Natwest Technical Issues

happy_with_my_lot!!

Melontwist wrote: »

Don't you think that in the current climate that statement is a little unnecessary?
And no, it wasn't a keyboard warrior getting there own back, that's just a ridiculous comment.

Sorry Melon, but most of us here are normally rational thinking people, but "in the current climate" and given the amount of b*ll we have been fed so far, maybe Oldbiggles is just saying what lots of us are thinking!

stclair

cepheus wrote: »

I have heard this before.

What confused me is when I arranged the transfer they gave me tomorrows date as the transfer date (Monday 9th). I will check closely next time.

Online payments made after 6.30pm on a Friday will show as Monday's date even though it will leave the account immediately.

Just the same way if you make a payment after 6.30 on Monday it will show as Tuesdays date and so on and so forth.

Cell

But as the poster said on the previous page if you pay Cahoot by FP at any time of the day, night or week it takes a maximum of four hours to be recorded on the online function.

It is 'debited' for statement purposes on the next working day, but the fact remains Cahoot receive it and credit it without regard to banking hours.

The same applies to payments to and from Santander. If I transfer money either way online it's actually there ten seconds later.

As Cahoot are part of Santander it suggests their systems are in some way superior.

spike7451

Well my ESA's in,normally get it on Saturday but it's due day is Monday,so it's early...

johnisworried

I have been asked, as I am not a Natwest customer, but had problems with an online sale because of these issues, to have my bank contact Natwest in the first instance, despite my bank having nothing to do with this complaint. Is this something other customers have experienced? And are customers with complaints being contacted by RBS about Natwest complaints?

madgagoo

johnisworried wrote: »

I have been asked, as I am not a Natwest customer, but had problems with an online sale because of these issues, to have my bank contact Natwest in the first instance, despite my bank having nothing to do with this complaint. Is this something other customers have experienced? And are customers with complaints being contacted by RBS about Natwest complaints?

Yes, this is right. There is an agreement between the banks (I think it's via the payments council) that your bank will deal with RBS/Natwest on your behalf. I think the idea is to spread the load of dealing with complaints so they can get resolved more quickly.

Agricolae

I'm not quite sure what the arrangement is, but non-RBSG customers affected materially in some way by the problems should contact their own bank.

My assumption is that these banks have contingency measures put in place to take complaints from their customers and then bill RBSG for whatever reimbursement or compensation is paid out.

Unfortunately knowledge of this process seems to be pretty poor across all banks. I spoke to someone the other day who had been hit by some charges and wanted to know who he should claim them back from. He'd spoken to his own bank, who had told him to complain to NatWest, then to NatWest, who booked an appointment for him in a branch. He arrived and was told that unfortunately he would need to speak to his own bank, so he did that, and they told him to complain to NatWest.

Somehow I doubt this guy is alone.

cottager

Agricolae wrote: »

Unfortunately knowledge of this process seems to be pretty poor across all banks.

I can well imagine. This should really have been filtered down to every bank's people on the ground and on their phone lines pretty quickly. They should all be aware of what the Payments Council has said about the procedure to be used:
http://www.paymentscouncil.org.uk/media_centre/press_releases/-/page/2161/

Similarly, for those 3rd-party bank customers who end up at NatWest's door -- and like you I suspect there will be many -- every RBS/NatWest/Ulster member of staff should be able to quote that URL, or better still have a stack of pre-printed slips to hand out where it's quoted along with the text, so that people can then go back to their own banks with something to back up what they're saying. Then at least, even if other banks' staff aren't aware of it, they have something concrete to go on which can be checked and then dealt with.

elainelastik

I'm with Barclays but almost 4 weeks on I still have had no WTC and CTC paid into my account.. behind with rent and utility payments and very low on food..looks like beans on toast again tonight

madgagoo

elainelastik wrote: »

I'm with Barclays but almost 4 weeks on I still have had no WTC and CTC paid into my account.. behind with rent and utility payments and very low on food..looks like beans on toast again tonight

I don't think that this can be put down to the Natwest/RBS problems. I would suggest contacting Barclays or the WTC/CTC people.