Natwest Technical Issues

karen130770

lolavix wrote: »

I don't want to sound rude but you are over-reacting. There is a contingency in place so that house purchases can still complete, the number we have is internal only but if tou five mortgage services a call they will be able to let you know what is happening

I have spoken to Mortgage services three times today on the advice of my conveyancer. Mortgage Services have told me categorically that there is nothing they can do unless their systems are up and running and they went so far to tell us that we should ask our conveyancer to let everyone else in the chain know the situation so they were pre warned.

If I'm over reacting then it's on the basis of the knowledge I have been given by Natwest to date! The latest being that 'hopefully' it will be up and running tomorrow....

lolavix

karen130770 wrote: »

I have spoken to Mortgage services three times today on the advice of my conveyancer. Mortgage Services have told me categorically that there is nothing they can do unless their systems are up and running and they went so far to tell us that we should ask our conveyancer to let everyone else in the chain know the situation so they were pre warned.

If I'm over reacting then it's on the basis of the knowledge I have been given by Natwest to date! The latest being that 'hopefully' it will be up and running tomorrow....

There is a contingency plan in place between Natwest and solicitors for situations like this, In will try and find a number for you tomorrow x

Dr_Cuckoo3

coldhandoff wrote: »

Why did this even happen Natwest people? Is it to do with divestment again? I've been on annual leave so haven't been into work recently.

I don't think so - I have an Ulster account as well and am experiencing a reduced internet banking service at the time of posting

The accounts transferring to Santander have their own platform

spike7451

Dr_Cuckoo3 wrote: »

I don't think so - I have an Ulster account as well and am experiencing a reduced internet banking service at the time of posting

The accounts transferring to Santander have their own platform

Same here,I can view my account but not see any transactions past the recent ones & no statements are viewable.

Dr_Cuckoo3

spike7451 wrote: »

Same here,I can view my account but not see any transactions past the recent ones & no statements are viewable.

Yes - that's the problem I am experiencing , there was also a problem with sending payments (eg bill payments) which resulted in the same error message as the statements one although I didn't wish to make any payments - so it was immaterial , I am still unable to make payments from Ulster Bank

Nat West and RBS are now functioning normally though

Southernman

I'll reiterate what the other Natwest employees have said. Tomorrow is going to be hell. I really don't know if i can face being shouted at .

All backoffice systems were down so i couldn't even access customers details and have a diary full of call backs assuming things are running tomorrow.

tjimbson

lolavix wrote: »

There is a contingency plan in place between Natwest and solicitors for situations like this, In will try and find a number for you tomorrow x

I can support Karen's view as well. We are basically in the same position and Natwest have offered no solution so far, only that they can't do anything until the system is back available.

Let's not downplay the situation, people are going to lose houses if this keeps up, me one of them.

Wyre

Unfortunately I am one of the few that still can't see an updated balance and nothing shows since yesterday on my statement. I paid in £250 earlier to cover a bill, this hasn't been paid and I have already been charged an extra £20. I don't want compensation - I want to be refunded what I am out of pocket -£20!

scattykat

I have wages due in tomorrow and tax credits and my daughters carers allowance. Also have shopping booked for tomorrow and maybe I should cancel that delivery.

cheryl1311

I'm amazed at the amount of people that are threatening to leave these banks and bank elsewhere. It's only the other month that HSBC had problems on a similar scale and also Barclays. This is the danger of modern technology it can go wrong and does today proves this. Yes i was annoyed at today as I have bills to pay and children to feed, but the amount of people being rude to staff in local Natwest branch was disgusting as this wasn't there fault I do think senior staff do have alot of questions to answer though because nobody seemed to know what was going on x