Natwest Technical Issues

spike7451

Latest...

http://www.bbc.co.uk/news/uk-northern-ireland-18664714

On Friday, Ulster Bank said it had handled 70,000 calls in the past week.

Personally,and I'm sure I'm not alone here,I dont give a flying f*** how many calls the Ulster Bank has handled in the past week!! THATS not important!..Getting it fixed is....
Sounds like Ulster Bank blowing hot air up the customers bums to try to get us feeling good about them again...

jalexa

Camp_Freddy wrote: »

I was on to them like a flash and they refunded the DD, removed the erroneous ones from my account and credited me with £100.

Now bearing in mind the enormity of this, based on what I got earlier, the compo should be much bigger, right?

Looks like you already know your way around this. "Compo" is the the wrong word unless being used generically. To skip forward a few step, if a qualifying complaint was not resolved to your satisfaction you are entitled to refer the issue to the Financial Ombudsman Service. The FOS commonly adds a Distress & Inconvenience (or D&I) element to upheld complaints so advice that the bank is under no obligation (to pay "any compensation") is a little simplistic.

Amongst other things you asked about "inconvenience" so on that you may be successful with the bank but I would be surprised if the D&I element of any bank offer would be "bigger". Up to you and you seem to know your way around this:D.

colink24

We are also with Ulster Bank and nothing showing since 22nd June. I also missed flight bookings, which pushed the price up £50, which I had to swallow. Its just so inconveient not being able to pay for things electronically. Whilst they say we wont be out of pocket, in reality we will be and there will be no way of claiming it back, even if we could

jalexa

colink24 wrote: »

and there will be no way of claiming it back, even if we could

Why do you say that? You need to complain to the bank stating your case. The ball is then in their court. I would be astonished if the outcome wasn't at least a £50 ex-gratia payment.

lexilondon21

Agricolae wrote: »

When you say your cheque bounced, how do you mean? Was it a cheque being paid into or out of your account?

Standard practice at NatWest if a cheque you've drawn on your account bounces would be to debit your account on the day of presentation. If funds are not available the system makes a no-pay decision and next business day your account is "recredited". In reality the entry should just disappear from your statement next business day.

So, if a cheque you've drawn presents on a Saturday (Monday in banking terms) it will be showing against your available funds until Tuesday. However in your case am I right in saying there are other problems as well?

It was being paid into my account, it bounced (even though the other account had sufficient funds). Funds never showed on my account and they debited the money which took me wayy overdrawn and have been that was since last thursday.

lexilondon21

shauniebabe wrote: »

Well natwest is certainly not fixed!

I don't believe for 1 second it's a batch processing issue or a it system failure, I'm almost certain they've been hacked and it's been covered up!

I wonder if the millions in profits and bonuses Hester and his cronies will make will also include any profit from interest on delayed payments to accounts?

The government and press are being very quiet about this!

I also wondered if it was a hacking..

metalstardust

If they were hacked I would look for somebody who is unhappy with the banks. That narrows it down to about 20 million people.

Camp_Freddy

jalexa wrote: »

Looks like you already know your way around this. "Compo" is the the wrong word unless being used generically. To skip forward a few step, if a qualifying complaint was not resolved to your satisfaction you are entitled to refer the issue to the Financial Ombudsman Service. The FOS commonly adds a Distress & Inconvenience (or D&I) element to upheld complaints so advice that the bank is under no obligation (to pay "any compensation") is a little simplictic.

Amongst other things you asked about "inconvenience" so on that you may be successful with the bank but I would be surprised if the D&I element of any bank offer would be "bigger". Up to you and you know your way around this:D.

Nah, I don't claim to know anything about it, but when I send in my complaint (letter is 90% written), I will be using the previous experience as a yardstick when asking for 'compensation' based on my own stress and inconvenience on top of the totally shambolic way that this has been handled.

They probably won't give me anywhere near what I will ask for, but I'm not really in it for the compo. I'm just writing to express my anger at the whole situation.

metalstardust

http://www.computerworlduk.com/in-depth/infrastructure/3367159/rbs-it-failure-a-result-of-creaking-mainframes-offshoring-or-poor-governance/

knewbold

Ok, I'm going to start here by saying I will not disclose a amount

But I have just had a phone call from natwest who have offered me a significant amount of compensation

Happy