Natwest Technical Issues

f1widow

I forgot to say earlier I dont understand the comment about being allowed £300 , giving it out to customers and not really knowing if they have the money - I was catagorically told that they were only instructed to give £40 as an emergency fund and as it appeared I was overdrawn it would have left me with only £10 which the gentlemen on the phone felt was not a lot of help!!!!!!!!!!!!!!! but due to the error it was not my fault I was overdrawn (iykwim!)

Yet again Natwest have not been singing from the same hymn sheet - whilst I appreciate the staff "may" not have known what was happening its no good making it up as you go along and a directive should have been given out - just from looking on here today and from what I was told it was all different with many people being treated differently

Have I gone completely but why did the news tonight say that it still is not resolved? ..... just me or are people concerned about this?

scattykat

f1widow wrote: »

I forgot to say earlier I dont understand the comment about being allowed £300 , giving it out to customers and not really knowing if they have the money - I was catagorically told that they were only instructed to give £40 as an emergency fund and as it appeared I was overdrawn it would have left me with only £10 which the gentlemen on the phone felt was not a lot of help!!!!!!!!!!!!!!! but due to the error it was not my fault I was overdrawn (iykwim!)

Yet again Natwest have not been singing from the same hymn sheet - whilst I appreciate the staff "may" not have known what was happening its no good making it up as you go along and a directive should have been given out - just from looking on here today and from what I was told it was all different with many people being treated differently

Have I gone completely but why did the news tonight say that it still is not resolved? ..... just me or are people concerned about this?

I am, I'm just going to have to check early in the morning. My car tax is due soon so I hope it's sorted or I will get a fine through. I'm going to watch the news at 10 see if there's any update on it

ScarletBea

Just to let people know that I've just checked my online banking and my salary is now there, and I was able to do several movements between accounts, as well as schedule payments.

nefertiti6969

ScarletBea wrote: »

Just to let people know that I've just checked my online banking and my salary is now there, and I was able to do several movements between accounts, as well as schedule payments.

Are you natwest?? Desperatley hoping our wages are coming!!! they need to leave rbs first.....

scattykat

Few friends have had their tax credits go in and they have removed the automated message from their phone line.

Wyre

Just checked my Natwest account in the hopes that it has been updated - no such luck!

callum9999

Yuki60 wrote: »

And are you seriously suggesting people on low incomes or with little spare cash should get a credit card of any sort? Credit cards aren't a solution, they just land people in more debt. Also there are plenty of people who live payday to payday and if that payday is out by a day they are unable to find 2-3 quid. Bit arrogant of you to assume everyone can and a little bit patronizing in your whole attitude.

Patronizing? You are the one saying they are incompetant and aren't able to have a credit card for emergencies without going into debt... The person I quoted specifically said because of this one issue they cannot give their children food today - i.e. they have money, just can't get to it. How on earth is having an emergency credit card for times like this remotely "not a solution"? You want them to starve?

And if a family with children lived with completely empty food cupboards and weren't capable of raising £3 then quite frankly, the parents are neglectful. With our current welfare system as it is, there is no excuse for handling your finances like that.

f1widow

URGENT

Before I stop for the night as I explained earlier Customer Care phoned me and told me my money was there and to use it tonight - my husband went and drew a little tonight on his way home - at the time of the call this afternoon from Customer care as I posted on here my money was in and fully showing as available and on my statement - guess what

ITS GONE AGAIN AND WE HAVE NOW USED MONEY WE TECHNICALLY DONT HAVE !!! ITS SHOWING WE HAVE TOOK SOME BUT MY PAYMENT IN HAS GONE

and to top it all the shopping I did not receive today was re-booked for tomorrow ..............

I give up - and some people wonder why we get so angry! I urge people to check their on-line - unless Ive totally missed the point here - I was told it was ok and had access to it

callum9999

f1widow wrote: »

URGENT

Before I stop for the night as I explained earlier Customer Care phoned me and told me my money was there and to use it tonight - my husband went and drew a little tonight on his way home - at the time of the call this afternoon from Customer care as I posted on here my money was in and fully showing as available and on my statement - guess what

ITS GONE AGAIN AND WE HAVE NOW USED MONEY WE TECHNICALLY DONT HAVE !!!

and to top it all the shopping I did not receive today was re-booked for tomorrow ..............

I give up - and some people wonder why we get so angry!

It's already been explained that every penny of charges and interest you receive will be refunded, and you've just said you have cash from your account. Where's the urgency?

lolavix

callum9999 wrote: »

Patronizing? You are the one saying they are incompetant and aren't able to have a credit card for emergencies without going into debt... The person I quoted specifically said because of this one issue they cannot give their children food today - i.e. they have money, just can't get to it. How on earth is having an emergency credit card for times like this remotely "not a solution"? You want them to starve?

And if a family with children lived with completely empty food cupboards and weren't capable of raising £3 then quite frankly, the parents are neglectful. With our current welfare system as it is, there is no excuse for handling your finances like that.

So glad I'm not the only one with this opinion!

It is a complete nightmare I admit, but the money is there - just not showing! So people won't be charged etc...

I have over 900 business customers, not one of them has called me today to complain about what's happened....