Natwest Technical Issues

Melontwist

paul_h wrote: »

I can see that, technically the funds are 'available' , rather than 'cleared'. Fortunately, in the case of the cheque in question, there is little chance that the cheque will bounce as it originated from an independent settlement account, so the cheque is not issued until the funds are transferred.

That said, rather than day 5, I was able to draw on the funds on day 2, the day after it appeared on the account... so as cottager says, banks must be able to exercise some discretion. I'm not sure that the situation is the same with cheques from external banks.

There is no discretion to be had I'm afraid. It's all about where the cheque is drawn and what time you pay it in.

Melontwist

happy_with_my_lot!! wrote: »

If you do, would you take a quick look at the Ulster/RBS problems thread on the Northern Ireland board - because the "work" that has been processed is most certainly NOT being run through the system in DATE order or anything close! Can you enlighten us some more, please?

The error with ulster bank is unique to that of the rest of the group. In the case of ulster work the batches being processed are failing to load so although they are trying to process it in date order they are some what jumbled.

Melontwist

spike7451 wrote: »

Something has been bugging me over this,all this money like jimmyay's seven grand is sitting in limbo between his accounts & I suppose the are thousands of others in the same boat.
So are the Natworst/RBS/Ulster earning interest on the money as it's not able to be withdrawn or sent to a recipiant?..

I've also decided to leave & have opened a Barclays account,not going to have an account with an NI bank ever again.

Interest is not being earns as a result and any lost interest will be credited back if applicable

Melontwist

jimmyay wrote: »

I am SO FURIOUS with Natwest, i am closing my account with them after this after being a long standing customer of 20 years.

I paid in £7000 from my business account to my current account on morning of 25 June . 10 working days later there is NO trace of it in my account - aparrently they can "see it" on "their system" but it's not in my account and not available to draw on.

Despite PROMISES every day since last Friday that it would be in the NEXT working day AND that i would be called back about my complaint, i have had NO calls back from them , i have had to chase every day only to be given the "tomorrow,tomorrow" excuses and STILL am no further near knowing when my cheque will clear.

I am beyond disgusted with their treatment of me . I am an advantage gold account holder which seems to count for nothing . They have not called me back as promised - I feel like crying as i run around trying to move my cash around other accounts whilst avoiding Natwest - i dare not pay a cheque into them for fear it doesnt clear.

The acount is closing as soon as the cash is paid in. Appalling.

Edit ; Dont believe the nonsense about it all being sorted. It clearly isnt and the posters on this forum are surely the tip of the Iceberg.

Can I ask how you paid this in? Was it via cash and your debit card or were you using a credit slip from your paying in book, or did you do a transfer between accounts? If so, did you do this in branch or online?

cottager

premiere wrote: »

Logged into my business account this morning and made some transactions no problem.

Tried to login to my personal account and it wouldn't take my details. Tried again thinking it was a typo and it still said details incorrect and then prompted for further security questions. It then said wrong! and a message came up stating online access to both personal and business accounts has been locked and that I would receive a new activation code in the post in a few days.

I called Natwest and they said online and telephone banking are currently blocked and would not undo it. I must wait to the activation code so can't pay any bills online or use my card online until issue is fixed.

I know that I used the correct details too..................

Two points...

1. I take it from what you say, you're logging in twice and separately for each account? Are you a sole trader, and are both the accounts "you"?

Can't remember the procedure exactly as it was set up some time ago through the bank (it was form-filling), but when either OH or I log in we can see the business and our own personal sole accounts (+ a joint a/c) all together on the same screen, from the same login, which is very convenient. You might want to enquire at your branch about how to set this up so they're combined into one login, but AFAIK you can only use the normal online banking facility for a business a/c if you're a sole trader with a turnover below £250k. If you fit that criteria, you can certainly combine your online banking to see your business a/c with your personal ones.

2. I've had more instances of being temporarily locked out relatively recently (before this latest tranche of problems) than I have since it began; and then it happened again a couple of days ago, exactly as you describe. Although I'm prepared to accept I may have got a character wrong, I'm pretty darn sure I didn't, because I was kicked out immediately upon entering the customer number on the first screen (which is in "plain text" as you'll know, and therefore easy to check) before even getting to the second screen where we enter the required PIN and password characters disguised by dots.

I don't get another chance (which used to be the case till they changed the system), but am confronted straight away with the security questions you mention. I found it's quicker and more straightforward to ring the online banking section to unlock me at that point, rather than answer the questions online -- in fact the first time I saw them I wondered if I'd somehow ended up on a phishing site! That was the reason for phoning the online helpdesk in the first place, to check it was genuine, and after saying it was they offered to unlock me there and then after going through the required security. Ever since then if it's happened I just get straight on to them. I've never been told on the three or four occasions it's happened now that it couldn't be done and I had to wait for another activation code -- that would really stuff the business a/c.

jimmyay

spike7451 wrote: »

Something has been bugging me over this,all this money like jimmyay's seven grand is sitting in limbo between his accounts & I suppose the are thousands of others in the same boat.
So are the Natworst/RBS/Ulster earning interest on the money as it's not able to be withdrawn or sent to a recipiant?..

