Natwest Technical Issues

moonjooce

jackjones01 wrote: »

i am actually in shock at the amount of people who run their accounts down to the last penny. There may be a lesson to be learnt here, anyway make sure you have some emergency money tucked away somewhere.

It's nice to know you have enough money for that!!! Every penny I get paid goes on bills and food!

anneatkins

jackjones01 wrote: »

i am actually in shock at the amount of people who run their accounts down to the last penny. There may be a lesson to be learnt here, anyway make sure you have some emergency money tucked away somewhere.

I was in shock that my 4 year old threw a stone through the window when we were out gardening. £129 +vat later, £30 quid in petrol and £36 for train ticket, I had 5p Wednesday night.

Like I expected to blow over £200 overnight!

Don't be so judgy. Everyone's situation is different.

stclair

lolavix wrote: »

Same here, today was bad enough! It's the cashiers I feel sorry for, being told they're now open til 7 and everything they have done manually still needs to be keyed onto the system when it's up and running!

It will be intresting to see how many people have withdrawn funds who do not have the funds to withdraw because they thought they was getting a payment in but actually wasn't etc.

I think I'll ring in sick tomorrow lol

newfoundglory

Is NatWest letting down its front line staff?

I remember the last time there were IT problems at NatWest...

(thankfully I don't bank with RBS!)

lolavix

stclair wrote: »

It will be intresting to see how many people have withdrawn funds who do not have the funds to withdraw because they thought they was getting a payment in but actually wasn't etc.

I think I'll ring in sick tomorrow lol

It a complete minefield letting people withdraw up to 300 without a balance - how many would have taken advantage?

Most of my customers and my colleagues haven't noticed a difference, and have no idea what's happened! But I've been helping the branch out, they have so many c&qs it's shocking!

stclair

davethorp wrote: »

Be glad you don't work in the complaints department. I suspect they are going to have a busy few days

My thoughts goes out to them I can tell ya.. They'll all be off with with work related stress by next week. Lol

jr29

callum9999 wrote: »

Surely you should be waiting until tomorrow morning before deciding that there is no physical way of you getting hold of money to pay for the petrol?

It's times like this where the usual advice of not relying on one bank to look after every penny of your finances should be re-emphasised! Even if it's just a credit card from Vanquis etc. (lenders who will give out low-limit credit cards to just about anyone) in the drawer for emergencies. (I don't mean to be rubbing it in with an "I told you so"! Just advice for the future).



While I sympathise with the annoyance - are you seriously suggesting that your cupboards, fridge and freezer are all completely empty, and you're unable to gather £2/3 between you in change from everyone in the house?

I didn't actually say myself personally but yes in my experience and doing the job i do, people do rely on money to be in their account on a certain day to be able to purchase food etc, not everyone has the luxury of living with people they can gather money from in their house, i am a single mother with two small children and my wages didn't go into the bank as they should today. I don't think it's fair of you to assume that everyone is able to do what you can. So yes i am seriously suggesting that for many families today the case would have been that they had no food in the house to feed their children, you only have to read the posts on here for that to be confirmed.

coldhandoff

Why did this even happen Natwest people? Is it to do with divestment again? I've been on annual leave so haven't been into work recently.

spike7451

madmicky109 wrote: »

my partner has just returned from my local branch and there allowing people to take there money out if its tax/benefits/weekly wage as apperently they have been told the must allow this , still no change on the account it self online or showing up on atm,s but she was able to withdraw cash from inside , been told it should be fixed this afternoon (dont hold your breath though)

I rang up the Ulster bank & asked about this as I am due my ESA on Monday (usually get it on Saturday) & was told if I go into the branch with photo ID & also proof I get ESA paid regularly,I can have my money..One slight problem there tho!

1-I have no proof, as the DSS dont send out statements,apart from a recent repayment adjustment letter.

2-I don't have any up-to-date bank statements as I switched to paperless billing & I cannot access them due to the current problems...

So it looks like I'm stuffed!

tranmereforever

Sky News have just said on Twitter the following:

"Natwest says technical problem is not resolved, potentially affecting all 12.5m customers"

Looks like people may have to wait a bit longer yet before its all sorted