taken from the BBC news site, no idea if it applies in this case but something to think about (and ask your solicitors about too):

Customers' rights

• Anyone out of pocket owing to a technical or systems failure has certain rights
• Banks should put customers back into the position they were in had the problem not occurred
• That does not mean extra compensation is a right
• Anyone affected should let the bank know about their situation as soon as possible
• Customers should check to see if any payments due from an account have bounced
• They should also keep a record of how the problem has affected them - just in case a formal complaint is required later

Source: Financial Ombudsman Service