I've also decided to leave & have opened a Barclays account,not going to have an account with an NI bank ever again.

No doubt Natwest's own internal system shows the cash as having been paid & they have made use of it, lent it out, gambled on it, leveraged investments with it . I would love to know. One thing i do know, is that at the moment it's not available to me , nor has it been for 2 weeks now.

I paid it in in good faith supposedly after the "glitch" which started on the 18th, was getting "fixed". I'm so annoyed i was led to believe the problem only affected ac!!!! entries from the 18th-20th. OR I WOULD NEVER HAVE PAID THE CHEQUE IN .

NATWEST MISLEAD ME, TRICKED ME, AND LIED TO ME.:mad:

jimmyay

Melontwist wrote: »

Can I ask how you paid this in? Was it via cash and your debit card or were you using a credit slip from your paying in book, or did you do a transfer between accounts? If so, did you do this in branch or online?

I paid this cheque in a branch face to face with a bank clerk with a credit clip. It's a cheque from my own company, with my own signature. Got the receipt straight off in branch.

These cheques usually clear my account / funds are available within 2-4 days. This time it isnt even recorded as an entry, never mind even avialble.

cottager

Cheques

Melontwist wrote: »

Can I ask how you paid this in? Was it via cash and your debit card or were you using a credit slip from your paying in book, or did you do a transfer between accounts? If so, did you do this in branch or online?

Apologies for piggybacking on your question to jimmyay. For the first time today I'm unable to see the credit for cheques banked yesterday into a NatWest business a/c. The funds wouldn't be available yet obviously, but although through all the technical issues we had other problems with payments and so on, our bankings have been unaffected till this one.

I bank on Thursdays (cheques only), over the counter in our branch with a paying-in book. On a Friday I can always see the credit listed online with the paying-in slip number. Not this week.

Will check again tomorrow when Monday's situation should be showing, and when the amount banked Thursday would normally have been added to the available balance.

jimmyay

cottager wrote: »

Cheques



Apologies for piggybacking on your question to jimmyay. For the first time today I'm unable to see the credit for cheques banked yesterday into a NatWest business a/c. The funds wouldn't be available yet obviously, but although through all the technical issues we had other problems with payments and so on, our bankings have been unaffected till this one.

I bank on Thursdays (cheques only), over the counter in our branch with a paying-in book. On a Friday I can always see the credit listed online with the paying-in slip number. Not this week.

Will check again tomorrow when Monday's situation should be showing, and when the amount banked Thursday would normally have been added to the available balance.

It's very worrying - and makes one totally lose faith in the competence of the organisation. It's the main function of a bank, to properly and promptly account for payments and debits, and they can't do it propertly, it seems.

premiere

cottager wrote: »

Two points...

1. I take it from what you say, you're logging in twice and separately for each account? Are you a sole trader, and are both the accounts "you"?

Can't remember the procedure exactly as it was set up some time ago through the bank (it was form-filling), but when either OH or I log in we can see the business and our own personal sole accounts (+ a joint a/c) all together on the same screen, from the same login, which is very convenient. You might want to enquire at your branch about how to set this up so they're combined into one login, but AFAIK you can only use the normal online banking facility for a business a/c if you're a sole trader with a turnover below £250k. If you fit that criteria, you can certainly combine your online banking to see your business a/c with your personal ones.

2. I've had more instances of being temporarily locked out relatively recently (before this latest tranche of problems) than I have since it began; and then it happened again a couple of days ago, exactly as you describe. Although I'm prepared to accept I may have got a character wrong, I'm pretty darn sure I didn't, because I was kicked out immediately upon entering the customer number on the first screen (which is in "plain text" as you'll know, and therefore easy to check) before even getting to the second screen where we enter the required PIN and password characters disguised by dots.

I don't get another chance (which used to be the case till they changed the system), but am confronted straight away with the security questions you mention. I found it's quicker and more straightforward to ring the online banking section to unlock me at that point, rather than answer the questions online -- in fact the first time I saw them I wondered if I'd somehow ended up on a phishing site! That was the reason for phoning the online helpdesk in the first place, to check it was genuine, and after saying it was they offered to unlock me there and then after going through the required security. Ever since then if it's happened I just get straight on to them. I've never been told on the three or four occasions it's happened now that it couldn't be done and I had to wait for another activation code -- that would really stuff the business a/c.

Used to be able to see and administer both personal and business (ltd co) under the one login until they told me my business account was part of the sell off to Santander so they gave me a new customer number for the business account which had been working fine. We have to use a new URL to login to the business https://www.natwest.com/santander. After all the grief of the last few weeks this is really all I need!